Freshdesk
Freshworks Inc.External reviews
3,450 reviews
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External reviews are not included in the AWS star rating for the product.
Works as expected
What do you like best about the product?
Have been using it for the last year or so. Great and simple took to track SD tickets
What do you dislike about the product?
Challenges on setting up different view/perms for different group of users
What problems is the product solving and how is that benefiting you?
Normal company service desk requests and incident tracking
Affordable
What do you like best about the product?
It's customizable is really great which most of the helpdesk softwares lack.
Really affordable for small and medium businesses.
Really affordable for small and medium businesses.
What do you dislike about the product?
Cannot attach video references or documents. But works for me as I only have internal customers.
What problems is the product solving and how is that benefiting you?
Daily problems. Problems in AD or lets say login failures, resetting. This has made it easier.
The program solved my communication problem.
What do you like best about the product?
By acquiring the program we were able to focus on the techniques that relate to the main API and the various web seminars. Since the conversations that I have been able to generate, have been very fluid, case that has seemed to me of enough taste and more for the fact of being able to have a level of productivity greater than normal.
It is also one of the first services with which I have been able to strengthen the products I offer, which has allowed me in general that my customers have a good interaction and could denote more broadly the quality of it.
It is also one of the first services with which I have been able to strengthen the products I offer, which has allowed me in general that my customers have a good interaction and could denote more broadly the quality of it.
What do you dislike about the product?
The expansion of functions that the program counts is something complex, which I have not been able to accommodate well in order to establish a system related to support and personal operations. More than anything because I still can't differentiate well the reception of notifications and tickets that are constantly coming in for my clients.
I have also had a complication to the system related to the registration of tickets, but this happened to me after the last update that has had the program, since previously I did not see it and is something that should check and improve.
I have also had a complication to the system related to the registration of tickets, but this happened to me after the last update that has had the program, since previously I did not see it and is something that should check and improve.
What problems is the product solving and how is that benefiting you?
In view of my lack of knowledge of the program, I was able to accommodate myself in a short time and be able to represent my community more broadly. I have seen this case of total help and more when I know how my clients act with the products I offer.
I also had the impression of having a more open list for the reception of new clients and more by complementing them in my community without any interference. So I feel safe to have through the program, because despite its drawbacks, manages to accept my requests when I make it to the support, case that I highly recommend to purchase.
I also had the impression of having a more open list for the reception of new clients and more by complementing them in my community without any interference. So I feel safe to have through the program, because despite its drawbacks, manages to accept my requests when I make it to the support, case that I highly recommend to purchase.
Recommendations to others considering the product:
this is a good product
unique and complete
What do you like best about the product?
Particularly with this program I could have an essential taste to the moment that I could denote the identification of each mail as far as my clients have some need. This is something I used to get frustrated with because of the number of people I work with.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
It is that through the program we were able to move completely out of all that hindrance we had had, so we made sure to have it secured by its traditional system that works 100% and is what I find most convincing to work with support. This has made me have a better communication with the user and have a complete satisfaction.
What do you dislike about the product?
After the multiple updates of the program I have been affected in some tools and among them WYSIWYG is that, when I want to enter a command with the diagonal bar, I get something completely crazy, more than anything because I can not even write one of the space bars, which makes me difficult to decipher so many codes that appear to me.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
This I think happens by the amount of resources that the program has and have not yet had the joy of being able to configure a system that can cover the same and makes deficient others. More for the fact of being in constant update and seeing in some problems.
What problems is the product solving and how is that benefiting you?
First of all, it is worth noting that it is a good product, which has been able to facilitate the system of work with which I worked previously and more to know that I must pay only certain fees for a plan quite convincing to my liking.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
In addition, it allowed me to extend myself to the different automations possible before the faults in my personal register box. So I was determined to develop the tool in my community and be able to have a good reception in terms of the working system. I am particularly pleased with the way the program is working, and that's why I recommend them.
Recommendations to others considering the product:
highly elaborated
an application to consider
What do you like best about the product?
Particularly the program complies with all the features offered in its main portal, which aims to be the main tool to support those users who are collapsed from so many individuals without being able to organize them with tickets.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
With this one I have seen a quite complete program, that gives me the facility of supplanting the manual registers to one systematized with a simplicity of handling that leaves me very good flavor of mouth and for that reason I attach myself very much to the program. The same could improve certain things that are still stuck in previous versions, but everything else well.
What do you dislike about the product?
As far as I'm referring to the bad side I saw of the program, I focus on talking about its excessive lack of resources to be able to handle so many online users inside. Well there are certain hours that I get into the program and I am presented with certain lagasos that make me have to move away from the program for a limited time.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
In addition, that the part of configuring does not complement all the service that is offered, because I can not fulfill my planned work schemes, so I have to go to other tools to host this, but everything else well, everything can have an alternative.
What problems is the product solving and how is that benefiting you?
The help that the program was able to offer me was based on the simplicity with which I was able to unwrap myself in terms of the systematized support that I could have with my clients. Most of all, because I was able to give a complete analysis to each action I want to use and with whom I have to communicate.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
In addition, I could be developed to have tools to label their algorithm and does not prevail to what other programs are accustomed, this by the constant updating that presents, although sometimes there are resources behind, but with another impression of work. Any resource can be consulted at the customer service line, but with an entrepreneurial purpose and not just to know.
Recommendations to others considering the product:
try it
an excellent application for maintaining contact.
What do you like best about the product?
The particular pleasure that I had when using this program, is the ample capacity to be able to work with different users, without having the limitation some and more if you work with a group that not only you are the one that touched you to take care of these communications.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
Like the resources you have at hand when making a support, because it contributes greatly to the initial system and makes the user who asked for support is satisfied and does not have to call back for possible doubts. Remember that there are very few who have these resources that they should take advantage of.
What do you dislike about the product?
Possibly I do not know if this has happened to other users and is that when you are going to use a tool or application of the program, they usually slow down the same for an instant and then continue in the medium you have already chosen. This has happened to me on several occasions and more at the time of wanting to serve a customer, but as I said only for a few moments, at first that happened to me, I thought that something else had happened, but what is time I have become accustomed and overcome this obstacle.
What problems is the product solving and how is that benefiting you?
Indispensably to have acquired this service has relieved me a lot; only by having contributed to my local a means where they can communicate without so much agitation or lack of control in the lines that are usually presented.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
In addition to being able to contact me in an organized way, through the listings that can be created. Spontaneously it will happen when it is time to receive it, since it will contribute in the part of agility and with a quite high level of response unlike another service.
This caused me so much impact that I managed to install the program to other services of my authorship, which have been quite successful.
Recommendations to others considering the product:
easy to use
a good option to talk to your clients and partners.
What do you like best about the product?
With this program you can create a list, where you can host multiple artifacts with the similarity of being immersed in a portal, which allowed me to raise awareness towards it and get constant knowledge on the basis. Fact that I have become quite interesting and personal taste.
Also that I can be adding more extensive lists and the same ones I already have, will remain static and I have not encountered any problems in this regard. In addition, the different functionalities presented by the program make its stability more important.
Also that I can be adding more extensive lists and the same ones I already have, will remain static and I have not encountered any problems in this regard. In addition, the different functionalities presented by the program make its stability more important.
What do you dislike about the product?
The only disadvantage I saw with respect to the program is with respect to the billing system; since it has similarities identical to any other paid or free program. Most of all, I am overwhelmed by this paragraph because it does not necessarily cover what should be in it.
What I automatically resort to another service, to cover the decline of the same, a case that has generated a more money consumption, but I am more profitable than using the billing system Freshdesk. The other would be on the part of not being able to customize certain tools, which has made it quite difficult for me to work to its mechanism.
What I automatically resort to another service, to cover the decline of the same, a case that has generated a more money consumption, but I am more profitable than using the billing system Freshdesk. The other would be on the part of not being able to customize certain tools, which has made it quite difficult for me to work to its mechanism.
What problems is the product solving and how is that benefiting you?
In spite of the bad things, I can say that with this program I could have a more complex organization, referring to my clients; by the fact of finding everything in a section and referencing myself towards the products that have so much overwhelmed me in my previous experiences with other programs.
The limit was one of the cases that I saw most in other services, but with this I can have a wide acceptance of incorporating contacts that I can work with time and all through customer tickets. In addition to even having advice from the customer service staff, who were always there to support me in what I needed.
The limit was one of the cases that I saw most in other services, but with this I can have a wide acceptance of incorporating contacts that I can work with time and all through customer tickets. In addition to even having advice from the customer service staff, who were always there to support me in what I needed.
Recommendations to others considering the product:
a excellent option
hello, i like this app
What do you like best about the product?
Through the search for programs that would help me towards the section of my clients, I found Freshdesk; which fulfilled all the characteristics that were mentioned to me so much about it. Among the most striking that I liked, is in the functionality of it.
Because I have different accounts in several computers and I could have a state of more than 1 year in use, with a little probability of falling, so I have been quite when dealing with issues that were difficult for me to resolve before. As far as the characteristics are concerned, it has always been innovating for better functionality.
Because I have different accounts in several computers and I could have a state of more than 1 year in use, with a little probability of falling, so I have been quite when dealing with issues that were difficult for me to resolve before. As far as the characteristics are concerned, it has always been innovating for better functionality.
What do you dislike about the product?
To the so much benefit that is presented, also this the cons; more than everything for not having a section in which it is possible to leave a documentation of the integrations to the establishment in which it is worked.
They also do not have tools that enable the creation of a personal report, so it generates extra work and does not reduce the transactions section, which means that you have to create reports manually and even hire another service to take care of it.
As far as the system is concerned, it is something complex, due to the fact that it does not have flexible resources for the user and even more so if it is recently integrated.
They also do not have tools that enable the creation of a personal report, so it generates extra work and does not reduce the transactions section, which means that you have to create reports manually and even hire another service to take care of it.
As far as the system is concerned, it is something complex, due to the fact that it does not have flexible resources for the user and even more so if it is recently integrated.
What problems is the product solving and how is that benefiting you?
In general, the program helped me solve much of the problem I had before. More than anything because as the updates were improving my stay in terms of customers I had.
In a bigger case I can say that the cons will not affect you at all; because of the fact of having other complements that could cover them and more because it will not be so expensive to hire a freelancer to carry out an activity that has not worked for you with the program. That's why I can openly say that this is a good program and I would recommend you buy it.
In a bigger case I can say that the cons will not affect you at all; because of the fact of having other complements that could cover them and more because it will not be so expensive to hire a freelancer to carry out an activity that has not worked for you with the program. That's why I can openly say that this is a good program and I would recommend you buy it.
Recommendations to others considering the product:
enjoy it
Freshdesk has all the bells and whistle needed for quality customer support
What do you like best about the product?
Several integrations, allows me to provide customer service for different products, and companies. Easy setup and integrations lets me create different signatures, canned responses, etc.
I've used Zendesk as wll and can confidently say that Freshdesk is more robust and far easier to use!
I've used Zendesk as wll and can confidently say that Freshdesk is more robust and far easier to use!
What do you dislike about the product?
Wish it was easier to create new contacts
Wish I could change the email address on tickets, ie. you can forward a ticket then change the sender
Wish I could change the email address on tickets, ie. you can forward a ticket then change the sender
What problems is the product solving and how is that benefiting you?
We manage several different products and Freshdesk helps us properly separate customer questions into the correct product 'bucket'.
Recommendations to others considering the product:
There customer support via chat is very helpful, so if you can't decide when shopping for customer service tools, I think Freshdesk offers quality support!
Do you want a good application? This is the application for you!
What do you like best about the product?
Some time ago I was looking for a program that would make it easier for me to create help tickets, add the cited ones and track the same tickets. Which I could get through Freshdesk, which has caught my attention and that's why I decided to buy it.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
I was also able to get a reference to the ticket timer you have involved; so it made it easier for me to understand my billing system by capturing information and the coolest thing that everything was going in good time. Bearing this in mind, I was also able to build a community of clients, without any limit, where I almost played with this tool.
What do you dislike about the product?
The problem with the program, is in the sound section towards the entrance tickets or any notification that arrived. More than anything because I wanted to configure different sounds to the requirements of my clients. With this I took the task of communicating immediately with the Freshdesk customer service line and I respond grotesquely and that it is not possible to configure the alert in any browser for your application and also be nature to this option in new updates.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
Bearing this in mind, I saw it in bad taste, by the fact of having other useful resources, have such a treaty with their customers.
What problems is the product solving and how is that benefiting you?
Through this program I had the similarity of being able to overcome all those problems in which I was overwhelmed against my clients, who commonly complained to me of not having the consideration regarding the cited that they left me, for the fact of not characterizing themselves.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
With this I was also able to extend my clients section and make a bigger list regarding the support they needed, bearing in mind that they covered my work schedule. This experience has been quite crucial for what is my work team, so we recommend to all forecast the same to all those who want to undertake tools of good use.
Recommendations to others considering the product:
learn
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