Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive and Efficient Ticket Management with Freshdesk
What do you like best about the product?
I appreciate Freshdesk's simple and approachable UI, which made the setup smooth and navigation easy. I find its ticket management capabilities beneficial for efficiently handling support requests and managing escalations, significantly saving time. I also commend the recent addition of the AI chatbot, Freddie AI, which summarizes tickets and assists in creating responses.
What do you dislike about the product?
I find the AI tool in Freshdesk, while commendable, to be lacking in precision. The summarization of tickets is not yet up to the mark, indicating room for improvement. However, I acknowledge that the Freshdesk team appears to be working on this issue, which is encouraging.
What problems is the product solving and how is that benefiting you?
I use Freshdesk to manage escalations and support requests efficiently, allowing me to prioritize tasks and reduce navigation time. The AI chatbot, Freddie AI, summarizes tickets and creates responses, enhancing my workflow while managing support requests.
Freshdesk is highly recommended for its user-friendly interface, robust ticket management.
What do you like best about the product?
What I like best about Freshdesk is its intuitive user interface, which makes it easy to manage and track customer inquiries. The automation features save time by handling repetitive tasks, and the robust reporting tools provide valuable insights into team performance
What do you dislike about the product?
some advanced features are only available in higher-tier plans, which can be limiting for smaller teams
What problems is the product solving and how is that benefiting you?
Freshdesk streamlining customer support workflows, automating repetitive tasks, and providing valuable insights through reporting, which enhances overall productivity and customer satisfaction.
we are using it for Adminstration support for workplace like Facility Management, Concierge desk, Travel desk support, Incindent Management, Slack query resolution
we are using it for Adminstration support for workplace like Facility Management, Concierge desk, Travel desk support, Incindent Management, Slack query resolution
Positive Easy to Use Program
What do you like best about the product?
Canned responses and ease of use as well as AI tools.
What do you dislike about the product?
None I can think of. Very good and smooth software.
What problems is the product solving and how is that benefiting you?
Mainly use to summarize conversations for reporting and adjust tone for players.
No-frills CS suite
What do you like best about the product?
Ease of use and setup is what I like the most about Freshworks products- Freshdesk, Freshcaller, etc. You can setup and get started in a giffy. The system is easy to use and basic operations can be picked up easily by the users.
What do you dislike about the product?
The number of integrations available are limited and integration support is minimal. Many a times, non-availability of a single point of contact- especially during initial setup can derail things a bit.
What problems is the product solving and how is that benefiting you?
Freshworks (typically the Freshdesk service) helps managing customer tickets a breeze instead of relying on standard email communications back and forth.
Love Freddy!
What do you like best about the product?
Freshdesk makes ticket management, collaboration and teamwork easy and organized. All communication is easily trackable and shareable.
What do you dislike about the product?
I think it's the best CRM software out there.
What problems is the product solving and how is that benefiting you?
All of them!
Freshdesk has an intuitive UI and lots of features
What do you like best about the product?
It has an intuitive user interface and is fairly quick to set up and start using.
What do you dislike about the product?
It doesn't have an internal ITSM system - that's an additional product that needs to be purchased and makes the overall cost quite high compared to competitors.
What problems is the product solving and how is that benefiting you?
Managing all of the various questions and support requests was something that needed specialist tools to be able to handle it. Freshdesk holds up well even with increasing volumes of requests from customers.
Very good service
What do you like best about the product?
It is great when tickets are automatically created and its ease to use and we can clearly get ticket in just one search
What do you dislike about the product?
Sometimes because of lots of tickets we are unable to find the actual tickets
wont be able to find tickets after 90 days
wont be able to find tickets after 90 days
What problems is the product solving and how is that benefiting you?
before we didnt have any track regarding any issue faced by our customers now we have everything maintined in forms of tickets
User friendly and has the required features for a contact center CRM
What do you like best about the product?
Good experience when compared to other tools.
What do you dislike about the product?
Limited dispositions for after call work
What problems is the product solving and how is that benefiting you?
Drafting emails
MIS and analytics
MIS and analytics
Easy to use and to manage customer queries at one place.
What do you like best about the product?
Freshdesk is very easy to use and all the options are easy to navigate and it doesnt requires more detailed view to learn using it,
What do you dislike about the product?
Nothing as such. All the options are readily available and are useful
What problems is the product solving and how is that benefiting you?
Its helps to accumulate and show cases at a single place which helps in resolving it efficiently and led to better user experience
Amazing
What do you like best about the product?
I can find all the updates and communication in one place.
What do you dislike about the product?
Everything is good and very much useful.
What problems is the product solving and how is that benefiting you?
Getting all the information and communication done for the queries & complaints.
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