Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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Best CRM you can ever get
What do you like best about the product?
The best part about Freshdesk for me is the seamless integration with other tools we use in the organization, proper record maintenance of everything and help keep a track
What do you dislike about the product?
it can be more intuitive, and some features like calling integration can also be helpful, and this could become an all in one suite for customer relationship management
What problems is the product solving and how is that benefiting you?
Seamless team management, the easiest way to manage all the emails and tickets, and easy assigning of tasks across the team has been the best part about freshddesk.
Awesome tool, excellent free version as well
What do you like best about the product?
The ease of use makes it one of the best software I've used to manage support.
The free version offers enough bandwidth to run complex operations with ease.
The support provided by their team is quite good too.
The free version offers enough bandwidth to run complex operations with ease.
The support provided by their team is quite good too.
What do you dislike about the product?
The layout to show the conversation thread could be optimized.
The client usually doesn't understand the diff b/w adding a Public Note vs replying as there isn't enough clarity when replying from the nbox instead of the dashboard.
The client usually doesn't understand the diff b/w adding a Public Note vs replying as there isn't enough clarity when replying from the nbox instead of the dashboard.
What problems is the product solving and how is that benefiting you?
We use it to solve almost all support problems.
Freshdesk is where all the grievance redressal is done, users are free to create tickets and we rely on this tool for a majority of our support work.
Freshdesk is where all the grievance redressal is done, users are free to create tickets and we rely on this tool for a majority of our support work.
system needs to be modified more
What do you like best about the product?
It is helpful for better communication and understanding
What do you dislike about the product?
need more modification and automization of system
What problems is the product solving and how is that benefiting you?
customer ticket resolution
it is very use ful
What do you like best about the product?
Timeline of ticket status and quick resolution to customer
What do you dislike about the product?
nothing every thing is fine nothing every thing is fine
What problems is the product solving and how is that benefiting you?
we solve customer problems via freshdesk, and it helps us to solve the customer problem in timely manner
Recommendations to others considering the product:
Timeline of ticket status
Best customer service platform
What do you like best about the product?
Among all features, the ticketing system is unique.
That’s what I like the most.
That’s what I like the most.
What do you dislike about the product?
The system could improve the speed and accuracy of topic auto-categorization.
What problems is the product solving and how is that benefiting you?
Solved turn around time for the responding to query
Recommendations to others considering the product:
The agent's workflows are automated to save time when attending to customers
Freshdesk is the Best Customer Support
What do you like best about the product?
Consolidated way to put the Solution Articles for our customers.
What do you dislike about the product?
Constraints in Dashboard Queues, Constraints in Priority.
What problems is the product solving and how is that benefiting you?
Customer Queries handling. Best Customer Service with CRM tool.
FreshDesk makes issue resolution for larger organizations simple
What do you like best about the product?
I like that there are several paths that you can set up inside of your organization. We have ours set up to communicate with the right department for each situation. For example, if any of our employees have training improvement suggestions agents can send them directly to my department. Or, if they have technical issues with our software, they can communicate directly with our IT department, or payroll issues go directly to our HR / Payroll departments. It's a great way to keep organized and the right people communicated to. There is an automatic due date assigned to each ticket which allows our agents to know that their issues will be resolved within a set timeframe, and it keeps our teams accountable for resolving the problems.
What do you dislike about the product?
We always recieve emails for each department that we are assigned to as leadership so sometimes my inbox can become convoluted. I set up filters to have these skip my emails, but sometimes they slip through the filter.
What problems is the product solving and how is that benefiting you?
I haven't noticed any real issues. It's simple software, so I've enjoyed the simplicity of the product, and the benefits I see are that it keeps our leadership accountable for resolving problems.
Easy to use, powerful tools
What do you like best about the product?
Easy to implement and create automation rules, amazing dashboard
What do you dislike about the product?
integration with crm's can be better. We tried to sync contacts with no luck
What problems is the product solving and how is that benefiting you?
Tickets management, day to day operations including processes
Awesome cloud based customer service tool
What do you like best about the product?
Simple and user-friendly customer service support, live chat, and conversation flow make this one of its kind. Nice user experience
What do you dislike about the product?
Have used this product for 2 years and never felt any missing component on this
What problems is the product solving and how is that benefiting you?
customer support service
Recommendations to others considering the product:
Must-have tool for customer service, live chat, and conversation
Flexible IT Service Management tool
What do you like best about the product?
Freshservice has remarkable and astonishing abilities which make its reception and sending simple and speedy with no specialized help.
What do you dislike about the product?
In spite of the fact that it is utilized around the world, it offers numerous membership bundles so it serves all organizations from little to huge yet this is likewise a disadvantage since clients get confounded and incapable to finish which one is best for their necessities.
What problems is the product solving and how is that benefiting you?
Freshservice is the best tool out there that engages specialists with AI-controlled assistance the board to mechanize complex errands, support usefulness, and increment productivity.
Recommendations to others considering the product:
Freshservice is one of the most incredible IT Help Desk, it helps a wide range of organizations from small to large, smooth out their IT activities and get more opportunities to zero in on benefit driven techniques.
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