Freshdesk
Freshworks Inc.External reviews
3,428 reviews
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External reviews are not included in the AWS star rating for the product.
software for our company.
What do you like best about the product?
Freshdesk allows your customers to create their own table request tickets, track their progress, add notes and comments on the method, and choose once to mark each price ticket as Completed. Once you have identified solutions to the most common problems, you publish self-service procedures for the simplest ones they manage themselves, thus freeing you from an excess of remote or on-site support. Use the built-in price timers and you will know how to capture information for the slowdown and request system. And you will build your user community with an inherent user forum and links to your social media accounts.
What do you dislike about the product?
I have had trouble obtaining the reports I would like to get from this software package. I have worked with terribly appropriate agents, but the software package is not configured to produce the reports I want or to create custom reports for what I am trying to find. I am trying to schedule a daily report on agent performance, indicating the percentage of unresolved ticket fares assigned to them at the time of report generation (and not the number assigned to them during the report period), as well as the aging of reports in their queue (how long the oldest ticket has been open). We tend to add software package development and we cannot close several of our tickets until the development work is completed, which sometimes takes months. Having this measure is essential for our team to be ready to analyze resourcing and performance.
What problems is the product solving and how is that benefiting you?
We have successfully strengthened our relationships with our clients by providing them with the most effective care as well as the products they request from Freshdeck, as it may be a work table that perfectly matches the work pace of large companies and their client portfolios. We have jointly established an oversized information database of our clients, by jointly including the United States among the most important companies in my country.
Recommendations to others considering the product:
I recommend Freshdesk, which is one of the most effective tools in the United States for providing our buyers with the best quality of services they support for the consumer. Improve customer support with the help of Freshdesk.
Positive review for Fresh Desk
What do you like best about the product?
I like how easy the software is to use, i hardly ever have issues and when a new page rolls out it is easy to see the new changes and why they made them. It is also very customizable.
What do you dislike about the product?
I dont like on some tickets you can leave them open/pending not due to not being able to resolve them and that effects the teams resolving rate.
What problems is the product solving and how is that benefiting you?
it to work together on a team to solve an issue. can easy access old tickets. easy to keep multiple tickets that are about the same thing in one place
Effective tool
What do you like best about the product?
It is very easy to integrate, the dashboard provides important utilities such as average response time, resolved tickets, and more. The price is quite affordable for everything it offers. We can assign tickets automatically to groups or individuals. The configuration is easy and works perfectly to create different work groups.
What do you dislike about the product?
The chat functionality is not entirely good. It needs to support more social platforms like LinkedIn and others. The interface could be better organized and more visually familiar. Otherwise, perfect.
What problems is the product solving and how is that benefiting you?
Ticket management, increase in organization in different areas.
Recommendations to others considering the product:
Good market option, I recommend giving it a chance.
Freshdesk by Freshworks review
What do you like best about the product?
User friendly, highly adaptable and customizable, huge amount of applications
What do you dislike about the product?
Maybe not fit for a huge corporation. Could be more professional.
What problems is the product solving and how is that benefiting you?
Using it as a workflow manager for execution of quality documentation
Freshdesk Review
What do you like best about the product?
Simple, fast and clean
Tickets can be created on behalf of the costumer
Very user friendly
Tickets can be created on behalf of the costumer
Very user friendly
What do you dislike about the product?
There are no issues so far with it. very good application
What problems is the product solving and how is that benefiting you?
Customer self services
Recommendations to others considering the product:
N/A
Excellent workflow manager
What do you like best about the product?
It's a pretty clean interface and it has the functionality you need without too much of a fight. I was skeptical about needing multiple programs versus email but it's winning me over. Being able to open and close tickets easily and reassign them as needed is really nice.
What do you dislike about the product?
There isn't a whole lot I dislike. I think it would be nice to manage when tickets are "due" rather than what it decides but honestly, that probably exists, I just haven't looked for it because it's not a big problem.
What problems is the product solving and how is that benefiting you?
Freshdesk makes communicating with clients a breeze. No more inboxes overloaded with emails from clients that may not be relevant to you. You can transfer to different departments and reference back to closed tickets. It's been overall pretty seamless using Freshdesk. I haven't used software to communicate with clients in this way and it wasn't hard to learn. It's convenient and simple to use.
Recommendations to others considering the product:
Overall, Freshdesk is a no-brainer to use with any business to keep in communication with clients and vise-Versa. Clean, fast, easy and functional. I love Freshdesk.
Customer Experience Specialist
What do you like best about the product?
Freshdesk is great for organizing my conversations and letting me customize conversations into the appropriate status.
What do you dislike about the product?
I dislike that in Freshdesk that it can sometimes set conversations to closed without being ready and lead to lower QA scores, complicating the true effectiveness of what we're trying to measure
What problems is the product solving and how is that benefiting you?
Freshdesk is a great option for organizing conversations and serves as a high quality dashboard to keep me on track for the status of all communications.
An Intelligent Support
What do you like best about the product?
The automation provided by the software and its help desk algorithm is possibly the best one.
What do you dislike about the product?
There is no such drawback of the Product as I could suggest.
What problems is the product solving and how is that benefiting you?
The Complete help desk solution and preferable data storage support has enhanced the business rate.
Recommendations to others considering the product:
The Software is User Friendly and provides a feasible cloud storage, one should opt for this one
Another happy client with Freshdesk
What do you like best about the product?
We've choosen Freshdesk for its huge amount of functions, beginning by the smallest plan until the plan we use "Garden". The fresh and clean UI is an advantage compared to other ticketsystems too.
We had a great account manager called Aathyandra Sivaraj which gave us really (!) quick an answer according to our questions. It was a delight to work with him.
We had a great account manager called Aathyandra Sivaraj which gave us really (!) quick an answer according to our questions. It was a delight to work with him.
What do you dislike about the product?
Missing core functions for well known tools as Jira / Trello as example and the pricing. As a small agency we have limited ressources for software licences which we have to pay for each agent. But the price is it worth.
What problems is the product solving and how is that benefiting you?
With Freshdesk we are able to filter all requests, assign them to a group of agents and with tags it's possible to handle requests with an automation rule. That was not / not so easy possible with Outlook.
Freshdesk, a great software.
What do you like best about the product?
Learning the product was very simple for the agents also which is a colossal favorable position. This is in part due to their help group as we have consistently had the option to contact at that point and pose any sort of inquiries with respect to their product. The CS Team is constantly useful and really proficient. They didn't counterfeiter us even after we began utilizing their product (which occurs with numerous organizations). Ticket dealing with is extremely proficient and the specialist entry has a pleasant plan from a functional perspective too. We like canned reactions. A decent component is to include bolster page article joins/substance to answer messages simply like canned reactions. Another tremendous preferred position is the information base/bolster page which is exceptionally adaptable. When all is said in done we like ticket robotization controls also and it understood a portion of our extraordinary solicitations.
What do you dislike about the product?
My lone genuine issue had to do with Notification Alert Sounds. I needed an approach to utilize diverse new ticket ready sounds relying on with the customer, need or appointed to me status so I could leave my workstation and do other work in the PC lab yet get a boisterous sound caution for basic new assistance work area tickets. A brief reaction from the Freshdesk bolster group let me realize that none of the real programs bolster custom notice sounds in their API's, so there is no real way to actualize this as of now.
What problems is the product solving and how is that benefiting you?
FreshDesk is an incredible ticketing framework. We use FreshDesk to help every one of the schools in our school locale. Combination with Google (SSO, profile information, and so on) works magnificently. Learning base Articles are extraordinary. In the event that we needed to do it once more, we would pick FreshDesk once more. Our clients love FreshDesk, they regularly remark that it is so natural to put a ticket. Freshdesk enables us to set aside money and time.
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