Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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FreshDesk, the perfect system
What do you like best about the product?
Its search and classification. it has an easier interface
What do you dislike about the product?
i am not sure about the dislikes in freshdesk
What problems is the product solving and how is that benefiting you?
It has a good search and tickets optimization.
A good Customer facing Support Desk
What do you like best about the product?
SaaS based application, easy to configure, automate and orchestrate
What do you dislike about the product?
However some configuration are not customizable and reporting needs to improved
What problems is the product solving and how is that benefiting you?
Better understanding of customer issues and Customer Self Services stand-out. This also helps to tidy the entire support space, generate common FAQ
Good Value for Money
What do you like best about the product?
Freshdesk offers a clean and user-friendly interface, making it easy for agents to manage tickets efficiently.
What do you dislike about the product?
Customer support is slow and inconsistent at times
What problems is the product solving and how is that benefiting you?
Freshdesk helps us centralize and manage customer support inquiries across multiple channels in one place. It improves team collaboration, ensures accountability through ticket tracking, and reduces response times with automation and SLA management. This leads to better customer satisfaction and more efficient internal workflows.
Freashworks has been extremely instrumental in increasing agent level productivity.
What do you like best about the product?
Freshworks helped us to perform customer support via emails, calls, and chats on a single platform with automation capabilities.
What do you dislike about the product?
AI can be better to provide a better approach to new users.
What problems is the product solving and how is that benefiting you?
It has helped our agents to interract with customer via emails, calls, and chats all in 1 platform.
Freshdesk is a cost effective solution
What do you like best about the product?
Freshdesk is easy to implement, allows for streamlined inegration and is userfriendly.
What do you dislike about the product?
The SLA's can not be admended to suit the business.
What problems is the product solving and how is that benefiting you?
Allows for effective communication across the business.
Easy to use and high support
What do you like best about the product?
Highly supported team with most efficient ticketing system that can support your organization and give more satisfaction to your customer
What do you dislike about the product?
Nothing really bothering me, all features are fascinating
What problems is the product solving and how is that benefiting you?
Communication and ticketing
Structure equal effeciency
What do you like best about the product?
Easy, customizable and fun to work with!
What do you dislike about the product?
Nothing for now! I have been working with Freshdesk for about a year
What problems is the product solving and how is that benefiting you?
First, it allows me to better prioritize incoming requests from my internal clients — our floor employees. It also helps manage their expectations more effectively by providing visibility into the status of their requests. But most importantly, Freshdesk creates a real sense of control and ownership over the process, both for me and for the team. Our players feel heard, supported, and reassured that their needs are being taken care of.
A quick easy platform to work through, better customer tracking.
What do you like best about the product?
The canned response feature makes for faster response times.
What do you dislike about the product?
The tag features can slow down how things are saved.
What problems is the product solving and how is that benefiting you?
Customer live chats and emails.
Great Value for an affordable price
What do you like best about the product?
Freddy AI, the reporting tools, ticket automation, and the overall UI and customization of it. It was very easy to set up, and integrated well with Intune and AD. Their customer support is easy to deal with as well. We use this software all day every day in our company.
What do you dislike about the product?
If I had to choose something, some of the default ticket fields are something we do not use, so more customization with that
What problems is the product solving and how is that benefiting you?
We currently have no issues at this time
Great UI & UX
What do you like best about the product?
Data analysis & SLA & C-sat showing in the dashboard
What do you dislike about the product?
there is nothing as such, everything seems to be ok to use
What problems is the product solving and how is that benefiting you?
agents are able to respond queries based on the Knowledge base & templetes
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