Freshdesk
Freshworks Inc.External reviews
3,515 reviews
from
and
External reviews are not included in the AWS star rating for the product.
very helpful in creating internal escalations as well as reply to customers on email.
What do you like best about the product?
We can reply to customers on email as soon as we get an update
What do you dislike about the product?
Nothing to dislike it is good so far and I love it
What problems is the product solving and how is that benefiting you?
Answering customers questions via email.
Best platform for customer service
What do you like best about the product?
All social messaging apps can be integrated into single platform.
What do you dislike about the product?
The User Interface isn't much friendly. I believe a lot can be improved in terms of User Interface.
What problems is the product solving and how is that benefiting you?
Able to communicate our customers and resolve their queries at much faster pace.
A sensational and outstanding Help Desk solution.
What do you like best about the product?
This tool makes it easier to offer support to all customers/clients visiting our websites.Its easy to engage with our customers more effectively using this tool.Enahnce ease of live chatting with our customers.
What do you dislike about the product?
I have nothing to complain because this tool suits best all our needs.
What problems is the product solving and how is that benefiting you?
Customers support service is best with Freshdesk.Offers effective self-service to our customers.
Recommendations to others considering the product:
I highly recommend this tool as it provides amazing customers service.
From the Freshdesk panel it is possible to cover all our operations
What do you like best about the product?
From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk can be imported.
What do you dislike about the product?
The help center that Freshdesk allows us to configure to receive our customers does not offer so many tools when we need to automate the knowledge bases that are added. There are very few report templates.
What problems is the product solving and how is that benefiting you?
We believe that Freshdesk is an excellent choice when working with customer billing processes (when sending payments and having to confirm them, mostly), and for working with any kind of container to store ticket data.
Recommendations to others considering the product:
We recommend Freshdesk because we know that collecting the information from each support ticket that is managed in some report file is easier than with any other platform. Freshdesk is the best way to prioritize customer support.
World Class Customer Support Tool
What do you like best about the product?
Am able to easily and quickly manage all customer support avenues in one place.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
The ticketing feature is super awesome as the customer service team is able to attend to clients requests promptly and respond to the tickets in order of urgency.
I was also able to set an autoresponder to assure clients that we are looking into their issues to have them resolved as soon as possible.
What do you dislike about the product?
I have nothing to dislike about the application as it always served me well.
What problems is the product solving and how is that benefiting you?
We needed a uniform support platform where all our customer service agents would serve all clients collaboratively.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
We also needed the customer support team to be in sync and ensure the whole team is up to date on what was going on and Freshdesk was able to help us achieve this.
Recommendations to others considering the product:
Freshdesk is a great customer support application that I would highly recommend.
Freshdesk delivers the best of help desk experiences
What do you like best about the product?
Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers and call you directly from chats.
What do you dislike about the product?
The Freshdesk infrastructure seems to be complex enough that controlling the level of collaboration when there are several people working on a single case is a difficult task. It is advisable to delegate attendance calls by employee or department.
What problems is the product solving and how is that benefiting you?
Technical assistance is one of the most important factors to work on to keep customers satisfied once they have purchased our product or service, and Freshdesk serves to deliver the most complete experience possible in terms of quality of communication.
Recommendations to others considering the product:
Freshdesk is recommended before any other online support management software, primarily for the ability to communicate quickly and in an organized manner with customers through any of the attached channels.
Really useful helpdesk system
What do you like best about the product?
Freshdesk is really easy to set up and use. It allows to keep track of all customer's requests and easily manage them. It has a lot of powerful instruments to help streamline the work of the helpdesk team. It also comes with a mobile app.
What do you dislike about the product?
Probably at the beginning some features are not immediately clear but once you get used to it, it becomes easier to utilize. Anyway, this happens with most new softwares.
What problems is the product solving and how is that benefiting you?
We use Freshdesk mainly for customer care, but we noticed that it can be a powerful instrument to keep track of important conversations inside the various departments of our company and also with our suppliers.
Freshdesk is a great choice for creating your support portal
What do you like best about the product?
I really like the fact that I get support ticket notifications on my mobile devices and my watch. It makes me look like a rock star when I respond to a support ticket within a few minutes of receiving the alert.
What do you dislike about the product?
I would like to have the ability to quickly duplicate a support article (clone and article, complete with tags).
What problems is the product solving and how is that benefiting you?
My customers need a knowledge base of articles to draw from to solve problems on their own, and I have built out my article collection to cover most of the issues that our customers will encounter.
Freshdesk
What do you like best about the product?
I like that I am able to send emails to anyone and assign them to the appropriate owner and location
What do you dislike about the product?
I dislike that there is no filter/tag for spam messages.
What problems is the product solving and how is that benefiting you?
We have solved problems that patrons have in a timely fashion.
excellent customer service and problem solving software in a short time.
What do you like best about the product?
serving customers is as fresh as its name.
What do you dislike about the product?
most of the customers are uneducated, people who never studied but surprisingly have money, anyway freshdesk is too deep for that kind of person, it would be better if it was even easier, at least the customer part.
What problems is the product solving and how is that benefiting you?
I have been able to talk to clients who have culture and education in their veins and all thanks to the filters I can set up, this way I don't have to talk to other types of clients, only to the best and most intelligent ones.
Recommendations to others considering the product:
For better performance and problem solving this tool is among the best to do so.
showing 581 - 590