Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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Freshdesk Review
What do you like best about the product?
-Easy to use ticketing system
-Record day to day incident and user query
-Can publish knowledge base
-Record day to day incident and user query
-Can publish knowledge base
What do you dislike about the product?
We can add time feature on the application
What problems is the product solving and how is that benefiting you?
Record day to day query, request or incident of clients
Track and record incident/reports
Track and record incident/reports
Freshers can easily understand this software
What do you like best about the product?
Better in sending response to customers it's useful to organization
What do you dislike about the product?
We need to refresh always add note is not working properly
What problems is the product solving and how is that benefiting you?
We can close all tickets in bulk and merge it
The overall experience was very much excellent.
What do you like best about the product?
Easy interface properly designed convenient to resolve tickets and work on same.
What do you dislike about the product?
Some times facing issue while finding tickets as well as facing some issue with dialer some times.
What problems is the product solving and how is that benefiting you?
It is helping to solve the business query and to easily get the work done
Best support desk platform you will use
What do you like best about the product?
When you start with your business, you try to save the most money , freshdesk has helped me with that, you get it for free in start and it does come with all the essentials you will need.
What do you dislike about the product?
Features can be put as add on rather than making ya upgrade to a whole pricing plan.
What problems is the product solving and how is that benefiting you?
For us , it’s solving the main thing of customer support which is what we need.
Recommendations to others considering the product:
Freshdesk is simple to use and very good if used properly.
Freshdesk Evaluation Review
What do you like best about the product?
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.
What do you dislike about the product?
I think it's a bit expensive per agent/user if you want to upgrade your reporting module in Freshdesk. Good thing is that we can test Freshdesk wide range of features using their free trial plan firsthand before deciding whether the cost for the upgrade is necessary or not for the business.
What problems is the product solving and how is that benefiting you?
Freshdesk let our employees automate and monitor some of our process workflows. Furthermore, it is a better option than handling support via email. With Freshdesk, our customers can access their ticket status and ticket history and even gives their feedback and rating which provides a simplified way to top-rate customer support.
Recommendations to others considering the product:
Freshdesk can provide a top rate Service Level Agreement (SLA) with your customer that can tie what you promise to what you deliver. Also, Freshdesk automatically converts customer emails into support tickets which can be categorized in different sections. Tickets will be tagged accordingly so that agents can find the issue type quickly. Furthermore, both customer and agent will be automatically notified of any changes that happened on the ticket.
Best Ticketing Platform for Customer Support
What do you like best about the product?
Customer support made easy. Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. We are getting good insights for our brand.
What do you dislike about the product?
extend more desktop features to the mobile app client. There are some restrictions where you need automation and sometimes there is just no way to achieve what you need. I would like to be able to change the subject in emails for ourselves. If we could have the option to do that, it would improve our speed and the overall cleanliness of the CRM.
What problems is the product solving and how is that benefiting you?
We are handling our customer projects for creating the e-commerce website and from that, we are able to track the internal team efforts. We are able to track the team performance as well.
Perfect solution to successfully run and manage a business
What do you like best about the product?
The UI is really great with all the tools exactly at the right places.
Customer support even for small businesses is really good, they usually solve tickets quickly.
Customer support even for small businesses is really good, they usually solve tickets quickly.
What do you dislike about the product?
Not every type of API is available here and they simply deny making one if we want them.
What problems is the product solving and how is that benefiting you?
Managing bookings using ticket management system.
Maintaining transparency with employees about their work.
Maintaining transparency with employees about their work.
Best help desk
What do you like best about the product?
I can easily keep a record of customer review and their feature suggestions.
What do you dislike about the product?
There is nothing that I didn't like about this help desk
What problems is the product solving and how is that benefiting you?
User can easily submit their query and admin can easily answer their query.
zoho to freshdesk a fresh journey
What do you like best about the product?
the tools and wide reach of offerings, helpful other party integrations. Freshdesk is once of the best CRM in market
What do you dislike about the product?
pricing is a little on the higher side. but the tools and services are unmatchable.
What problems is the product solving and how is that benefiting you?
The tool's multi-functional chat window makes the agent's life easy.
An easy and fast solution for customer management
What do you like best about the product?
This program can gather all the communication channels on the same page like Twitter, facebook and e-mail.
You can see a customer's communication channel and reply accordingly
You can even add macros to reply the client in the fastest way
You can see a customer's communication channel and reply accordingly
You can even add macros to reply the client in the fastest way
What do you dislike about the product?
Sometimes it may ruin the format of your message in Twitter.
Anyway, I could not catch anything buggy during my experience with Freshdesk.
Customer support is very helpful and they always reply your complaints on time
Anyway, I could not catch anything buggy during my experience with Freshdesk.
Customer support is very helpful and they always reply your complaints on time
What problems is the product solving and how is that benefiting you?
You can follow a whole conversation with the client so that you may read the whole conversation from the beginning even if someone else had dealt with that customer previously.
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