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Great as a support/helpdesk tool.
What do you like best about the product?
Being able to integrate all the different channels used by clients to reach out. As well as the different Dashboards and SLA tracking functions.
What do you dislike about the product?
It is not a comprehensive CRM tool and we could not have all client information in one location.
What problems is the product solving and how is that benefiting you?
Freshdesk is great at tracking client communication and SLA monitoring system.
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Great job manager with powerful tools
What do you like best about the product?
Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.
What do you dislike about the product?
I think the only big thing I would complain about is its price, if you want to update an agent or user, its costs are high. In any case, it has a very good free plan, its functions and tools are very extensive, this plan is very whether to obtain it or not.
What problems is the product solving and how is that benefiting you?
Thanks to Freshdesk I have been able to give each client special treatment through automated messages, I can also manage the flow of clients and thus know when to work on marketing management to attract the attention of potential clients. It is worth mentioning that before I didn't use email much because it seemed very boring to me, but now I do use it more because with this software it is less tedious, and the use of this application is very important. On the other hand, with this software customers can also take control of their invoice information and the reviews they wrote, this reduces the process that is very annoying for customers.
Great
What do you like best about the product?
Quick and easy report generation of reports. Data is archived and easy to access on the CRM and the dashboards are customizable. This results in great customer and user experience
What do you dislike about the product?
Data cannot be pulled for a long time and has to be archived for later use. The data should be accessible for a longer period making it easy for an analysis when required
What problems is the product solving and how is that benefiting you?
It helps collect and store details of all the callers and that helps in analyzing the needs of the callers based on the call type. It is also integrated with cloud telephony software so help us protect the identity and data of the users
Easily adaptable & Userfriendly UI
What do you like best about the product?
Easily adaptable & User-friendly UI, Freshdesk is customizable. You can customize it here and use it as per your requirement.
What do you dislike about the product?
They will give u fix slots to adopt the product so better learn it in the given timeframe.
What problems is the product solving and how is that benefiting you?
Support ticketing CRM - Freshdesk, Freshsales for the sales team, Freshchat & many others. Helps to keep a track of everything without missing.
Super easy to use
What do you like best about the product?
Freshdesk made it easy for us to automate our customer service and our inbound with its integrations and easy-to-use platform. Great customer support and features.
What do you dislike about the product?
The UI could be better. But it gets the work done, so no complaints there.
What problems is the product solving and how is that benefiting you?
We focused our entire business around Freshdesk providing all the tech support and inbound requests. It was easy for us to respond, assign, comment and convert from the platform itself.
User friendly platform for freshdesk user, customer. manager
What do you like best about the product?
We can create more customized reports and chatbots which help in automating processes, Manage shifts from a single console.
What do you dislike about the product?
A bit more expensive than other tools. Need to pay for more logins id's and it's much difficult to track all things with single id.
What problems is the product solving and how is that benefiting you?
Knowledge base where we can create our articles. This helps us while troubleshooting just by searching that article title
The overall experience was very much excellent.
What do you like best about the product?
Easy interface properly designed convenient to resolve tickets and work on same.
What do you dislike about the product?
Some times facing issue while finding tickets as well as facing some issue with dialer some times.
What problems is the product solving and how is that benefiting you?
It is helping to solve the business query and to easily get the work done
Freshdesk Review
What do you like best about the product?
Fields and category, with sub division of ticket details.
What do you dislike about the product?
Report which does not gives the real time data.
What problems is the product solving and how is that benefiting you?
Giving us the option to connect with customers via email
Freshdesk does a lot to help you manage customer relationships
What do you like best about the product?
We really liked Freshdesk's knowledge base.
What do you dislike about the product?
We needed it to integrate with other products we were using and found a better fit.
What problems is the product solving and how is that benefiting you?
Freshdesk solved our need to centralize customer communications.
Recommendations to others considering the product:
Freshdesk is widely used by small and large companies for good reason.
Overall good CRM platform. but thats about that :)
What do you like best about the product?
The UI is very nice to use and easy on the eyes.
the tagging ability of the system is very good, and works well.
the tagging ability of the system is very good, and works well.
What do you dislike about the product?
The escalation capabilities are very limited to nonexistent
What problems is the product solving and how is that benefiting you?
It worked well while we have people 24/7 on the platform, but it doesnt really work for on-call purposes.
Recommendations to others considering the product:
pretty good for CRM, but not for oncall.
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