Freshdesk
Freshworks Inc.External reviews
3,428 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk gives the perfect interface for support desks
What do you like best about the product?
Indeed, these isn't several (so few) cases like a web-based software that cause workers to collapse or blockade. Every day it works perfectly. It's good yet not too complex, so it's easy to be using. So Most staff can navigate through the scheme without using supporting documents. The actual appearances of the curriculum are extremely good with simple-to-use filters and help IT clients demonstrate the particular design needed for all sites. From their respective advantages, the cards image and panel view are selectable.
What do you dislike about the product?
As per the code, we can make it very useful to load pictures, in particular for fast and easy shipping, that don't need to be connected to the files so as to provide an enhanged support system core, including content available to check a company's service via email.
What problems is the product solving and how is that benefiting you?
It is not only used at departmental level in the entire organization. It is primarily used it as an empirical structural support for monitoring user requests. Any other features of the framework just have not been included, like knowledge bases or forums. It solves the issue of having a great tracking system, which can easily track user requirements and can delegate requests to clients or even other transformational leadership as a process. You can not only track requests and also add track notes to each application.
Recommendations to others considering the product:
It is ideal for organizations that should not be so complex and difficult to configure/manage for use! It will be able to run that service because this is a web-based Cloud solution, but it doesn't need a system manager to run the arrangement in the database.
Freshdesk - Better way to support customers online
What do you like best about the product?
Freshdesk is straightforward to use and offers many features that can be customized to meet the business requirements. The ability to add multiple collaborators to support large numbers of our customers online in less time is what I love the most about Freshdesk.
What do you dislike about the product?
While being on a minimal plan, some integral features are only available for the most premium plans. Furthermore, it does not have its inbuilt project management board.
What problems is the product solving and how is that benefiting you?
FreshDesk is a robust customer-supporting tool. We use it to support our customers online in a collaborative way, and this way, we can satisfy and retain them.
Freshdesk doing wonders
What do you like best about the product?
The fact that freshdesk turns customers' emails, sms and calls into tickets makes it easier for managers or take records on agents performance. Freshdesk is easy to man and understand, it's not a complicated site. One can also escalate issues on Freshdesk and you can set SLA (service level adherence) by yourself as a company, thanks to FD. It also has a knowledge base section whereby you can save your product information, thus the agent will not struggle while handling customers' queries.
What do you dislike about the product?
Their price should be lowered, it's quite expensive even though they have a free trial when you first join.
What problems is the product solving and how is that benefiting you?
Handling customers' calls and Freshdesk has played a major role in keeping records and call logs.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Escalating complicated issues via Freshdesk to be handled by the relevant team in the company that am working for.
Recommendations to others considering the product:
Freshdesk is an amazing platform for an organization especially in Customer service department. It really plays a major role.
Mange various tickets
What do you like best about the product?
Freshdesk is all in all in handling my various online stores and offers me great services for building the strong client relations and to manage the sales and purchasing circle. This is an Omni channel too l and it is associated with so many other application that are opening new ways for me to better communicate with my customers over their queries and opening new ways, about how can I give my clients the real time sales experience.
What do you dislike about the product?
This tool is very amazing about ticket handling but overall when I look upon it as a customer engagement tool. It lacks many features that include the collaboration with other social platforms and this is a major issue as I have to switch to other softwares for responding to my customers’ from my other channels.
What problems is the product solving and how is that benefiting you?
It has proved to be a useful platform for our organization. This tool handles the customers inquires so well that I never could imagine to shift to any other tool, FreshDesk handle the tickets so well and offers good team collaborations as well, so that we can give our customers the quality services.
Recommendations to others considering the product:
This tool is suggested for better handling the large audience and to interact with the stake holders. This software keeps the record of the conversations with the clients that will help you in future for good business understanding.
Nice suite for Customer support
What do you like best about the product?
The simplicity of the suite and how they are linked together. Easy to use and configure.
What do you dislike about the product?
They do not have efficient spam filters so, sometimes, many tickets are created from spam emails. However, you may apply filters to fix this.
What problems is the product solving and how is that benefiting you?
ticketing system for business
Stable, complete suite of softwares
What do you like best about the product?
The software suite has a complete package from live chat, complaints management, internal communication, metrics and review system. The system is also very stable.
What do you dislike about the product?
Calling function could be integrated as well.
What problems is the product solving and how is that benefiting you?
Customer service and internal communication.
Easy way to assist customers
What do you like best about the product?
This application we use to use in Goibibi customer support. The application was quite easy and it has lots of options which really help us in real time
What do you dislike about the product?
There was some lag Issues that time and this application need a good quality of broadband speeds.
What problems is the product solving and how is that benefiting you?
We use this tool to help the customer with there real time issue over call and chat support with this fresh chat tool.
Recommendations to others considering the product:
Yes this tool can be addopt by any other organisation as this application is easy to use and there are a feedback team who always try to takes feedback to improve there tools. Real-time it is very smooth and easy to use tool.
A few of the best tools I use to create a portfolio
What do you like best about the product?
There are actually not many (very few) cases as a web-based program which really cause employees to collapse or block. It works fine every day generally. It works well and is not too complicated, but it is convenient to just use. Most IT personnel can navigate the scheme without contacting the supporting documents about how it can be used. With easy-to-use filters the actual look of the curriculum is extremely good and helps IT customers to show the specific design that is required for all pages. The card view and table view can be selected from their respective advantages.
What do you dislike about the product?
According to the software we can critically highlight that would be extremely useful to allow loading images, especially for quicker and easier shipping, that are not necessary attached to the files, in order to provide a reinforced system support center including the availability of content to check the service offered by a company through email
What problems is the product solving and how is that benefiting you?
It is not used throughout the organization at departmental level only. It is used mainly to monitor user requests as an analytical support structure. Some other system functionalities, such as Knowledge Bases or Forums, have not really been used. It addresses the problem with the business of providing a fantastic tracking system that can easily track any user requirements and allows users or other organizational teams to assign requests. Not only can you track requests here, and that you can often add as well as track note to each request.
Recommendations to others considering the product:
It's suitable for companies that shouldn't be too variable and harder to configure/manage for successful practical and is convenient to use! It would have the opportunity of being operated by the provider because it is a Web-based Cloud solution, so that no systems manager is needed to run and manage this scheme on the database.
A Genie in Support
What do you like best about the product?
The tool layout and also analytics view of the tickets
What do you dislike about the product?
Survey links are not customized to be sent as per requirement
What problems is the product solving and how is that benefiting you?
Resolving customer issues through tickets and helping them to sort out things
Recommendations to others considering the product:
A great tool if you are looking for tickets based services
Makes Client Interaction Amazingly easy
What do you like best about the product?
All the taskbar bar features that make life so so easy for every person having a client interaction.
What do you dislike about the product?
The product is vast. May be there can be instant help pop ups according to the page we are on.
What problems is the product solving and how is that benefiting you?
Freshdesk is used by us to resolve all customer concerns/ issues regarding our platform / product and the tickets and queue management is exactly what we were looking for.
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