Freshdesk
Freshworks Inc.External reviews
3,557 reviews
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Freshdesk offers an effective support service for your organization.
What do you like best about the product?
One of its main benefits is the excellent flow of communication, thanks to this tool we can maintain contact effectively and prodcutively with our customers, since before the process was only through email what sometimes caused it not to be efficient, that is, the emails were not read at the time or were not sent effectively and other inconveniences that made the communication not as efficient as before.
What do you dislike about the product?
In my opinion, it seems to me that the tool is somewhat complex when you start using it, which causes a delay when you train a staff so that you can use it in your work activities, and we know that time is an aspect important for any organization, by which organizations are in need of finding productive and efficient tools when implementing them.
What problems is the product solving and how is that benefiting you?
We use Freshdesk in different departments of the organization as a means of communication, which allows us to meet the needs of our customers, that is, through this tool we always keep in touch with the client to respond to their concerns or doubts they present about our products or campaigns, we keep communicated by email, social networks, telephone or chat. And so to respond to your requests as soon as possible. Not only do we use the tool to contact customers but we also use it with team members within the same company to give our point of view of the projects that they want to carry out.
Recommendations to others considering the product:
It is a tool with suitable functions for all types of companies, that is, communication is important in every organization, which is why Freshdesk is ideal because through it you can maintain communication both externally and internally. Therefore, every organization could incorporate it into its activities either to communicate with members of a team within the organization or with customers and suppliers outside the organization. Freshdesk offers you effective and productive results through an excellent communication flow.
Freshdesk is superb product
What do you like best about the product?
The things that I like the best in this particular application is its ability to switch between applications such as email, hangouts and slack etc in order to get answers for the customers. I can also send invitation tickets to others through and also they can access those tickets to which they are invited. Additionally, the user interface of the product is so much improved and quite manageable in order to find answers to my problems.
What do you dislike about the product?
All the things are super exciting and also quite useful in order to handle my customer’s relationship with me. I can easily handle multiple issues quite easily through this product because it has the capability of doing multiple tasks altogether. So, there is nothing big to about in this product only. Sometimes it becomes slower that is acceptable due to excessive load so all is good.
What problems is the product solving and how is that benefiting you?
Freshdesk comprises of different segments that allows me to take care of my customers more frequently. It comprises of a team inbox that increases the efficiency of my work by providing a shared inbox to convert support emails into help desk tickets. Also, it’s the best application in order to streamline the replies to the customers and also optimizes effort s to get the best results.
Recommendations to others considering the product:
All features and functions are quite manageable and also my most favorite. I can easily manage all my tasks and also am able to cooperate more with the help of this specific application. So, it’s a good suggestion to all my loved ones in order to get the best experience of their life.
Freshdesk keeps us moving forward
What do you like best about the product?
I like the ability to setup automations which help move tickets to the correct specialist without having a user monitor the system.
What do you dislike about the product?
I don’t like that once the child tickets are closed, that there isn’t a notification telling the parent ticket about the status update.
What problems is the product solving and how is that benefiting you?
Tickets are now going to the right specialist instead of sitting in an email waiting for someone to determine best course of action for it.
Best support ticketing sistem
What do you like best about the product?
I used several similar products but this one turned out best
What do you dislike about the product?
must be used on another's server. cannot install on its own
What problems is the product solving and how is that benefiting you?
easier tracking of tickets sent by users
Great tool. Inteligent UI
What do you like best about the product?
How easy it was to setup and deploy. Very cool
What do you dislike about the product?
Lacks some features that JIRA SD offers ITIL wise
What problems is the product solving and how is that benefiting you?
We needed a customer support software on our Company. This tool made a fit
Excellent app love the free trial
What do you like best about the product?
User friendly and very easy to navigate through. Stable app and viewing is excellent
What do you dislike about the product?
Unable to install on my Mac book and the layout of the app can be improved on
What problems is the product solving and how is that benefiting you?
Communication with all my team mates and the ability to use it as a complete help desk
Recommendations to others considering the product:
App layout to be reviewed
Freshdesk for team support
What do you like best about the product?
Freshdesk is a big improvement over handling support. I like to work with freshdesk bot.
What do you dislike about the product?
It doesn't support WYSYWYG editor globaly.
What problems is the product solving and how is that benefiting you?
Team supporting on a big project
after 1 year of using freshdesk i can say it's the best
What do you like best about the product?
i liked the fact that all my customers conversations are in one place also i'm saving time by using Automate option for repetitive workd
What do you dislike about the product?
the only thing i don't like about freshdesk is little bit expensive especially for small business
What problems is the product solving and how is that benefiting you?
everyday we get so many so manny
Recommendations to others considering the product:
i recommend all small business who struggle with costumer support to use freshdesk
Good Helpdesk!
What do you like best about the product?
Freshdesk is easy to setup & use. The multichannel feature is helpful for us to get customer requests from various channel including email & social media. Reporting and dashboard capabilities are also good.
What do you dislike about the product?
Nothing so far. Looking up for contacts is a bit cumbersome, but overall Freshdesk is great.
What problems is the product solving and how is that benefiting you?
We were looking for a helpdesk system to keep our knowledge base that our customers can access and get support with along with Live chat feature. The SLA feature is helpful to automatically triage customer tickets based on certain criteria.
software for our company.
What do you like best about the product?
Freshdesk allows your customers to create their own table request tickets, track their progress, add notes and comments on the method, and choose once to mark each price ticket as Completed. Once you have identified solutions to the most common problems, you publish self-service procedures for the simplest ones they manage themselves, thus freeing you from an excess of remote or on-site support. Use the built-in price timers and you will know how to capture information for the slowdown and request system. And you will build your user community with an inherent user forum and links to your social media accounts.
What do you dislike about the product?
I have had trouble obtaining the reports I would like to get from this software package. I have worked with terribly appropriate agents, but the software package is not configured to produce the reports I want or to create custom reports for what I am trying to find. I am trying to schedule a daily report on agent performance, indicating the percentage of unresolved ticket fares assigned to them at the time of report generation (and not the number assigned to them during the report period), as well as the aging of reports in their queue (how long the oldest ticket has been open). We tend to add software package development and we cannot close several of our tickets until the development work is completed, which sometimes takes months. Having this measure is essential for our team to be ready to analyze resourcing and performance.
What problems is the product solving and how is that benefiting you?
We have successfully strengthened our relationships with our clients by providing them with the most effective care as well as the products they request from Freshdeck, as it may be a work table that perfectly matches the work pace of large companies and their client portfolios. We have jointly established an oversized information database of our clients, by jointly including the United States among the most important companies in my country.
Recommendations to others considering the product:
I recommend Freshdesk, which is one of the most effective tools in the United States for providing our buyers with the best quality of services they support for the consumer. Improve customer support with the help of Freshdesk.
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