Freshdesk
Freshworks Inc.External reviews
3,515 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great mid budget help desk solution
What do you like best about the product?
Ease of use and low overall price make it a great product for me
What do you dislike about the product?
upper pricing tiers are quite expensive for multiple agents
What problems is the product solving and how is that benefiting you?
we run our helpdesk
Best Customer Support Software
What do you like best about the product?
We love Reports, Workflows and Agent Productivity. We also love the support from Freshdesk team - proactive health check or complaint. They always ensure we are making good use of the software.
What do you dislike about the product?
We dislike Proactive Outreach (Email). We wish to use this feature, but it does not meet our expectations
What problems is the product solving and how is that benefiting you?
Our customer incident management, request fulfillment, ticket prioritization, escalation/ violations, as well as reports
Great Help desk Product
What do you like best about the product?
The overall ease of use. Even if you have never used a Help Desk before you would still be able to navigate FreshDesk with ease. So many applications have such convoluted ways of getting from point A to point B. With FreshDesk the menu's are very well labelled and navigation is simple. It's not hard to find what you're looking for.
What do you dislike about the product?
I honestly don't have very many dislikes. But one enhancement I can think of is the ability to un-merge tickets. I've had cases where I merge a ticket only to find they're two separate issues that just appeared to be related and identical. From my digging around I found there is no way to split the tickets back out again.
What problems is the product solving and how is that benefiting you?
End user break fixes are outlr primary use for the product. General PC issues, application issues, etc. I find that having everything documented in one location makes it super easy to reference previous issues that are alike.
Review Freshdesk
What do you like best about the product?
intuitive layout, easy to use, support in Portuguese, competent team.
What do you dislike about the product?
In my opinion, there is nothing I don't like.
What problems is the product solving and how is that benefiting you?
Disorganization of the company, increased customer experience.
Recommendations to others considering the product:
It is a great product for those who want to have top-notch support and bring a positive experience to their customer.
Great system: changed out ways of working!
What do you like best about the product?
How easy it is to use and how we have adapted our whole way of working and workload management.
What do you dislike about the product?
Nothing much to add here, overall we're really happy with the service and experience
What problems is the product solving and how is that benefiting you?
We had a issues with managing workload from an inbox, this has solved those problems
Resolve Queries, Tickets Easily With Freshdesk
What do you like best about the product?
Simple user interface. Easy to create tickets and resolve tickets. Best customer support system which can be integrated with your software, store etc. Client onboarding process is easy and you can also integrate with your social media and it will give instant response to visitors, users. You can sort tickets by newest to oldest. You can easily filter open tickets, closed tickets which will save your time. You can manage your account from both desktop and mobile application. It helps to provide customers a better experience in the name of support. You can attach files to the tickets for better resolution to customers. You can create surveys for customers to rate about your support.
What do you dislike about the product?
Nothing such points to dislike. It has lots of features which make it perfect.
What problems is the product solving and how is that benefiting you?
I have used this software to resolve tickets created by customers. It also shows priority level of tickets through which it is possible to resolve high priority cases first. At Delhivery we check shipment queries, escalations , CPD Shipment delays and many more through this software and provide customers fast resolutions to improve our quality of business.
Recommendations to others considering the product:
I will recommend this software to businesses to provide customer support which will keep good impacts on customers. You can try 21 Days free trail to check features and then you can go for paid subscriptions.
Very good customer support software
What do you like best about the product?
I like the instant ticket creation and instant reply with the ticket number. This is a best software used for CRM solutions.
What do you dislike about the product?
There is no predefined SLA made mandatory. They need to make this as mandatory so that SLA is followed strictly.
What problems is the product solving and how is that benefiting you?
Customer resolution, ticket tracking , issue tracking etc.
FreshDesk is great for customer support.
What do you like best about the product?
The best that in FreshDesk is Scenario Automations. It helps me to quickly to the most common queries from customers and close the service ticket automatically.
What do you dislike about the product?
There is no option to adding new Canned Responses from the typing space. I should be able to add a new typed response to the new canned responses library if I think its a good response and I may need it later on. Currently, I have to switch to the Canned Response Window to create or add a new canned response.
I have used LiveChat and that feature to add a typed response quickly to the canned response library is amazing.
I have used LiveChat and that feature to add a typed response quickly to the canned response library is amazing.
What problems is the product solving and how is that benefiting you?
I am using Fresh Desk for responding to customer service inquiries via Email, Chat, Facebook, Twitter, etc.
Easy to use the intuitive
What do you like best about the product?
The ease of assigning tasks to a specific team and the automations
What do you dislike about the product?
Sometimes I have issues with logging in
What problems is the product solving and how is that benefiting you?
The ease of providing customer service, the support for attending to customers, and the connectivity that exists with social networks
Recommendations to others considering the product:
It is an easy and simple tool to handle. It has various functionalities.
it is very convinient
What do you like best about the product?
the interface with responses and the overall feature of verloop
What do you dislike about the product?
it lags sometimes creating the hassle to assist the customers
What problems is the product solving and how is that benefiting you?
I basically solve customer queries and verloop helps us in the same with best-canned responses
Recommendations to others considering the product:
Please sort out the lagging problem when in low connectivity
showing 561 - 570