Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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Great, easy to use software
What do you like best about the product?
Freshdesk is simple but has a lot of additional controls if you dig deeper. It's easy to understand and does a great job helping us stay organized and on top of customer support tickets.
What do you dislike about the product?
Not much. There are a few things that I would customize differently, like how timelines are automated, reminders, etc. But overall it does a great job.
What problems is the product solving and how is that benefiting you?
It helps us organize and respond to support requests. We also use it to manage an initial phase of our own internal feature development / requests (kind of like a suggestion box). It has sped up our response time and enabled us to analyze our actual performance.
Freshdesk Review
What do you like best about the product?
FreshDesk is a fantastic software which I and my organization use as a platform for ticketing. It is indeed easy for using, and lets us keep together as a team. Both we and our clients enjoy the process.
What do you dislike about the product?
The chat function isn't really built into the very same system and is slower when used for intensive work
What problems is the product solving and how is that benefiting you?
This gave us the opportunity directly from our website to let our users seek support.
Recommendations to others considering the product:
Perfect platform for customer communication. Highly recommended
The solution for the support scenario through tickets.
What do you like best about the product?
It is a great tool that allows you to monitor the workflow of each of the members that a particular company has, even if they are large business establishments, with a fairly extensive staff, I love this software because it can communicate with these individuals belonging to an organization, for an exclusive service, above all to guarantee service satisfaction, for a better flow in productivity, highlighting that you can add varieties of recipients to receive tickets sensationally without problems.
What do you dislike about the product?
We can critically highlight according to the operation of this software, which would be of great proportion, allowing to load images that are not necessarily attached files, above all for a faster and easier shipment, when we address the terminology to offer a strengthened system help center, including an availability to view content through emails to verify the service that a company offers in its entirety.
What problems is the product solving and how is that benefiting you?
Each department that we have internally in the company, uses Freshdesk, we use it mainly to allow customers to create different tickets of their choice, since this way we can assign them and move them between the business facilities that we acquire at our disposal, mostly to make it easier in its entirety, since this way we have control to communicate with each one of the users, and internally within each formulation created by these individuals external to the company, which aims at the products that we elaborate for them.
Recommendations to others considering the product:
The perfect scenario in support issues, to communicate with more than one client within the same ticket, is with FreshDesk, since several of your users coming to its platform, can receive the same answer and at the same time transmit their comments directly, including that you can view these closed and resolved formulations for future reference, not excluding that it has indicated dates to complete the tasks, most of all to ensure that absolutely nothing is overlooked.
help desk
What do you like best about the product?
We like the fast response time and the review system. This is an easy way to help employees with help. it has been an easy transition to the system vs. our old system and help desk software.
What do you dislike about the product?
the lag of time in between convo time. we have seen a decline with people wanting help because it does take a few mins to get the question answered.
What problems is the product solving and how is that benefiting you?
WE solve all technology question for our employees. when there is an issue with computers, ipads, and other desk tops.
Recommendations to others considering the product:
I think this is for a fast pace company. this will help with your empliyees.
A quick method to start tracking tickets for the service
What do you like best about the product?
We appreciate this that you could always coordinate a huge amount of requests for assistance, assign everything, but conduct them on addressing them without thinking about losing anyone. We do enjoy the simplicity of building and contributing to existing knowledge. Which brings our clients up-to - date with the new trends. We do like the service FreshDesk is providing. When we have a query, they respond promptly and correctly. FreshDesk also provides numerous information sessions which help students learn when to use the software.
What do you dislike about the product?
The compact Fresh Desk program is all about useless. This might be nice that there have been increasingly complicated undertakings / updates as both a component of the ticket contains, but, it wasn't so much as either an item that a vast proportion of citizens are searching for, so thus we have process to find across those limits.
What problems is the product solving and how is that benefiting you?
Overall, the app is a fantastic help for customer service because we already had enough customers to handle this network and made it easier to migrate, providing knowledge to every user. It's combined with other network of online chatting so this functionality is really beneficial. The research has become simple for us now because we can test the findings of some person. It has benefited us a lot with leads to pop up.
Recommendations to others considering the product:
Yet it's the second help app They've seen, I suggest it because it provides full functionality for the services and its simplicity in coping with customer care. I think it's the perfect way to stop having an email account to address issues for your customers, prevent spam and missed addresses.
Freshdesk is a help desk platform
What do you like best about the product?
We've cherished Freshdesk, Our customers like it as well. It's cool that there's additionally a Knowledgebase highlight worked in to help keep away from ticket creation for basic issues. Their help has demonstrated supportive when we've required them, the stage is highlighted rich, and consequently, the valuing is amazingly serious.
What do you dislike about the product?
The portable application for Fresh Desk is just about futile. I even presently can't seem to search out the best approach to discover the tickets that are appointed to me. it may be pleasant if there have been progressively complex undertakings/updates as a piece of the ticket includes however that is not so much as an element a large portion of the individuals look for, and that we have approaches to figure around those confinements.
What problems is the product solving and how is that benefiting you?
Freshdesk is the thing that my organization uses to talk with customers. It's entirely useful having the entirety of the correspondences in a single area. the direct to utilize and superb tagging framework works extraordinary online as well as capacities okay for our customers in the event that they just ever submit and answer tickets by means of their email.
Recommendations to others considering the product:
I think the highlights they give are splendid. Everything works easily, doesn't burn through some time, Customer support is frequently reached without any problem. With Freshdesk I can keep consistent correspondence with customers who include occurrences inside the distinctive programming of our association.
Great for client communication
What do you like best about the product?
It would let me edit properties of a certain email/ticket if i have made a typo
What do you dislike about the product?
the search tool is a little tricky, does not always get me what i want
What problems is the product solving and how is that benefiting you?
all the client communication, from management to queries, it works great there
Ticketing system
What do you like best about the product?
The simplicity and the design. The solutions page is great for building a knowledge base.
What do you dislike about the product?
The reports could be better and unfortunately we have to pay for premium reports.
What problems is the product solving and how is that benefiting you?
With Freshdesk we can run an efficient ticketing system that is perfect for our customers happiness.
The amazing customer relationship platform
What do you like best about the product?
It is intergrated with social media accounts like twitter and facebook, so you can easily manage all these at one place and it provides very easy setup. You can learn from its provided tutorials if you have any problem using it. Its ticketing automation feature provide you better management of your business workflows because you can create tickets in different ways. It also provides third party integration with other tools like mailchimp, skype, dropbox etc so you can use their platform as well to use it in better way.
What do you dislike about the product?
They must integrate with other social media trending applications as well like instagram or others. A refresh to client side portal is needed as it becomes clunky. There must be upload images option required rather than attach files. In this app assigning email to team members is remain hidden in inbox which causes duplicate works.
What problems is the product solving and how is that benefiting you?
The platform is overall a great support for customer support as we had enough number of clients to manage now this platform made easy to transfer, add information to any client. It is integrated with other online chats system so this feature is quite helpful. The analysis became easy for us now any time we can check any individual's result. This helped us a lot for upcoming leads.
Very useful, must invest time to know features
What do you like best about the product?
Ease to configure new fields and new menus
What do you dislike about the product?
All the time required to understand what the tool can do for you. Cannot customize dashboards
What problems is the product solving and how is that benefiting you?
We use fresh desk as ticketing tool for customer support, questions and technical support.
Excellent to track interactions and history and SLA
Excellent to track interactions and history and SLA
Recommendations to others considering the product:
After having the users training get the admin training to understand the configuration and possibilities of the tool
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