Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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Great complement in the work
What do you like best about the product?
Fast overview by the supports and we can use a download page too
What do you dislike about the product?
a little bit confused option on te begin, maybe a little manual or instructions are nedded
What problems is the product solving and how is that benefiting you?
the supports, news and a olds
Review
What do you like best about the product?
Simplicity of accessing templates and sections
What do you dislike about the product?
Some limitations with respect to description of details
What problems is the product solving and how is that benefiting you?
Customers' issues, ticketing, etc
Easy intuitive interface and quick setup. Best in Integration
What do you like best about the product?
Data responses with easy UI clicks. Integrations are fantastic, and built-In custom apps make customizations for customers very easy when complex requirements get IN. Getting a new client onboarded is quick and learning the product is as easy since all options and modules are self-explanatory. Social media integation is the best and response to the comments/notifications are super fast. API for each piece of module and menu makes the data easily available when need to connect from an external application. Webhook functionality is fast and automating ticket workflows are easily configurable. Backend database is highly responsive and hence the application is fast compared to other products in the market. Omnichannel version of the product makes all under one roof of having Chat, Phone, Email, Social media integration and SSP in a single login. Billing is based on the package we buy and options from the basic is cheap and available with needed options to run the businesses.
What do you dislike about the product?
Auto logout option is not available which makes the page remain open at all times. Too many custom apps make the tool clumsy. Field service management needs improvement. Multiple integrations need to be built as an existing feature. Essential tool functional flow like having approvals need to be available as a default option. Trial period to have all features package as to explore more.
What problems is the product solving and how is that benefiting you?
Social media integrations to respond in quick time. Omnichannel feature of integrating Phone, Email and Bots solves dependencies with multiple products. Customized reporting with built-in canned reports are intuitive and easy to use. Chatbots configuration based on customizable workflows without coding enables admins to configure easily without having dependencies with the OEM on the configurations.
Recommendations to others considering the product:
Go for it if you need easy integration with your existing product and social media support with fast responsive UI. Cheap and variety of cost packages.
Fast, reliable and user friendly!
What do you like best about the product?
Freshdesk makes our daily task easier and more efficient. The fact that we can keep track of our reports and tickets efficiently make our job easier. We can also collaborate with our colleagues to work on the same email in order to resolve concerns in a timely manner.
What do you dislike about the product?
The only thing I think they can improve on is when the latency with adding the signature in our emails and sometimes it is doubling up. It would also be better if issues like unable to send emails on some tickets will be resolved. Although it rarely happens it would save a lot of time and effort if it is not happening. Other than that, what a superb system Freshdesk has.
What problems is the product solving and how is that benefiting you?
Timeliness of our specialists to reply and resolve the emails we receive from our clients with the use of reminders and warnings. Also, we can keep track all of our emails accordingly and can customize our buckets is we want it sorted by last updated or by date/time.
Recommendations to others considering the product:
You should definitely grab the opportunity and use Freshdesk as it will greatly impact the your business.
Working with Freshdesk - communication between customer support team and developers team
What do you like best about the product?
Grouping, filtering, drag &drop. Quickly attaching and prioritizing.
What do you dislike about the product?
I can't say. Don't have any bad experiences working with Freshdesk
What problems is the product solving and how is that benefiting you?
Problems raised by our customers and related to bugs in our system. CS team can quickly describe the issue and attach it to the related groups
Fresh-desk
What do you like best about the product?
i like to use it because it allows me to connect with many customers in one place. There are the different area to help and or assign the ticket to the correct person. i also enjoy the option to add notes that only the company can see without having to let the tenant or vendor know what is going on behind the screen. you can add a team member to assist you without confusing each other they can see everything that has happened even in real time.
What do you dislike about the product?
that if the ticket is not complete then it will hold up everything i also dislike there is not a reminder email for the tickets. You have to put so much information on the side before you can close a simple ticket also the fact the when you do close the ticket they reopen but the response if it is at the bottom it will stay there and not come up to the top. You should be able to flag the repsone if needed and it realert you that the ticket needs attention.
What problems is the product solving and how is that benefiting you?
The problems i usually solve with are invoice questions and verification questions. this platform makes that easy to get navigate through to see exactly what needs attention and also your teammates and can be added into the ticket unknowingly if needed.
FreshDesk: The Centralized System For Customer Support
What do you like best about the product?
What I absolutely like about FreshDesk is hos simple and easy it is to use. The control panel is fluid, and contains all the useful features for optimal customer support from ticketing management to priority levels.
What do you dislike about the product?
To be sincere, at this moment I have no real dislike for this amazing software. A recommendation would be to offer further social media integrations and CRM management integrations.
What problems is the product solving and how is that benefiting you?
With FreshDesk, at the company, we tried to manage an increase in customer support and support quality. Thanks to this amazing software, we managed to increase of customers' satisfaction rate and boosted our monthly revenues.
Recommendations to others considering the product:
I recommend to any business looking to automate and professionalize their customer support department.
Love FD! :)
What do you like best about the product?
Easy to use, email integration helps to speed up processes very much. App for iPhone allows you to receive all notifications you decide you need to know about. Without Excel exports (I can define based on every property) - I simply could not do my job efficiently.
What do you dislike about the product?
When filtering based on period - it would be nice to be able to select a date and not to "wheel" back to the date you need to start your range from.
What problems is the product solving and how is that benefiting you?
Everything! From support, to change request - up to smaller projects.
Recommendations to others considering the product:
I would gladly recommend!
User friendly
What do you like best about the product?
It's user friendly and it helps to seek the information at one place
What do you dislike about the product?
Nothing as such at the moment will keep you posted on this
What problems is the product solving and how is that benefiting you?
We create ticket and store information of customer all the doc's are in one place it's user friendly for email purpose as well
Recommendations to others considering the product:
Yes will surely recommend it's a user friendly software where you can collate all the data safely which is very helpful to review in one place like a templates
Excellent service management platform
What do you like best about the product?
Affordable, Integration, Scalability, No need of technical knowledge.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
We used this freshdesk to get tickets from our customers. So easy to integrate with the portals and mobile applications. Great ROI of over 40% in two years
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