Freshdesk
Freshworks Inc.External reviews
3,427 reviews
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Very clean and simple to use. From the enduser to the support.
What do you like best about the product?
Its simple to set up and easy enough for end users to not feel inconvenienced by using it. We used to struggle getting people to submit tickets and since starting using Freshservice, our ticket submissions have gone up.
What do you dislike about the product?
I wish the initial setup had more support from Freshservice.
What problems is the product solving and how is that benefiting you?
None right now. Benefits are people submitting tickets versus just calling our desk.
FreshDesk is Fresh!
What do you like best about the product?
There are plenty of options to choose from, but when we felt we should try FreshDesk, we realized that there is an option to try for a month and even an option with limited features for free. The user-friendly dashboard and very helpful guides are the best.
What do you dislike about the product?
Restricting with very few options with the trail as well as with the free version could have included more features. The pricing strategy to opt us into the expensive package was something we didn't like.
What problems is the product solving and how is that benefiting you?
FresDesk from FresWork helped us to have all the options in one place, such as emails, chat and even calling features. This helped in purchasing other products seperately.
Short review
What do you like best about the product?
Affordable, very user friendly, reports are easy to extract
What do you dislike about the product?
No shopify integration, Chat option is pretty basic
What problems is the product solving and how is that benefiting you?
SLA is very easy to view so all correspondence is answered on time.
Effective tool for seamless communication with clients
What do you like best about the product?
The ability to give clients an instant way to access a communication platform for business queries
What do you dislike about the product?
I haven't found anything that I dislike yet
What problems is the product solving and how is that benefiting you?
Cancels out the disadvantage of missing out on important queries from clients and give us the ability to see and organize and make sure they are all accounted for
The most nifty and feature rich solution in a small package
What do you like best about the product?
The most critical features of a ticketing system are present in the free plan. Also, the delivery rate of the emails triggered via Freshdesk is very high.
What do you dislike about the product?
Maybe a little more of the ticket analytics value-added feature can be added to the free plan
What problems is the product solving and how is that benefiting you?
Our entire ticketing is being handled via Freshdesk and the delivery rates for us are very good. On the paid plans we are able to derive a lot of data on the tickets and the agents handling them.
An easy and helpful integration.
What do you like best about the product?
The fact that the native integration offered requires less than 5 minutes to be set up.
What do you dislike about the product?
Depending on the use case for the client, the integration might not be fully cover all their needs.
What problems is the product solving and how is that benefiting you?
The ability to track support and commercial information easily, to have a comprehensive view of the client's situation.
The perfect and most streamlined way to interact with your leads and your existing users
What do you like best about the product?
All the emails to the users land in the end users primary mailbox which helps us reach our customers as well as protect our domain from spamming penalty
What do you dislike about the product?
The free plan is very limited in features and some critical features in the pro plans should have been included in the free plan.
What problems is the product solving and how is that benefiting you?
All our customer interaction and issue handling are being seamlessly taken care of by Freshworks. The analytics is also helping in getting us an idea of our process and the bottlenecks.
Overall good product with good price-performance ratio
What do you like best about the product?
Easy handling and set up of the product. Many different possibilities of customizing the tool and fields and using it the way you want to. Clear and structured layout is easy to understand and to work with.
What do you dislike about the product?
Creating custom reports is not intuitive at all. And purchasing the product should be more accessible with a better checkout process.
What problems is the product solving and how is that benefiting you?
Giving you a structured and efficient customer support/ticketing tool. Handling all issues from one central place is critical.
Great and an efficient HelpDesk!
What do you like best about the product?
I personally like the single ticket view, It's readable and is not so complex such as HubSpot Email
What do you dislike about the product?
Dashboard and Reports basically need a better design.
What problems is the product solving and how is that benefiting you?
Actually, we're using the FreshDesk for our solve our WordPress products
Freshdesk - Outstanding Ticketing Solution!
What do you like best about the product?
- Easy to setup (SaaS); within a few hours, you can start using Freshdesk
- Intuitive but at the same time hundreds of features and possibilities to individualize the solution
- Great cost - performance ratio
- Intuitive but at the same time hundreds of features and possibilities to individualize the solution
- Great cost - performance ratio
What do you dislike about the product?
- no OnPremise option which is required by some enterprises in the EU for GPDR reasons
- Support from outside the EU sometimes challenging - requierments would be better understood by local partners
- Support from outside the EU sometimes challenging - requierments would be better understood by local partners
What problems is the product solving and how is that benefiting you?
- Efficient problem and incident management
- IT services provided to various clients
- performance and time tracking for billing & accounting
- Setup of a knowledge database for internal and customers
- IT services provided to various clients
- performance and time tracking for billing & accounting
- Setup of a knowledge database for internal and customers
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