Freshdesk
Freshworks Inc.External reviews
3,428 reviews
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Helpdesk software
What do you like best about the product?
Ease of use and the mobile.app is good.
What do you dislike about the product?
Asset piece is a little clunky hard to figure out and reporting isnt as nice.
What problems is the product solving and how is that benefiting you?
Helpdesk management. Showing us volume of tickets.
Powerful Ticket Management Software
What do you like best about the product?
The ticket management is great! The user interface is clean, simple and very easy to understand.
What do you dislike about the product?
Freshdesk lacks behind with it's integration into other messaging platforms such as chatbots, linkedin, etc.
What problems is the product solving and how is that benefiting you?
Freshdesk has saved us a lot of time answering small simple questions by giving our customers the option to talk directly to me.
Great CS Software
What do you like best about the product?
Zendesk has one of the largest marketplace for extensions which expands its customer support service across all platforms. It also shows us statistics and sends out surveys which allows us to improve our customer service for our customers.
What do you dislike about the product?
While you can customize it, Zendesk user interface is confusing and is a lot harder to use then some other competitors.
What problems is the product solving and how is that benefiting you?
With the Zendesk extensions, all our social media, emails, and questions all come through Zendesk. This has saved us a lot of time and has increased our customer retention.
Ultimate support system
What do you like best about the product?
Freshdesk is the ultimate support system for the organization or a person. it very easy to use. In the Freshdesk anybody can make his/her account easily. It is very easily accessible for anyone and easy to use. This is a kind of support system software for an employer of any company who wants to create an online problem-solving support system
What do you dislike about the product?
There is nothing which is problematic in this software. We can easily generate tickets and easily support customers. Sometimes it is a little bit difficult to answer all tickets in a one day so these tickets will not automatically remove. whenever you will get you can solve them
What problems is the product solving and how is that benefiting you?
I am in the education department in the government of Rajasthan. Here, In this, I made an account for providing onsite support to the government teacher regarding their teaching process. They are generating tickets with their classroom practices and from the office, I am regularly supporting the teacher by providing a solution to them.
Recommendations to others considering the product:
Yes, I would recommend to everyone to use this software.
Fresh Desk Review
What do you like best about the product?
Great interface and easy to use for customer support.
What do you dislike about the product?
pricing has to be revised for this software.
What problems is the product solving and how is that benefiting you?
Keeps track of customer conversations; ticket creating system.
Freshdesk is helpful, because the unique system generated ticket no. helps to indentify the query.
What do you like best about the product?
I like the Dashboards, it helps to get a clear understanding of tickets which are overdue, on hold, unassigned till date, due today and unresolved. it helps to convey our query type, i.e what is the main subject line of query. If the query does not pertains to us, we can forward it to the concerned person.
What do you dislike about the product?
If the priority level of the query is very high , it doesn't show us the ticket in a separate tab or dashboard. so that we can resolve the ticket on priority, as the name suggest.
What problems is the product solving and how is that benefiting you?
freshdesk helps to communicate with the employees with an unique separate email id, so that our official email is not affected with unnecessary, query mails.
Freshdesk for an organization
What do you like best about the product?
fresh desk can work for client if they have short of people
What do you dislike about the product?
as it is not people oriented, some issues might take more time to communicate
What problems is the product solving and how is that benefiting you?
The reason being the product, Freshdesk, a cloud-based help desk software that allows organisations to support their customers through email, phone, website, Facebook and Twitter.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Fresh desk review
What do you like best about the product?
I like the new update alot, was weird at first but is alot better. I like the dashboard and how you can track your progress and work . Also like the new sleek design.
What do you dislike about the product?
Some times have issues only on freshdesk opening a new tab when I select a ticket. does like the command click short cut some times but not all the time.
What problems is the product solving and how is that benefiting you?
assisting customers with travel issues, complaints, reconfirmation, request etc
Recommendations to others considering the product:
give it some time to learn the in's and out's of the product. lots of things that can make life easier
Freshdesk is Everything you need to deliver exceptional customer support"
What do you like best about the product?
Freshdesk is help desk on cloud , it is simple to use, set up and ready to work with a few configuration , even though is an intuitive tool has a complete on line documentation also with a efficient support team .
Dashwork with your real time information about what happen in your helpdesk , many productivity reports.
It is a multichannel plataform with Email ,Portal telephone, chat ,witget and social media channels such as Twitter and Facebook to rise your requerements.
Also have many integration with other aplicatios as Agent Productivity ,Bot CRM,E-Commerce
Email Marketing File Sharing & Collaboration,Google Apps, Time Tracking & Billing
Video, Telephony & SMS
It is Multilanguage and also has mobile app for agents IOS and androide.
Freshdesk has different suscription plan from free to complete suite , it is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
In addition it is a secure application with Information Security Compliance Certifications.(TRUSTe General Data Protection Regulation (GDPR).SOC2 type II) their data center are complient with ISO 27001, SSAE-16 y HIPAA.
Dashwork with your real time information about what happen in your helpdesk , many productivity reports.
It is a multichannel plataform with Email ,Portal telephone, chat ,witget and social media channels such as Twitter and Facebook to rise your requerements.
Also have many integration with other aplicatios as Agent Productivity ,Bot CRM,E-Commerce
Email Marketing File Sharing & Collaboration,Google Apps, Time Tracking & Billing
Video, Telephony & SMS
It is Multilanguage and also has mobile app for agents IOS and androide.
Freshdesk has different suscription plan from free to complete suite , it is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
In addition it is a secure application with Information Security Compliance Certifications.(TRUSTe General Data Protection Regulation (GDPR).SOC2 type II) their data center are complient with ISO 27001, SSAE-16 y HIPAA.
What do you dislike about the product?
Well to be honest i would like more social media integration such as instagrant whattapp, telegram.
Freshwork must include services order either digital or printed on paper in Freshdesk
generate more costumer reports
Freshdesk must be complaint with HIPPA (they are working we hapes will be next year) )
Freshwork must include services order either digital or printed on paper in Freshdesk
generate more costumer reports
Freshdesk must be complaint with HIPPA (they are working we hapes will be next year) )
What problems is the product solving and how is that benefiting you?
We focus on improve our costumer attention and automatization to assignes ticket to different department
Recommendations to others considering the product:
Even though is intuitive Software and simple to use you must use the Freshdesk trail and enrole in Freshdesk academy , with this tool your coul impreve your skill in Freshdesk Feature
Good soli dproduct with great support
What do you like best about the product?
The ability to log time against tickets is nicely done, private and public notes are managed well and it integrates with our email servers very well.
What do you dislike about the product?
when pasting images into a ticket, focus is pulled to the SUBMIT Button so if you hit return, you end up commenting prematurely.
What problems is the product solving and how is that benefiting you?
recording time spent against specific tickets.
Recommendations to others considering the product:
Get Freshdesk to migrate existing content
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