Freshdesk
Freshworks Inc.External reviews
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Freshdesk review
What do you like best about the product?
Prompt and speed connectivity never gets lagged or never down perform every feature and all the options are best
What do you dislike about the product?
nothing to be disliked in Freshdesk everything is just great
What problems is the product solving and how is that benefiting you?
forward the request to the concern team to resolved our customers issues
Recommendations to others considering the product:
Easy to use. No hard and fast process easy to contact concern team and tag them in all very user friendly
It is user friendly
What do you like best about the product?
It is user friendly and views can be created easily
What do you dislike about the product?
Unbale to see counting in any view which is required feature
What problems is the product solving and how is that benefiting you?
Customer support and queries. It's easy and user friendly
freshdesk is versatile and easy to use
What do you like best about the product?
The fresh desk allows me to raise tickets quickly, monitor them up to the closure, and refer back using the ticket ID.
What do you dislike about the product?
I like everything about fresh desk because the challenges that generally arise are quickly sorted
What problems is the product solving and how is that benefiting you?
I currently use Freshdesk to raise aftersales tickets source the HR management tool, among other solutions.
Recommendations to others considering the product:
Freshdesk provides a wide range of solutions, including the HR management tools
Easy To Manage Helpdesk + App
What do you like best about the product?
It's fast and has all the features of a help desk ticket that I need. I can customize by adding fields of different types, and the API is easy to use also. It's really fast, upon clicking create ticket my app is dinging that there is a new customer need or response.
What do you dislike about the product?
I wish the app could handle user switching. Many helpdesks use Freshdesk, but I can only use one on my phone as it takes too long to log out and log in again.
What problems is the product solving and how is that benefiting you?
My clients can make requests and report problems easily. I can track the hours that it takes me to work on each ticket and quickly cross-reference other tickets being able to search for keywords or tags.
The go-to customer support software!
What do you like best about the product?
It is very easy to start using Freshdesk. In a couple of minutes a basic support desk can be set up but later on you can extend it easely. Both small and very big teams can use it!
What do you dislike about the product?
There is not much to dislike. Sometime a bug or two emerges and they not always fixed promptly but to be honest there problems are occasional and only minor details, nothing basic.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to support our customers. The end users or we open a ticket for every problem and we resolve that ticket in Freshdesk. Out goal is always only to resolve all the tickets currently open.
Amazing Tool !
What do you like best about the product?
Even in the free version, many excellent features make any helpdesk setup task easy and fluid!
What do you dislike about the product?
Almost nothing. Some reports could be better in the free version, but you can export a CSV file and make your analysis.
What problems is the product solving and how is that benefiting you?
Ticketing in general, task assignment, and knowledge base are great !
Recommendations to others considering the product:
Best tool, including mobile app !
I have been using Freshdesk for 3 years and it has been an absolute delivht
What do you like best about the product?
The round robin feature where tickets are automatically routed to available agents
What do you dislike about the product?
Search pattern : the search box doesn't bring only what the user is searching for
What problems is the product solving and how is that benefiting you?
Customer communication
One of the Best and Constantly Evolving Ticketing Application
What do you like best about the product?
Manage tickets with ease.
- Set Automation Rules on frequent use cases
- Set Team-based & Category-basrd SLA policies
- Triage tickets
- Web-forms customisation
- Marketplace Applications for special needs
- Intelligent Bot
- Space to create Exhausive Knowledge base
- Customised Dashboards
- Surprisingly Cool Support Experience
- Set Automation Rules on frequent use cases
- Set Team-based & Category-basrd SLA policies
- Triage tickets
- Web-forms customisation
- Marketplace Applications for special needs
- Intelligent Bot
- Space to create Exhausive Knowledge base
- Customised Dashboards
- Surprisingly Cool Support Experience
What do you dislike about the product?
Not a lot. But,
- Complicated Rules for some automations
- Lesser scope for detailed customisation
- Complicated Rules for some automations
- Lesser scope for detailed customisation
What problems is the product solving and how is that benefiting you?
- Increased Answer Rate
- Reduced TAT
- Escalation Matrix triggers notifications on missed SLA
- Prioritise Social Media Responses
- Bot as first level support optimises FTE count
- Improved CSAT Tracking
- Web-forms with predetermined categories helps automate ticket assignment to relevant teams
- Parent-Child ticketing option helps track progress on assigned tickets to other teams.
- Customised Reports.
- Reduced TAT
- Escalation Matrix triggers notifications on missed SLA
- Prioritise Social Media Responses
- Bot as first level support optimises FTE count
- Improved CSAT Tracking
- Web-forms with predetermined categories helps automate ticket assignment to relevant teams
- Parent-Child ticketing option helps track progress on assigned tickets to other teams.
- Customised Reports.
It is really useful in data reporting and consolidation of requests
What do you like best about the product?
To-do List
Reporting
Assignation of tickets
Reporting
Assignation of tickets
What do you dislike about the product?
There is no mobile version for the admins
What problems is the product solving and how is that benefiting you?
The assign of tickets between agents
Security you can trust
What do you like best about the product?
It is so easy to use at first sight you can understand what you neeed, it makes the combination of efficiency consistency in messaging, including email, mobile, etc.
What do you dislike about the product?
It would be great for the free trial to be a month instead of 21 days. as well, it would be great for Enterprise and Multinational Businesses to make unlimited light agents.
What problems is the product solving and how is that benefiting you?
Customer experience is something that businesses rely on nowadays, so Freshdesk let me make a great customer experience that has its direct efficiency on companies revenue.
Recommendations to others considering the product:
This is the best choice of your professional life
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