Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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External reviews are not included in the AWS star rating for the product.
Best CRM Platform.
What do you like best about the product?
The fact we have everything easily distributed by departments and how we have followups set automaticly.
What do you dislike about the product?
That needs to sync better with fresh connect.
What problems is the product solving and how is that benefiting you?
Basically all the Operation of our company.
Functional and User Friendly
What do you like best about the product?
Customizability, when designing the ticking platform, it uses similar functions with other platforms but with more added features.
What do you dislike about the product?
None so far since our team is satisfied with the adaptability of the platform designer
What problems is the product solving and how is that benefiting you?
At first, you need to understand how to create the process map on how the ticket is created and forwarded to the proper resolving team
Recommendations to others considering the product:
none so far
Freshdesk is everything in Customer Support
What do you like best about the product?
It's very easy to use, has almost every option to make life easy and keeps evolving everyday
What do you dislike about the product?
the analysis section is a bit complex for novice
What problems is the product solving and how is that benefiting you?
Customer support and escalation
I have a live experience using this product. Easy to use.
What do you like best about the product?
GUI. Retrieve of report or data. Filtering is nice
What do you dislike about the product?
403 error hit visit pop ups now days while using freshdesk
What problems is the product solving and how is that benefiting you?
I used to solve my tickets and communicate with my clients.
Recommendations to others considering the product:
I strongly recommend this software for those who use tickets
Perfect solution for small business
What do you like best about the product?
Friendly interface
Integration with e-mail
Answer Templates
Integration with e-mail
Answer Templates
What do you dislike about the product?
Spam folder
Template search
Less statistics customisations
Template search
Less statistics customisations
What problems is the product solving and how is that benefiting you?
Fresdesk helps me to support my clients and for daily communication with users.
Recommendations to others considering the product:
You should consider Freshdesk for sure because it helps to setup support desk quickly and respond accurately for customers requests.
Great help desk platform
What do you like best about the product?
Love the ticketing system of freshdesk. One can easily manage the customer queries using this ticketing system. This software helps to manage all our customers data records. Which we are using later for our loyalty programs.
What do you dislike about the product?
Nothing much to dislike about this product. Being working in a small organization, freshdesk was solving most of our problems from customer management to queries. Although the product lacks automation but will be seeking them in future updates
What problems is the product solving and how is that benefiting you?
We were using freshdesk for customers ticketing and social media integration to push our promotions and loyalty programs. We were managing our customer records easily through this product.
Best customer support software for small businesses
What do you like best about the product?
The onboarding experience of freshdesk is really amazing for a layman like me who have no prior experience in setting up customer support softwares, plus they have lot of tutorials for learning.
What do you dislike about the product?
Although their pricing can be more pocket friendly but they can also improve their user experience more which will help layman users like us to navigate through the software better.
What problems is the product solving and how is that benefiting you?
I'm solving customer communication and support services challenges with freshdesk software. I'm also using freshdesk to understand and plan my support resource efficiency.
Its very easy to use!
What do you like best about the product?
I like that when you copy and paste screenshots and images from another document, it just paste the contents as is.
What do you dislike about the product?
There is none that I can think of so far.
What problems is the product solving and how is that benefiting you?
I am in charge of the electronic health records system issues. Its easier to organize priority instead of writing down everything on a notepad.
Intuitive and Flexible Solution to Grow Customer Retention
What do you like best about the product?
There are some of the most advances and useful features like Screensharing, CRM Integration, Chatbot, CSAT, Ticketing Management, SLA, a Day pass for agents, etc. The capability to integrate with Chatbot, Magento, and other marketplace apps is phenomenal. It is a must go!
What do you dislike about the product?
I did not like the mapping management of fields with 3rd party platforms. There are API limitations that create a challenge for data modifications.
What problems is the product solving and how is that benefiting you?
Real-time customer resolution, Access to the knowledge base, Q&A
I love all the reports and analytics
What do you like best about the product?
Adding notes to have trazability
Customizer fields and widgets to gather info that we need to resolved tickets effectively
Communicate with the client thought the platform
All The reports and analytics
Customizer fields and widgets to gather info that we need to resolved tickets effectively
Communicate with the client thought the platform
All The reports and analytics
What do you dislike about the product?
Maybe generate alarm to send to the agents regarded with the tickets unresolved or to the manager when we get a bad or just ok answers from the survey
What problems is the product solving and how is that benefiting you?
Workload
Performance
Client focus
Business decisions
Performance
Client focus
Business decisions
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