Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive and Powerful tool!
What do you like best about the product?
Easy and intuitive navigation. I enjoy that it can be customized to cater to your company's needs and user-base. It's a great tool to elevate your email experience!
What do you dislike about the product?
It's difficult to get in touch with support and get your issue resolved. I feel like I've had a few instances where there was a misunderstanding in my inquiry and it required a call with Freshdesk Support.
What problems is the product solving and how is that benefiting you?
We are resolving customer issues, communicating with our customer and gathering insights with the different properties that we've customized in our Freshdesk account!
Recommendations to others considering the product:
Highly recommend using Freshdesk. The ease of use and reporting makes it so you can support your users and make educated decisions for your company!
AWESOME SUPPORT PLATFORM
What do you like best about the product?
Support Hierarchy, extended features. User Friendly.
What do you dislike about the product?
Nothing. Everything is fine and awesome.
What problems is the product solving and how is that benefiting you?
Customer Support Ticketing.
FreshDesk by FreshWorks Support Ticketing Software
What do you like best about the product?
FreshDesk allows the ability to build out specific canned responses that can be assigned to customer-based automated prompts. This feature creates a baseline of automation that will help any business scale. We are delighted with the amount of functionality the software provides and plan to utilize its capabilities to grow our small business. Thanks, FreshDesk!
What do you dislike about the product?
The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
What problems is the product solving and how is that benefiting you?
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Recommendations to others considering the product:
FreshDesk is our primary Ticketing software for customer service-based solutions. We can assist hundreds of customers per day and automate as much as is available within FreshDesk. This software has proven to be user-friendly, easily adaptable to our needs, and effective in managing customer concerns on a daily, monthly, and quarterly basis.
Amazing Software
What do you like best about the product?
The ability to work collaboratively on tickets with other members of the team to allow success!
What do you dislike about the product?
I'm not too sure what there is to dislike to be honest 👀
What problems is the product solving and how is that benefiting you?
We use freshdesk for both internal tickets as well as external customers
Recommendations to others considering the product:
It's great and amazing support too! Even on the free plans!
Freshdesk is actually amazing , it grows with plans
What do you like best about the product?
Freshdesk is most useful that is very easy to setup and very user friendly interface ,easy to integrate widgets and use API integration , the comparison part it has the nicest issue management and client support.
What do you dislike about the product?
The most ridiculous thing is actually the ticket management system that does not work properly , it's actually very difficult to ascertain the actual team member responding to clients which k think is a major setback , the integration can be a limit sometimes.
What problems is the product solving and how is that benefiting you?
It is actually cost effective then Zendesk which is a competetor ,it is actually having very nice UI and simple to use , it has increased the efficiency,
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
It has a special feature of network monitoring not present in Zendesk so it has helped out organisation.
Recommendations to others considering the product:
Yes many features are worth it like network monitoring and good user interface , integrates nicely and good optimization.
Customer Care Officer
What do you like best about the product?
I love how simplified Freshdesk is, i work as a customer care and we get assigned tickets daily on which we have to work on. On Freshdesk we can keep track of those tickets and provide a proper resolution
What do you dislike about the product?
There's nothing i dislike About Freshdesk, before Freshdesk I was working on Salesforce and i find Freshdesk much simpler one thingnill suggest is to make it a little bit interactive and color friendly
What problems is the product solving and how is that benefiting you?
Customer Related queries, i work in an edtech company so we solve queries relating to learners course , batch , modules and tech related issue. Easy to keep track on and we can link a cloud app to connect like ozontel
Excellent Software for Customer Service
What do you like best about the product?
Freshdesk has introduced very useful updates recently, including a more intuitive dashboard and faster response features
What do you dislike about the product?
The interface still has room for improvement in terms of customization, and the support response time could be faster
What problems is the product solving and how is that benefiting you?
Providing Customer Service
Managing Customer Database
Managing Customer Database
Fresh desk support ticket platform
What do you like best about the product?
The ease of handling the platform and that you can adapt it according to your needs, where you can control the number of reports and cases that arrive at your support table in an orderly manner
What do you dislike about the product?
The application on the phone is difficult to handle and there are no functions found on the web. In addition, when two tickets work, the history per ticket is lost, it does not fix by dates.
What problems is the product solving and how is that benefiting you?
Have a tray where the customer reports arrive, which is provided with support where it can be organized by customer, labels, need and the solution of each product can be measured.
Recommendations to others considering the product:
It is a low-cost application for handling tickets that can be adapted according to the needs you require.
Quick easy and gets the job done
What do you like best about the product?
The setup is super easy, and you can be up and running in as little as one day.
What do you dislike about the product?
There is no way to see multiple panes at once.
What problems is the product solving and how is that benefiting you?
Customer support tickets and the benefit is that the customers now know that we have received their ticket as the system sends an automated email.
Best Email Ticketing
What do you like best about the product?
The best part about the freshdesk is how the team leads/managers can make changes from creating canned responses to creating scenario based automated flows/responses
What do you dislike about the product?
The interface is not very impressive. It sometimes confuses the first timers. The daily update metrics are also not very clear and is very confusing thus, not giving a very clear view of what's happening
What problems is the product solving and how is that benefiting you?
We used Freshdesk to manage our email customer support tickets. All incoming and outgoing tickets were managed through this platform. In fact, we had integrated this with other Fresh product- Freshchat.
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