Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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Freshdesk Review
What do you like best about the product?
How seamless everything can be, once you know your way around. It's ideal for a startup that needs a proper customer support platform.
What do you dislike about the product?
I would like a little bit more customisation and other administrative options available for the Blossom subscription (our current subscription) as we don't feel the need to upgrade to a higher one due to the fact that we only have one customer service agent.
What problems is the product solving and how is that benefiting you?
Communication and customer support. Seamless integration of apps once they are implemented.
Support ticket system with lots of bells and whistles
What do you like best about the product?
Efficiency in organizing tickets and routing. I can see my employee's workload and use of tags to define what kind of issues are cropping up.
What do you dislike about the product?
Creating reports on tickets is very limited or non-existent.
What problems is the product solving and how is that benefiting you?
Tracking workload instead of just lots of emails. Categorizing so I can see what kind of training is needed to brush up on skills.
Best Helpdesk for you
What do you like best about the product?
I like the way we can create tickets in Freshdesk, its integration with other Freshworks platforms, sensational can create a ticket through email, WhatsApp, or a widget on my website
What do you dislike about the product?
I don't dislike anything at this moment!
What problems is the product solving and how is that benefiting you?
Any problems with my customers, I really like everything about Freshdesk especially the canned responses
Recommendations to others considering the product:
none
All-Encompassing
What do you like best about the product?
The tools I'm provided to oversee a team.
What do you dislike about the product?
The lack of ability to sync with more softwares.
What problems is the product solving and how is that benefiting you?
Ecommerce customer service. The benefit is that we're able to taxonomize across multiple countries.
Simple administration CRM
What do you like best about the product?
Intuitive easy-to-use interface to manage our clients' cases and management of case statistics
What do you dislike about the product?
Requires an advanced level to adjust fields to customize options
What problems is the product solving and how is that benefiting you?
Maintain the communication thread with our clients to monitor and control requests. Validate incidents with statistics to determine actions in our clients. Follow-up of cases and incidents. Manage a portal for different customers where I receive requests and attend to additional requirements and incidents all in the same tool.
Recommendations to others considering the product:
Recommended for those support companies that want to maintain a centralized management of their clients' incidents in a practical and simple way with the possibility of adapting it to their needs.
World Class Customer Service!
What do you like best about the product?
The customer support for FreshDesk and FreshService are truly world-class. 5 Stars!. Their support is very fast and knowledgable and they always focus on solving any issues.
What do you dislike about the product?
Occasionally changes are made to the system without communication, but that has been improving.
What problems is the product solving and how is that benefiting you?
We use FreshDesk for our CRM system. Customers can open tickets via our portals or we can also open tickets from customer calls and emails. We use FreshDesk to provide the best customer service to our customers. FreshDesk is constantly improving their product(s). I would highly recommend them.
Freshdesk is a wonderful platform for Customer Support.
What do you like best about the product?
Integration with multiple services like Freshsales and Chargebee. On one page, we can see all the information. And it had integration support for platforms like Facebook, Twitter, and Instagram.
What do you dislike about the product?
Open the single ticket in one window. It would have been used on the same page with multiple tabs, just like Zendesk.
What problems is the product solving and how is that benefiting you?
It was used for addressing student queries. It was a user-friendly and easy-to-use platform.
Improving our customer response and service
What do you like best about the product?
Very easy to get up and running quickly. Customers and Support engineers find it easy to use, and we have also expanded the service to other areas within our business.
What do you dislike about the product?
Very little. Some of the apps from 3rd parties are a little clunky.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to manage the support service of our Zen solution.
Easy and simple to use ticketing software
What do you like best about the product?
I like the interactive interface of Freshdesk. It has enabled faster collaboration with our customers ensuring quick response time to their issues.
Frehsdesk spports both email suort and phone support. The ability to manage all processes such as merging duplicate tickets, escalation procedure, assigning your self tickets makes it very friendly and fast.
Frehsdesk spports both email suort and phone support. The ability to manage all processes such as merging duplicate tickets, escalation procedure, assigning your self tickets makes it very friendly and fast.
What do you dislike about the product?
Currently, it's saving our company a great deal; hence I may not have any dislikes.
What problems is the product solving and how is that benefiting you?
We use it to fasten our responses to customers. We use to reply to both live chat and email tickets. Currently, we are using it to manage the Covid-19 vaccination and inquiries; hence it has given our customers a quicker touch and fast response.
Recommendations to others considering the product:
I can highly recommend this software as a quicker solution to reply to customer emails with ease.
Freshdesk The Game Changer Help Desk!
What do you like best about the product?
I like that the setup process is simple and fast. I like that once I specify my order and workflow Freshdesk automatically manages my tickets. I like that I am able to customize tickets, this helps me work fast, efficient, and more strategic. I love that the support team is always ready and available to help. I love the notification feature, that lets me know when the tickets I have handled have been responded to. I love that tickets can be assigned to specific agents based on their skills. I love that I am able to see when another agent is viewing or working on a ticket, which helps me save on time and makes me fast and efficient. I love that I am able to leave and receive private notes, especially on escalated tickets. I love that I am able to close multiple duplicate tickets at once.
What do you dislike about the product?
I don't like that customers can create multiple duplicate tickets that have to be physically closed.
What problems is the product solving and how is that benefiting you?
I am able to help travelling customers into and out of the UK take covid tests that help to flatten the curve by ensuring safe travels and movement ofpeople.
I am able to work remotely and make a living at the comfort of my home ensuring I am safe and my family is also safe and protected from contracting Covid-19.
I am able to work remotely and make a living at the comfort of my home ensuring I am safe and my family is also safe and protected from contracting Covid-19.
Recommendations to others considering the product:
Freshdesk is the go-to helpdesk for customer support agents and companies and businesses that are geared towards collaborative ticketing and artificial intelligence that delivers the best customer experience.
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