Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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User friendly platform for freshdesk user, customer. manager
What do you like best about the product?
We can create more customized reports and chatbots which help in automating processes, Manage shifts from a single console.
What do you dislike about the product?
A bit more expensive than other tools. Need to pay for more logins id's and it's much difficult to track all things with single id.
What problems is the product solving and how is that benefiting you?
Knowledge base where we can create our articles. This helps us while troubleshooting just by searching that article title
Freshdesk does a lot to help you manage customer relationships
What do you like best about the product?
We really liked Freshdesk's knowledge base.
What do you dislike about the product?
We needed it to integrate with other products we were using and found a better fit.
What problems is the product solving and how is that benefiting you?
Freshdesk solved our need to centralize customer communications.
Recommendations to others considering the product:
Freshdesk is widely used by small and large companies for good reason.
Freshdesk Review
What do you like best about the product?
The simplified ticketing system is the best feature of this application.
What do you dislike about the product?
Nothing I disklike. It would be better if it could be integrated with RMM softwares.
What problems is the product solving and how is that benefiting you?
Ticketing, Customer Management and support. It's like all in one for customer service management. Yes, I am more productive. It has.
Recommendations to others considering the product:
Would recommend to everyone who is looking for an easy and convenient customer support software with multiple features.
Easy to use with loads of features keeping customer at the center
What do you like best about the product?
Multiple Teams can collaborate very easily and have view of the issues raised by customer.
As a CSM, I can track whats going on, guide teams with internal notes.
As a CSM, I can track whats going on, guide teams with internal notes.
What do you dislike about the product?
Tagging people is very tricky here. This can be improved a bit.
Additionally, setup of account according to various plans support should also be there.
Additionally, setup of account according to various plans support should also be there.
What problems is the product solving and how is that benefiting you?
Multi-team visibility is there for the tickets which helps with collaboration.
Relevant teams can increase priority as per the case raised.
Relevant teams can increase priority as per the case raised.
Recommendations to others considering the product:
Great tool to address your customer issues and even better for internal teams to collaborate and help solve those issues.
Good customer support application
What do you like best about the product?
I like it because, I can track or view any pending tickets to be address by me to our customer. Also chatbot reduces the frequently asked workload.as well our customers loved this platform
What do you dislike about the product?
Price of this platform is little high, comparing the level of options available with this platform. support performace report is generating out of it is not upto the mark.
What problems is the product solving and how is that benefiting you?
Resolved problem of, receiving repetitive same concerns from customer, bot use to handle those queries on own. And ticket tracking is also added advantage for us.
Great CS platform!
What do you like best about the product?
UI is super easy to use and understand. I can clearly get the information I'm looking for without too many clicks around the tool
What do you dislike about the product?
I believe there are some limitations from a configuration point of view but as a user I'm super happy
What problems is the product solving and how is that benefiting you?
It's great for managing our customer support, service our customers and run an efficient help desk.
Nice interface easy to use
What do you like best about the product?
Ease of usage, quick UI and simple features
What do you dislike about the product?
Linking with mailbox sometimes is difficult
What problems is the product solving and how is that benefiting you?
We are solving tickets, the turn around time is very less
Very clean and simple to use. From the enduser to the support.
What do you like best about the product?
Its simple to set up and easy enough for end users to not feel inconvenienced by using it. We used to struggle getting people to submit tickets and since starting using Freshservice, our ticket submissions have gone up.
What do you dislike about the product?
I wish the initial setup had more support from Freshservice.
What problems is the product solving and how is that benefiting you?
None right now. Benefits are people submitting tickets versus just calling our desk.
FreshDesk is Fresh!
What do you like best about the product?
There are plenty of options to choose from, but when we felt we should try FreshDesk, we realized that there is an option to try for a month and even an option with limited features for free. The user-friendly dashboard and very helpful guides are the best.
What do you dislike about the product?
Restricting with very few options with the trail as well as with the free version could have included more features. The pricing strategy to opt us into the expensive package was something we didn't like.
What problems is the product solving and how is that benefiting you?
FresDesk from FresWork helped us to have all the options in one place, such as emails, chat and even calling features. This helped in purchasing other products seperately.
Short review
What do you like best about the product?
Affordable, very user friendly, reports are easy to extract
What do you dislike about the product?
No shopify integration, Chat option is pretty basic
What problems is the product solving and how is that benefiting you?
SLA is very easy to view so all correspondence is answered on time.
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