Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great ticketing tool! cool desk.
What do you like best about the product?
Ticket categorization/tagging.
Automation of scenarios/responses.
Management of service level agreements.
Workflow configuration.
Text format.
Contact details update.
Automation of scenarios/responses.
Management of service level agreements.
Workflow configuration.
Text format.
Contact details update.
What do you dislike about the product?
Creating new contacts is a bit tedious.
linking tickets to each other is not very intuitive.
linking tickets to each other is not very intuitive.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to manage the customer database in terms of their queries and solutions.
Setting up quick automations in the user interface, without the need for technical elements.
Assign tickets to multiple teams and track the entire ticket journey to see where the issue is stuck.
Setting up quick automations in the user interface, without the need for technical elements.
Assign tickets to multiple teams and track the entire ticket journey to see where the issue is stuck.
- Leave a Comment |
- Mark review as helpful
Complete product but can be complex
What do you like best about the product?
Most features are available. There's always a way to achieve what you want to achieve.
The support team is always quickly available, but the quality of customer service is inconsistent.
The support team is always quickly available, but the quality of customer service is inconsistent.
What do you dislike about the product?
The analytics don't always work well, are unclear, and it isn't easy to set up custom reports.
I often need to contact their support team to achieve advanced automation.
I often need to contact their support team to achieve advanced automation.
What problems is the product solving and how is that benefiting you?
It helps us with our support inquiries (email and chat).
Good for support activity
What do you like best about the product?
Very good application there are multiple reports which will help you to monitor or check your team efforts progress on various issue tracking plus what type of issue are coming with how much time it is taking to resolved. Such type of advance analytical reports will help your organization.
What do you dislike about the product?
It is little complex initially you will need basic training to get hands on it.
What problems is the product solving and how is that benefiting you?
Majority of our application support work tracking analysis is solved by this application.
Great product for support team
What do you like best about the product?
There are lots of configuration options and statuses, that can be tagged or mapped to an issue or a group of issues.
What do you dislike about the product?
It is hard to integrate it with other systems, not easily combined.
What problems is the product solving and how is that benefiting you?
Keeping track of incoming calls, tasks, action items and team's capacity to handle requests
Customer Support made simple
What do you like best about the product?
FreshDesk is easy to use and has many great tips and tricks. The online resource library is good, but the Helpchat function and support team are great. it integrates easily with FreshChat and FreshSales so we have a holistic view of client interactions
What do you dislike about the product?
There are so many things you can do with FreshDesk that sometimes we have to think about where to find the specific functionality, but the search bar helps solve that problem
What problems is the product solving and how is that benefiting you?
Our product has lots of functionality, and we want to make it easy for our customers to find information on how to use it. The solutions are easy to put together and publish, and we can update any time we have a new client question to respond to. We can even add screen shots, documents and video links to make it easy for our clients.
Freshdesk not as Dynamic and Intercom
What do you like best about the product?
Freshdesk was helpful from a triaging perspective. It allowed us to funnel tickets to a central repository and to categories them as needed. The user interface was also pretty user-friendly.
What do you dislike about the product?
Freshdesk was helpful from a triaging perspective, but never gave us the scale we need to support clients where they were (i.e. in our application and on the go).
What problems is the product solving and how is that benefiting you?
We were using Freshdesk to manage incoming tickets and support requests. Everything from issues with clients to issues with vendors. All of these came through Freshdesk.
How Freshdesk Omnichannel will make your life easier.
What do you like best about the product?
What I like the best about this product is the user interface and ease of access in terms of setting up and managing concerns inside the platform.
What do you dislike about the product?
Freshdesk Omnichannel Integration has been improved so far but still lacks of native integrations that is high demand in different countries. Like Viber.
What problems is the product solving and how is that benefiting you?
Managing concerns from email, livechat, website, e-commerce and social media pages.
Quick and easy access to support
What do you like best about the product?
I love how quickly I am helped when I need to submit a support ticket. I never have to wait more than a few minutes before my inquiry is responded to or resolved.
What do you dislike about the product?
I cannot say there is anything I dislike. It was tricky to get started but now that I have used it a few times, it's easy to use.
What problems is the product solving and how is that benefiting you?
Can't think of any problems that need to be addressed
Run your business with Freshworks CRM.
What do you like best about the product?
It allows me to keep track of new leads and business.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
Set holdovers for tasks and follow-ups.
Organize contacts.
Automatically send emails to contacts.
Sales sequence.
Module for easy navigation.
What do you dislike about the product?
The user interface should be more intuitive and easy to use.
The technical support is not up to par.
The technical support is not up to par.
What problems is the product solving and how is that benefiting you?
It shortens the sales cycle, which allows me to know the intentions that a potential client has when visiting our website and to know how to proceed with our sales marketing tactics.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
Helpful task reminders to stabilize both follow-ups to close more deals.
Keeps all contacts and inquiries in one place.
best for customer support teams
What do you like best about the product?
-interface
- flexibility the tool offers
- feature set
- flexibility the tool offers
- feature set
What do you dislike about the product?
pricing could be a bit of a challenge for small companies
What problems is the product solving and how is that benefiting you?
able to provide top of the class customer support
showing 441 - 450