Freshdesk
Freshworks Inc.External reviews
3,513 reviews
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Best CRM for support
What do you like best about the product?
Ease of assignments, views, tracking live tickets, automations and analytics.
What do you dislike about the product?
Data takes some time to update on analytics
What problems is the product solving and how is that benefiting you?
high volume management and automations
Frehdesk experience
What do you like best about the product?
This CRM tool is very user friendly and easy to use. keeps the data in very structured manner. implementation is ease which is really helpful. it provide proper access to support the customer . We user on daily basis because other software integration is easy with Freshdesk.
What do you dislike about the product?
Sometimes we need to get the older data which gets removed from portal and we have to get it from cloud.
What problems is the product solving and how is that benefiting you?
We had very unstructured way to manage the customers query and data now it is very easy to maintain the customers data on day to basis.
it really made our work life easy we can easily search out tickets and merchant details easily.
What do you like best about the product?
We can easily find out ticket in this...
What do you dislike about the product?
i dont find anything bad in this as it made our work life easy.
What problems is the product solving and how is that benefiting you?
it solves to find ticket properly and also can communicate with team easily with the help of ticket.
A cheaper alternative
What do you like best about the product?
Intergration from Zendesk was easy took around a month overall but was painless. We used tools to migrate our customer service emails.
What do you dislike about the product?
It does have leff features compared to Zendesk but they can be added via the app store built in.
What problems is the product solving and how is that benefiting you?
Cost was the main concern we had used Zendesk previously and were spending around 20% more than I would have liked which is why we moved.
Freshdesk is a cost effective solution
What do you like best about the product?
Freshdesk is easy to implement, allows for streamlined inegration and is userfriendly.
What do you dislike about the product?
The SLA's can not be admended to suit the business.
What problems is the product solving and how is that benefiting you?
Allows for effective communication across the business.
Structure equal effeciency
What do you like best about the product?
Easy, customizable and fun to work with!
What do you dislike about the product?
Nothing for now! I have been working with Freshdesk for about a year
What problems is the product solving and how is that benefiting you?
First, it allows me to better prioritize incoming requests from my internal clients — our floor employees. It also helps manage their expectations more effectively by providing visibility into the status of their requests. But most importantly, Freshdesk creates a real sense of control and ownership over the process, both for me and for the team. Our players feel heard, supported, and reassured that their needs are being taken care of.
Great Value for an affordable price
What do you like best about the product?
Freddy AI, the reporting tools, ticket automation, and the overall UI and customization of it. It was very easy to set up, and integrated well with Intune and AD. Their customer support is easy to deal with as well. We use this software all day every day in our company.
What do you dislike about the product?
If I had to choose something, some of the default ticket fields are something we do not use, so more customization with that
What problems is the product solving and how is that benefiting you?
We currently have no issues at this time
Great UI & UX
What do you like best about the product?
Data analysis & SLA & C-sat showing in the dashboard
What do you dislike about the product?
there is nothing as such, everything seems to be ok to use
What problems is the product solving and how is that benefiting you?
agents are able to respond queries based on the Knowledge base & templetes
Easy to use and setup and very affordable. Great customer service.
What do you like best about the product?
Very user-friendly, customer service oriented and very quick responses when we had any issue.
What do you dislike about the product?
does not integrate with intercom over all not much else bad.
What problems is the product solving and how is that benefiting you?
no emails fall through the cracks.
It has been amazing
What do you like best about the product?
Freshdesk Ai services are the best and makes solving tickets much faster.
What do you dislike about the product?
The shortcuts are hard to navigate, and there are a lot of buttons that may not be necessary.
What problems is the product solving and how is that benefiting you?
Helps solve tickets faster and can add notes to ensure accuracy.
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