Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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A great tool for managing customers and sales
What do you like best about the product?
What I like most about Freshworks is how easy it is to set up and use, with automation that integrates seamlessly with your email and chats.
What do you dislike about the product?
The limited customization for more complex workflows. It’s great for basic needs, but, it can feel restrictive if you have very specific requirements.
What problems is the product solving and how is that benefiting you?
Freshworks solving the problem of juggling too many tasks at once. It automating customer support and follow-ups, so I don’t have to do them manually. It also brings everything—like emails and chats—into one place, making it easier to stay on top of things. This saves me time and helps me run my business more smoothly without getting overwhelmed by the small stuff.
Best Customer Support Software
What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.
Fantastic services and great support
What do you like best about the product?
The ease of use and support from the team
What do you dislike about the product?
There is nothing that I dislike about using Freshworks
What problems is the product solving and how is that benefiting you?
Ease of submitting tickets and effective communication
User friendly and excellent features were to simplfy our routine work.
What do you like best about the product?
Freshdesk is a highly effective and user-friendly customer support platform designed to enhance customer service and streamline operations. Features like ticket routing, SLA management, and canned responses help automate repetitive task, saving time and boosts productivity. It empowers businesses to deliver top-notch customer support while improving efficiency and team collaborations and focus on building customer relationships.
What do you dislike about the product?
The initial setup will be very smooth and after that some time the Freshdesk support will delay in helping us if there is any need or unknown about the product. The higher enterprise prices are little high.
What problems is the product solving and how is that benefiting you?
Yes, I agree with freshdesk were saving the work time and there are end number automation that can be integrated with with other third-party tools as well. That gives a professional response to the customers and it's impressing the brand reputations as well.
Seamless user experience
What do you like best about the product?
Cost-effective,Scalable, omnichannel,Customizable
What do you dislike about the product?
Integration, customization,CRM setup, customer service
What problems is the product solving and how is that benefiting you?
Automation, ticketing, Scalability
User-friendly and easy to use
What do you like best about the product?
Freshworks is user-friendly and easy to use, with very few server issues.
What do you dislike about the product?
Currently, I do not have any negative experiences to share.
What problems is the product solving and how is that benefiting you?
Freshworks solves problems in customer support and team collaboration by providing integrated, automated tools.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.
Effortless Accessibility
What do you like best about the product?
The best thing I like about Freshdesk is how easy it is to access and understand. I still remember the day I started using Freshdesk—I wasn't very familiar with it, but now I'm a pro at using it.
What do you dislike about the product?
There are no major issues with Freshdesk, but sometimes it tends to lag or display errors like 'Something went wrong,' which can be quite irritating for us.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us interact with customers effectively. Customers can raise tickets for their issues, which we can view in Freshdesk. We then assist them with resolutions, thereby enhancing customer satisfaction and contributing to the growth of our business.
Easy to access
What do you like best about the product?
Easy to handle the tickets and the freshdesk was desigined in simple and classy.
What do you dislike about the product?
Some times the FreshDesk will not work and there will be a issue with Freshdesk and showes the error something went wrong.
What problems is the product solving and how is that benefiting you?
Freshdesk has helped us manage the inflow using automations, execute scenarios and ticket assignments logics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
Automations in freshdesk has helpeed us reduce the agent bandhwidth by 20-25%.
reporting and analytics helped us gaining and improving the metrics.
It is very good.
What do you like best about the product?
It is easy to work and very fast to handle tickets and monitor the Queue.
What do you dislike about the product?
It is slow sometimes and miss to show the tickets.
What problems is the product solving and how is that benefiting you?
It is slow and tickets assignment issues
Good ticketing tool that is user friendly and it is an easy to use or setup dashboard
What do you like best about the product?
Most helful with segregating tickets to different types of categories.
What do you dislike about the product?
You need to work on the reporting more better
What problems is the product solving and how is that benefiting you?
Solving confusions or missing out on emails, queue management
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