Freshdesk
Freshworks Inc.External reviews
3,450 reviews
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External reviews are not included in the AWS star rating for the product.
Good working environment
What do you like best about the product?
Simple to create effective marketing campaigns based on our actual customer data. I'm looking to create straight forward trigger campaign (cart/browse abandon) to more targeted ones (people who viewed specific products or participated in past promotions) I can create that segment in a matter of minutes.
What do you dislike about the product?
I can't think of any complaints, wish I had access to the platform years ago.
What problems is the product solving and how is that benefiting you?
We approached them to take over our abandon cart campaigns and we definitely saw an increase in sends and revenue.
Recommendations to others considering the product:
Ask your account rep for new ideas on how to use SHQ, ours is giving us new ideas every month.
easy to handle customers query
What do you like best about the product?
I can embed in my organization website,
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
even I can get queries from the social platform.
I can track each ticket and solve on time
FAQ appears when a user try to submit any query with shoing its subjects.
What do you dislike about the product?
I not able to create more fields in ticket form.
wont get much edtitiong option in customizing support portal
wont get much edtitiong option in customizing support portal
What problems is the product solving and how is that benefiting you?
all the qeuaries were coming through call and we have not enough resources to handle it. even managment of calling data is not possible. delay in response.
Recommendations to others considering the product:
atlest try at the evlaution version so able to understand the help desk application. after that you will be able to take decision about it.
Helpdesk software
What do you like best about the product?
Ease of use and the mobile.app is good.
What do you dislike about the product?
Asset piece is a little clunky hard to figure out and reporting isnt as nice.
What problems is the product solving and how is that benefiting you?
Helpdesk management. Showing us volume of tickets.
Powerful Ticket Management Software
What do you like best about the product?
The ticket management is great! The user interface is clean, simple and very easy to understand.
What do you dislike about the product?
Freshdesk lacks behind with it's integration into other messaging platforms such as chatbots, linkedin, etc.
What problems is the product solving and how is that benefiting you?
Freshdesk has saved us a lot of time answering small simple questions by giving our customers the option to talk directly to me.
Great CS Software
What do you like best about the product?
Zendesk has one of the largest marketplace for extensions which expands its customer support service across all platforms. It also shows us statistics and sends out surveys which allows us to improve our customer service for our customers.
What do you dislike about the product?
While you can customize it, Zendesk user interface is confusing and is a lot harder to use then some other competitors.
What problems is the product solving and how is that benefiting you?
With the Zendesk extensions, all our social media, emails, and questions all come through Zendesk. This has saved us a lot of time and has increased our customer retention.
Ultimate support system
What do you like best about the product?
Freshdesk is the ultimate support system for the organization or a person. it very easy to use. In the Freshdesk anybody can make his/her account easily. It is very easily accessible for anyone and easy to use. This is a kind of support system software for an employer of any company who wants to create an online problem-solving support system
What do you dislike about the product?
There is nothing which is problematic in this software. We can easily generate tickets and easily support customers. Sometimes it is a little bit difficult to answer all tickets in a one day so these tickets will not automatically remove. whenever you will get you can solve them
What problems is the product solving and how is that benefiting you?
I am in the education department in the government of Rajasthan. Here, In this, I made an account for providing onsite support to the government teacher regarding their teaching process. They are generating tickets with their classroom practices and from the office, I am regularly supporting the teacher by providing a solution to them.
Recommendations to others considering the product:
Yes, I would recommend to everyone to use this software.
Fresh Desk Review
What do you like best about the product?
Great interface and easy to use for customer support.
What do you dislike about the product?
pricing has to be revised for this software.
What problems is the product solving and how is that benefiting you?
Keeps track of customer conversations; ticket creating system.
Freshdesk is helpful, because the unique system generated ticket no. helps to indentify the query.
What do you like best about the product?
I like the Dashboards, it helps to get a clear understanding of tickets which are overdue, on hold, unassigned till date, due today and unresolved. it helps to convey our query type, i.e what is the main subject line of query. If the query does not pertains to us, we can forward it to the concerned person.
What do you dislike about the product?
If the priority level of the query is very high , it doesn't show us the ticket in a separate tab or dashboard. so that we can resolve the ticket on priority, as the name suggest.
What problems is the product solving and how is that benefiting you?
freshdesk helps to communicate with the employees with an unique separate email id, so that our official email is not affected with unnecessary, query mails.
Freshdesk for an organization
What do you like best about the product?
fresh desk can work for client if they have short of people
What do you dislike about the product?
as it is not people oriented, some issues might take more time to communicate
What problems is the product solving and how is that benefiting you?
The reason being the product, Freshdesk, a cloud-based help desk software that allows organisations to support their customers through email, phone, website, Facebook and Twitter.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Fresh desk review
What do you like best about the product?
I like the new update alot, was weird at first but is alot better. I like the dashboard and how you can track your progress and work . Also like the new sleek design.
What do you dislike about the product?
Some times have issues only on freshdesk opening a new tab when I select a ticket. does like the command click short cut some times but not all the time.
What problems is the product solving and how is that benefiting you?
assisting customers with travel issues, complaints, reconfirmation, request etc
Recommendations to others considering the product:
give it some time to learn the in's and out's of the product. lots of things that can make life easier
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