Freshdesk
Freshworks Inc.External reviews
3,450 reviews
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freshdesk all in 1
What do you like best about the product?
I like that whenever I need an issue resolved i just message the support team via freshdesk and gets the reply and resolution as soon as possible.
What do you dislike about the product?
I didn’t really encounter any problems using it since it’s user friendly.
What problems is the product solving and how is that benefiting you?
Since I worked as an ESL Instructor homebased I only communicate with the support team via freshdesk regarding my inquiries about scheduling classes and mock classes as well as student’s complaints.
Recommendations to others considering the product:
It’s fast and user friendly. Our support team had my inquiries resolved ina matter of minutes. I would definitely recommend using this software.
The ticket system is unique.
What do you like best about the product?
It is very useful to handle the concerns and questions of the users. The ticketing system is efficient, highly intuitive and easy to use. Timers and tags help to filter queries and avoid inactive tickets.
What do you dislike about the product?
It would be great if it included more integration features.
What problems is the product solving and how is that benefiting you?
The ticket system helps us provide an optimized customer service.
Recommendations to others considering the product:
Freshdesk is a tool that customer service teams need. It is a simple, intuitive and affordable resource.
It works perfectly. Recommended.
What do you like best about the product?
Its fast and smooth performance makes it rank at the top of the list among many others. Its minimalist interface makes it a wonder to use. Being able to be handled by one or many people with no problems, as everything is well segmented and organized. Its notification system is perfect and works efficiently, offering quick answers to our customers, anywhere or on any platform. They are always updating and adding improvements to offer a better service.
What do you dislike about the product?
Compared to other services in the same field, its price may be considered a little high, and for some users with few resources will be a little difficult to acquire.
What problems is the product solving and how is that benefiting you?
Quick handling of tickets. Follow up of our customer service staff. Organized reports. And much more.
Recommendations to others considering the product:
Just try it. You will be surprised with all the features it has to offer.
Freshdesk is as fresh as your real customer support desk!
What do you like best about the product?
What else you need! All customer support features right in front of you. You manage all your customer conversations at a place. All support requests are there in inbox and you can take immediate action to resolve all.
What do you dislike about the product?
Flow of features and menu can be made somewhat better! If they are reorganized in a better way to improve customer experience, then it will be great!
What problems is the product solving and how is that benefiting you?
many things- Customer support management, management of conversations, measuring performance of support team, increasing productivity.
Recommendations to others considering the product:
Very good application to bring your support process to the next level.
Great Experience Getting Started with Freshdesk
What do you like best about the product?
The support from the demonstration and sales teams were brilliant while getting us set up, especially compared to a particularly bad experience we had with Zendesk (which put us off at the first instance!) The demo was tailored to our particular needs and all our questions were answered quickly.
What do you dislike about the product?
We find that there are only one or two features we would want from the tier above ours, but the leap in cost is too much for a very small team of support staff.
What problems is the product solving and how is that benefiting you?
We were using Jira help desk and finding it very inefficient in many ways. Freshdesk enables us to be far more efficient, particularly in terms of SLAs, ticket meta data and integration of help documentation. Our customer self-service has been fairly nonexistent until now!
Recommendations to others considering the product:
Lower tiers are great for start up/small number of agents. I would say it is less feature-rich than Zendesk, for example, but for a smaller team/non sales-based company Freshdesk was much more user friendly for us.
Works well
What do you like best about the product?
Would recommend it to everyone I know thank you
What do you dislike about the product?
Nothing it works fine for me and my coworkers
What problems is the product solving and how is that benefiting you?
None so far
It makes customer service easier.
What do you like best about the product?
You can set it up very easy, just by a sign up it's all working and running perfectly. It has a lot of features, the way tickets are organized make it easy to find them and answer. It provides accurate information you can use. With this tool we are able to see what our clients think and what they need.
What do you dislike about the product?
Sometimes it has a little bit of delay orlag. But despite of that it works as expected.
What problems is the product solving and how is that benefiting you?
Providing customer support to our clients all over the world. Either y direct link or email, they can just get in touch with us.
Recommendations to others considering the product:
It will be perfect if your company needs a customer services solutions. For this price you won't get anything better, even if it's other product of higher price.
Great Support Platform
What do you like best about the product?
Lots of features, very good reliability. Flexible permissions
What do you dislike about the product?
The setup interface could be streamlined a bit more. But overall it is fine.
What problems is the product solving and how is that benefiting you?
Customer Support is managed through FreshDesk
Recommendations to others considering the product:
A strong alternative to Zendesk. I would look at Help Scout for an alternative type system if it would work with your business. We are very happy with FreshDesk and continue to use it.
Easy to Use
What do you like best about the product?
Freshdesk is super easy to use. Each ticket is easy to track and see who is working on it at one time.
What do you dislike about the product?
The resources and knowledge base are not super helpful.
What problems is the product solving and how is that benefiting you?
Ticketing for our Workforce Management team.
Fresdesk is a simple and robust software
What do you like best about the product?
It is convenient, Freshdesk covers almost all the functionalities expected to give a good service to the client. Its platform has a simple and clean design, the ticket system is organized and detailed, its easy customization is its greatest strength.
What do you dislike about the product?
It lacks more complex customization functions.
What problems is the product solving and how is that benefiting you?
It works well for the workflow that manages the equipment. It is a simple and flexible software, the best tool to provide an optimized customer service.
Recommendations to others considering the product:
Freshdesk is a good solution to provide the best customer support. I recommend using the paid packages, since they have more customization features.
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