Freshdesk
Freshworks Inc.External reviews
3,427 reviews
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Quick and easy access to support
What do you like best about the product?
I love how quickly I am helped when I need to submit a support ticket. I never have to wait more than a few minutes before my inquiry is responded to or resolved.
What do you dislike about the product?
I cannot say there is anything I dislike. It was tricky to get started but now that I have used it a few times, it's easy to use.
What problems is the product solving and how is that benefiting you?
Can't think of any problems that need to be addressed
Freshdesk helps you to organize your work at Customer service
What do you like best about the product?
What I like about Freshdesk is that you can easily delegate tasks and prioritize them. Also, it is easy to work on Freshdesk with many groups cause you can use group filters. Additionally interface is straightforward and intuitive, you can easily make tickets and follow email threads. It helps with organizing work at customer support. Freshdesk works well for small businesses, and you can use the free version.
What do you dislike about the product?
Pricing for bigger companies is quite expensive. It is better to work on a desktop app than on a mobile app - the UI of the mobile app should be improved.
What problems is the product solving and how is that benefiting you?
You can be sure you won't miss any task, and everything will be taken care of with suitable priority which is very important in customer service.
Freshdesk helpdesk review
What do you like best about the product?
I liie the search feature but I wish it would sort by date by default
What do you dislike about the product?
Canned responses should be less buggy, they do not work sometimes
What problems is the product solving and how is that benefiting you?
This product helps us track tickets for our helpdesk to keep productivity in our organization. Freshdesk is the system we use to track all our Break/fix tickets for the IT department.
Great help desk tool
What do you like best about the product?
Its UI and ease of using this product is great
What do you dislike about the product?
Sometimes tool is very slow and takes time to get updated
What problems is the product solving and how is that benefiting you?
Mainly helps in tracking tickets and prioritizing the task
Review of Freshdesk Ameyo Integration
What do you like best about the product?
The KYC pop up that opens up customer details available on Freshdesk. Freshdesk reports, easy API's for integration
What do you dislike about the product?
Freshdesk inability to have tailor made ticket types, ticket summaries cannot be preset lesser ticket priorities.
What problems is the product solving and how is that benefiting you?
Having customer journey details all in one page. Having all communication channels integrated into Freshdeks makes support work easier
Very friendly and customer oriented ticketing tool
What do you like best about the product?
The ease to use and help track the tickets efficiently
What do you dislike about the product?
Cumbersome sometimes when it comes to the overall view
What problems is the product solving and how is that benefiting you?
SLA and TAT are been met when customer is dropping an email
like the additional integrations that are easy to use
What do you like best about the product?
Easy to add the integrations, easy to use from an employee standpoint.
What do you dislike about the product?
There are some integrations that are not as easy, also we use a lot of email domains and Freshdesk can only support one as the main for automation purposes.
What problems is the product solving and how is that benefiting you?
email communciation with members, and task generations
Easy to use Omni-Channel Support Software
What do you like best about the product?
Freshdesk offers omnichannel support ticketing surprisingly easy. The product implementation takes no time to get started. The support team is friendly and responsive.
What do you dislike about the product?
Their pricing model can be improved for the small and medium-scale businesses. Third-party integrations and marketplace app collections have to be grown. The region-specific offering is always a welcome thing than one size for all approach.
What problems is the product solving and how is that benefiting you?
We wanted to streamline the support ticketing through multiple customer channels. For the most part, the various Freshdesk offerings work well together. WhatsApp Channel integration is also well integrated with Freshchat dashboard.
Good platform but requires to be redesigned
What do you like best about the product?
This platform has very good feature that we can copy and paste the documents as it is like we do in word and also we can format them. This is having some groups that contains information and we can navigate throught them easily.
What do you dislike about the product?
Its client response and agent response tab need to be redesigned because whenever we open a ticket it directly take you to the bottom which is latest but it should be on top. Some time its backward navigation doesn't work.
What problems is the product solving and how is that benefiting you?
I can easily go through contents tickets by searching them in any way and this also has good features to connect tickets with Jira cases. So overall it handles data very well.
Fresh Desk CRM review
What do you like best about the product?
The CRM Ticketing System Engagement is good
What do you dislike about the product?
Customer service the accounts team Doesn't take good care of the product buyers
What problems is the product solving and how is that benefiting you?
The Beverage industry needs the customer query or the issues to be lodged in like Onboarding and Quality and R&D feedback of the products which are almost addressed in the CRM portal
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