Freshdesk
Freshworks Inc.External reviews
3,554 reviews
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Fresh desk support ticket platform
What do you like best about the product?
The ease of handling the platform and that you can adapt it according to your needs, where you can control the number of reports and cases that arrive at your support table in an orderly manner
What do you dislike about the product?
The application on the phone is difficult to handle and there are no functions found on the web. In addition, when two tickets work, the history per ticket is lost, it does not fix by dates.
What problems is the product solving and how is that benefiting you?
Have a tray where the customer reports arrive, which is provided with support where it can be organized by customer, labels, need and the solution of each product can be measured.
Recommendations to others considering the product:
It is a low-cost application for handling tickets that can be adapted according to the needs you require.
Quick easy and gets the job done
What do you like best about the product?
The setup is super easy, and you can be up and running in as little as one day.
What do you dislike about the product?
There is no way to see multiple panes at once.
What problems is the product solving and how is that benefiting you?
Customer support tickets and the benefit is that the customers now know that we have received their ticket as the system sends an automated email.
Best Email Ticketing
What do you like best about the product?
The best part about the freshdesk is how the team leads/managers can make changes from creating canned responses to creating scenario based automated flows/responses
What do you dislike about the product?
The interface is not very impressive. It sometimes confuses the first timers. The daily update metrics are also not very clear and is very confusing thus, not giving a very clear view of what's happening
What problems is the product solving and how is that benefiting you?
We used Freshdesk to manage our email customer support tickets. All incoming and outgoing tickets were managed through this platform. In fact, we had integrated this with other Fresh product- Freshchat.
You need a nice and powerful help desk? Look no further...FreshDesk is the answer.
What do you like best about the product?
I like the Automations that FreshDesk provides and the simplicity to use.
What do you dislike about the product?
I can't thnik of one, everything about the software is great.
What problems is the product solving and how is that benefiting you?
We solve IT-related issues using FreshDesk.
Recommendations to others considering the product:
Just get it; it's far better than the other platforms and affordable.
So far the best customer service software
What do you like best about the product?
It is a great tool for customers support. Makes it easy for me to filter my tickets and view my performance. KB and other modules are easy to reach
What do you dislike about the product?
There is nothing to dislike about freshdesk
What problems is the product solving and how is that benefiting you?
Handling customer queries And addressing them, sometimes taking calls. It keeps me more productive.
Fresh Desk platform
What do you like best about the product?
User-friendly, time-saving, quick responses, quick notifications, a good app for better communication
What do you dislike about the product?
if there will be a notification sound for every new/updated ticket when it comes up on our dashboard, then that will be very helpful.
What problems is the product solving and how is that benefiting you?
No problems faced till now. Benefits are like- mostly user friendly, simple and effective app algorithms.
Awesome
What do you like best about the product?
The better way to connect with customers.
What do you dislike about the product?
Sometimes slow and not loading correctly.
What problems is the product solving and how is that benefiting you?
Refund for customers, activating the card, and more internal issues to customers account
Opennetworks (Pty) Ltd and Freshdesk
What do you like best about the product?
At Opennetworks we have been using Freshdesk for almost 5 years. It is a central location to manage our Client's technical issues effectively and to gain insight into the recurring issues.
What do you dislike about the product?
Not anything specific, I sometime struggle with getting the correct reports, but that's a user issue not a system issue.
What problems is the product solving and how is that benefiting you?
With the various channels connected and different routes of connecting, clients get the correct technical solution no matter how they reach out. Be it via WhatsApp, email, and the Knowledge Base, etc. etc. This makes Freshdesk a powerful tool. Integration with other systems is relatively simple, and there's always someone on the other side of the phone to assist and troubleshoot if necessary.
Best ticketing tool
What do you like best about the product?
Easy to set up and automations are really cool.
It really helped us handle the huge volume of tickets that we got on daily basis
It really helped us handle the huge volume of tickets that we got on daily basis
What do you dislike about the product?
Its a little on the expensive side. Otherwise i dont see any other reason
What problems is the product solving and how is that benefiting you?
the automations helped us categorise the tickets in different buckets
why i like Freshdesk
What do you like best about the product?
easy dashboard easy to use availability to have more than one channel i really like editing and creating tickets. The Knowledge Base is great, making things easy for the agents it also includes chat and mail support, and u can Automat it. It's really great making us meet our customer's requirements by providing easy and fast support it's just great
What do you dislike about the product?
there is nothing i dislike really i love it
What problems is the product solving and how is that benefiting you?
understanding our customers from the reporting system, managing more than one project, supporting our customers very fast and very easy, easy communications between our agents, and the tickets system makes things very easy for us , and the chat is great and can be connected with more then platform
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