Freshdesk
Freshworks Inc.External reviews
3,428 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effective
What do you like best about the product?
It's fast and effective with assisting in work management
What do you dislike about the product?
Nothing I love it it's easy and affordable
What problems is the product solving and how is that benefiting you?
Its creates a smoother time management flow
Recommendations to others considering the product:
It's first managers more time couch instead of micro managing
cloud-based customer support software
What do you like best about the product?
A great platform with a comprehensive set of tools.
Great features to help business to reach customers easy and affordable.
No need to change any touch points.
easy to setup.
Great features to help business to reach customers easy and affordable.
No need to change any touch points.
easy to setup.
What do you dislike about the product?
The price of min $63 is a bit expensive for small companies.
What problems is the product solving and how is that benefiting you?
communicate easy with clients and very easy to setup.
Ability to turn emails into tickets.
Ability to turn emails into tickets.
Recommendations to others considering the product:
Great platform to communicate with customers.
very easy to setup and most important is the ability to turn each email received into tickets.
very easy to setup and most important is the ability to turn each email received into tickets.
Integrated Ticketing System
What do you like best about the product?
It's easy to manage my tickets, especially with many time saving automation options.
What do you dislike about the product?
Some things are a bit clunky, like editing a user's contact information.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to communicate, organize, and track the many tasks we have across our many clients.
Recommendations to others considering the product:
Give it a try with a free trial.
Great For Creating a Competitive Support Team
What do you like best about the product?
Like the title says, I really like the ability you have to "game" E-Mail support. Our office has competitions to see who answers the most emails and who is the most consistent. Ever since using the gaming feature we have significantly increased productivity.
What do you dislike about the product?
I dislike how after I close a ticket (finish answering a question), the ticket is extremely hard to find again if you realize you made a mistake. There is not a "sent" section which makes things difficult. I also wish there was a way that only certain administrators had the authorization to assign emails/tickets to different people on the team. It gets a little frustrating when other people start assigning you to E-mails that they could answer just fine.
What problems is the product solving and how is that benefiting you?
We are able to stay on top of our E-Mails and not fall behind. In the the past, the team would let certain E-Mails fall through the cracks. When we miss E-Mails we are affecting the business negatively. The gaming/competitive features were unexpected and added an extra dimension to our IT support team.
Recommendations to others considering the product:
The gaming feature adds another dimension to competitive IT teams. It creates a culture of inclusion and transparency.
With freshdesk you can keep on touch with your clients
What do you like best about the product?
I like having a ticket system. Before using Freshdesk the communication with clients was super messy and we lost a lot of information within mails, calls and such, Now, using Freshdesk everything is in the ticket. I personally LOVE having the possibility of adding private notes to other teams of my company, to help solving the issues
What do you dislike about the product?
The dispatchr configuration is not so intuitive. You need time to learn how to use it and sometimes, even when you know how to configure it, you can get a little bit lost. But that's the only downside I find in Freshdesk
What problems is the product solving and how is that benefiting you?
We started solving faster the issues and now the comunication with clients is more transparent. No one can specualte now, neither us or the client: every information given or needed is in the ticket. Also, when a new collegue starts working in the company is easier to give him / her context of the clients, by making them watchers of some crucial tickets.
Recommendations to others considering the product:
If the comunications with your clients is getting messier as the company and the responsabilities are growing, maybe it's time to start using a ticket platform. Freshdesk is a very good one!
Good features, but limited with increasing costs
What do you like best about the product?
Everything can be integrated in to one platform for use by the business
What do you dislike about the product?
Licence costs limit the usage heavily...
What problems is the product solving and how is that benefiting you?
Customer emails and social media. Benefits are these items can be worked on one location
A great portal for prioritization of day to day activities
What do you like best about the product?
An extremely powerful customer support tool. It allows us as a company to track and prioritize trouble tickets and other tasks while maximizing our efficiency. Increases productivity and dramatically impacts the user experience.
What do you dislike about the product?
It did not offer the CRM tools I needed for the rest of my business. If I wanted to integrate those tools through Freshsales, I would be paying a hefty price.
What problems is the product solving and how is that benefiting you?
I used Freshdesk for time tracking services. I also used it as a portal for my clients. FreshDesk is customizable, has multiple ticket options to choose from and is ridiculously easy to configure and use. It's perfect for a small to medium-sized business. We were shopping around for a helpdesk replacement and this was on the list. I'm overall satisfied with the experience.
Recommendations to others considering the product:
Customizable White-labeled Quick to deploy App integrated, works with Bomgar and google drive Easy to use Great reporting. Good product so far, we have been live with it a month or so and no complaints yet.
Freshdesk makes it easy to provide quick support for our many clients and agents.
What do you like best about the product?
Freshdesk makes it easy to answer incoming support questions, triage issues based on their topic or significance, and offers easy to use templates for our support staff. In addition, Freshdesk has allowed us the ability to create an online solutions database for all of our clients/agents to access for quick and independent resolutions.
What do you dislike about the product?
The one downside to Freshdesk is the lack of comprehensive reporting options.
What problems is the product solving and how is that benefiting you?
With Freshdesk we are able to quickly resolve a variety of issues that come in from our clients/agents creating an environment of trust. In addition with the online solutions database, our clients/agents are able to address their needs independently and outside of normal business hours.
Recommendations to others considering the product:
Take your time with implementation and organizing your responses to create a smooth transition and ease of use.
Easy to use Helpdesk
What do you like best about the product?
The Faculty love the ease of submitting issues. The 'Log on with Google' makes things easy.
What do you dislike about the product?
There were feature we didn't need, but had to purchase because their features are bundled together.
What problems is the product solving and how is that benefiting you?
General day to day issues with the District's technology. More Faculty use the helpdesk because of it's ease.
Recommendations to others considering the product:
Freshdesk is definitely worth giving a shot.
"Freshdesk gives a highly effective support to your firm."
What do you like best about the product?
Among its major rewards may be the outstanding circulation of interaction, because of this resource we will sustain speak to properly and productively with our buyers, given that just before the procedure was only by means of email what often induced it never to be successful, that is certainly, the e-mails have been not going through on the time or ended up not despatched efficiently and also other inconveniences that created the interaction not as productive as ahead of.
What do you dislike about the product?
For my part, it appears to me which the device is considerably intricate once you commence employing it, which triggers a hold off if you prepare a personnel in order that you can utilize it within your operate pursuits, and we all know that point is undoubtedly a factor critical for virtually any group, by which corporations are looking for obtaining successful and productive equipment when applying them.
What problems is the product solving and how is that benefiting you?
We use Freshdesk in various departments in the group like a signifies of interaction, which makes it possible for us to fulfill the demands of our consumers, that is certainly, by way of this resource we constantly communicate together with the shopper to reply for their worries or uncertainties they existing about our items or strategies, we hold communicated by email, social networking sites, phone or chat. And so to reply to the requests immediately. Not simply can we utilize the resource to speak to consumers but we also utilize it with staff customers in the very same firm to offer our standpoint in the initiatives which they desire to execute.
Recommendations to others considering the product:
It truly is a device with suited capabilities for every type of organizations
showing 641 - 650