Freshdesk
Freshworks Inc.External reviews
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Ticket Help Desk - Fresh Services
What do you like best about the product?
What is the Fresh Services: Streamline your IT service and manage internal requests from your employees.
With Freshdesk, we can use on:
Web based
Mobile devices: Android and IOS
And this application for Small business, Mid-size and Enterprise
With Freshdesk, we can use on:
Web based
Mobile devices: Android and IOS
And this application for Small business, Mid-size and Enterprise
What do you dislike about the product?
Cost too high per account.
Can not work on workflows
Can not work on workflows
What problems is the product solving and how is that benefiting you?
Ticket helpdesk and return of invest(ROI)
Recommendations to others considering the product:
You can consider Fresh Desk for:
- Cloud base.
- Freshdesk - (Customer Service).
- FreshService - (IT service management)
- FreshSales - (CRM).
- FreshTeam - (HR - Recruitment)
- Freshchat – Live Chat
- Freshcaller – Call Center
- FreshMarketer – Analyze Website Visitor Behavior
- Cloud base.
- Freshdesk - (Customer Service).
- FreshService - (IT service management)
- FreshSales - (CRM).
- FreshTeam - (HR - Recruitment)
- Freshchat – Live Chat
- Freshcaller – Call Center
- FreshMarketer – Analyze Website Visitor Behavior
Facilitates the management of customer service.
What do you like best about the product?
It is a very complete and integral platform that offers a diverse functionality, of which we can highlight: Alerts and escalation of problems, real-time chat, multi-channel communication, automated routing, management of SLA (Service Level Agreement), management of the knowledge base, tracking of tickets and problems and supervision or monitoring of networks. It also allows you to manage all conversations with your customers in one place, regardless of the source, whether email, telephone or social networks, so you can offer personal and fast assistance. On the other hand it is very easy to use so its learning curve is minimal, and in certain aspects or functions can be customized.
What do you dislike about the product?
It possesses some limitations for the generation of reports since in our case we realize monthly report on the management of cases or ticket, in general, processed cases. or open and we had to make the reports in templates already pre-established in the system, so we consider it limiting because each company, business should have the option of being able to process or systematize the information collected in the ways it likes and is more adaptable to meet their needs.
What problems is the product solving and how is that benefiting you?
It has helped us greatly to improve our customer service, with this digital alternative we allow customers to
generate your ticket and we as a company process them faster and in a more organized way as it is very easy to 'assign' emails to the right department and the right person within that department for early response and case resolution. On the other hand it allowed us to build a user community with an integrated user forum and links to their social network accounts, further strengthening the communication channels. Additionally we also handle the mobile application that is easy to use and the chat function, for all these benefits that has helped us to improve our weaknesses Freshdesk is now considered a vital tool within our development process, its implementation and integration to other complementary programs has been the best decision we as a team made.
generate your ticket and we as a company process them faster and in a more organized way as it is very easy to 'assign' emails to the right department and the right person within that department for early response and case resolution. On the other hand it allowed us to build a user community with an integrated user forum and links to their social network accounts, further strengthening the communication channels. Additionally we also handle the mobile application that is easy to use and the chat function, for all these benefits that has helped us to improve our weaknesses Freshdesk is now considered a vital tool within our development process, its implementation and integration to other complementary programs has been the best decision we as a team made.
Easy to use Cloud based Helpdesk
What do you like best about the product?
mobile app
free option
scaled payable options
free option
scaled payable options
What do you dislike about the product?
the mobile app doesn't always update right away
What problems is the product solving and how is that benefiting you?
Using Freskdesk to support end-users and make it easy to manage
Freshdesk review
What do you like best about the product?
Such a clean looking, easy to use product. Especially for helpdesk purposes!
What do you dislike about the product?
Sometimes not as fully integrative with other systems as it can be
What problems is the product solving and how is that benefiting you?
Employee knowledge base site and some helpdesk
Awesome Product
What do you like best about the product?
User Interface and ease to use. Even a business handler can understand and use it properly
What do you dislike about the product?
Everything is fine, just integration could be improved . I would wait for more freshwork products
What problems is the product solving and how is that benefiting you?
Ticket management and Booking
A very useful tool
What do you like best about the product?
It makes our work more efficient. I like Freshdesk system because it is intuitive and easy to configure. It provides many customization features for tickets, which makes it easier to segment tickets by categories or priority levels. The built-in integrations are really useful since you can link to email platforms (such as Gmail and Office 365) easily.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
The knowledge base it provides is complete and easy to understand. I must also emphasize its customer support, it is receptive and friendly.
What do you dislike about the product?
Freshdesk has not produced significant flaws, but sometimes works slowly.
What problems is the product solving and how is that benefiting you?
Streamlines customer service. We respond quickly to customer issues and gain more confidence on their part. It provides a friendly and interactive environment for communication between operators.
Notifications are great for report us the latest news of what happens in the helpdesk.
Notifications are great for report us the latest news of what happens in the helpdesk.
Recommendations to others considering the product:
I could recommend Freshdesk to small businesses. Its price is affordable, it meets the needs of its customers and has a strong knowledge base.
Fit with us
What do you like best about the product?
The ticket system provided by Freshdesk is perfect for managing customer problems. It automates ticket allocation and prevents two agents from working on the same ticket. I like the customization options and labeling makes it easier to filter data.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
This software helps us to solve complex problems. Through the helpdesk we can connect with experts from our company to find the solution to meet the demands of our customers. All this in a single platform and automated manner.
What do you dislike about the product?
Freshdesk is great software. I don't dislike anything in particular.
What problems is the product solving and how is that benefiting you?
It is the best solution for us. It has the features to handle more complicated cases and automate low-priority tasks.
Recommendations to others considering the product:
It has the potential to grow an organization.
Transforms customer service
What do you like best about the product?
Its functionality transforms our customer service. Increases productivity of our team thanks to its ability to automate ticket management, and saves time by reducing repetitive tasks.
What do you dislike about the product?
I like almost everything from Freshdesk, but I would like more customization features.
What problems is the product solving and how is that benefiting you?
Freshdesk makes our way of managing our customer service easier and more efficient. It is particularly useful for measuring the performance of operators and omnichannel support is effective to communicate proactively with our customers.
Recommendations to others considering the product:
Optimizes customer service
if you want ease of communication this program is the right one.
What do you like best about the product?
I liked in general the technical part that helps the user to get better into the service and also could compete with other major platforms that offer almost the same services.
What also caught my attention was the records import resource, which has a fairly intuitive intuition unlike other tools I've used.
More than anything because it has allowed me to allow every detail to encompass it to my clients without having to take a risk or consume large amounts of money; a fact that can be appreciated quite positively in terms of its functions.
What also caught my attention was the records import resource, which has a fairly intuitive intuition unlike other tools I've used.
More than anything because it has allowed me to allow every detail to encompass it to my clients without having to take a risk or consume large amounts of money; a fact that can be appreciated quite positively in terms of its functions.
What do you dislike about the product?
What I didn't really like about this great service is that there isn't yet an optimal function that speeds up the way you can import large quantities of tickets if you are migrating the system you have already created.
And that's because the platform is constantly being updated, which I hope will be solved at some point, more than anything because I can not deal with that problem that has cost me so much in all these months I've been working with this system, which I still consider the best, just removing these cons.
And that's because the platform is constantly being updated, which I hope will be solved at some point, more than anything because I can not deal with that problem that has cost me so much in all these months I've been working with this system, which I still consider the best, just removing these cons.
What problems is the product solving and how is that benefiting you?
Thanks to this, I was able to achieve a quite optimal solution in terms of my company's assistance system, which is profitable for me and even more so when I have to deal with the price, which has saved me a great deal of money or time. The most particular thing is that it can be integrated based on our CRM.
In addition, that I can have a system of continuous work based on the same site and that in the same you can enter the user interested in my services and as well as us, which we are to give users a unique attention.
In addition, that I can have a system of continuous work based on the same site and that in the same you can enter the user interested in my services and as well as us, which we are to give users a unique attention.
Recommendations to others considering the product:
cualquier persona puede manejar este programa con facilidad
User friendly and have all necessery features needed for a help desk
What do you like best about the product?
Easy user interface, they way it's possible to customize how tickets shall be handled, built in knowledge base, easy to publish articles and more for end users to download, the forum possibility, external apps that gives even more possibilities
What do you dislike about the product?
Would like to have the possibility to decide what ticket types should be included in the SLA even in the Garden plan.
What problems is the product solving and how is that benefiting you?
Administrate all support issues and at the same time build up an internal knowledge base for their solutions. Now we have one site for all customers to use when having support issues, questions, searching for information regarding our products. And also a way to interaction between customers and customers and us.
Recommendations to others considering the product:
Setup a wish list regarding the functionalities you want. Compare what Freshdesk can offer regarding your list and don't forget to set the a friendly UI high.
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