Freshdesk
Freshworks Inc.External reviews
3,555 reviews
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Good Support Software that helps prioritise your work effectively
What do you like best about the product?
Getting an overview on what other people are working on. You can view the status of a request. One can share a workload. Merging of tickets also helps keep all your correspondence in one quick reference. Stats one can pull to get a holistic team view on what work is outstanding, who seems to be carrying too much workload
What do you dislike about the product?
The biggest letdown is the pricing. They should offer a better pricing.
What problems is the product solving and how is that benefiting you?
We've used Freshdesk for about year for all our help desk tickets. It works great for our small team.
Freshdesk
What do you like best about the product?
We moved from Zendesk to Freshdesk, the company i work for loves it. Freshdesk ticketing system is very fluid and easy to use. I like the fields and tags you can add on to help add the appropriate people on to the tickets.
What do you dislike about the product?
What I dislike the most is the ticket notification system it can be a bit overbearing. I know this comes down to the actual parameters setup but I wish there was a way for it realize when someone is already assigned a ticket and not to double notify.
What problems is the product solving and how is that benefiting you?
We use freshdesk to track productivity and help assign tasks to the appropriate people. The benefits of Freshdesk allow our support team to effectively do their jobs and it allows for tasks to be tractable and people held accountable for their work.
Freshdesk Review
What do you like best about the product?
It's very easy to manage. I use it whenever I need help with a technical issue or anything schedule related. The process is very simple so it never takes up much of my time.
What do you dislike about the product?
I honestly can't say I dislike anything about Freshdesk. I use it for very specific purposes and have never had an issue.
What problems is the product solving and how is that benefiting you?
Whenever there's a technical issue, submitting a ticket via Freshdesk helps to solve that issue so I can get back to doing work and being productive.
Great for multi-product teams!
What do you like best about the product?
I've evaluated almost all of the primary help desk tools and Freshdesk is the only one that really has an affordable rate for multi-product teams (especially when you're handling tickets via email, which ensures that tickets are filtered accordingly to product, versus "team name" - ticket name - ticket number; instead, you see product name - ticket name - ticket number or however else you'd configure it). Freshdesk is deeply invested in having their staff ensure you succeed, so everything from price to configuration functionality to feature set is all within range. They will also go the extra mile to ensure that you get help even if some of the product scope is outside what they support (e.g. development for the layout of the product, using CSS). It's by far my favorite solution.
What do you dislike about the product?
Its team is almost exclusively abroad which can sometimes mean miscommunications or difficulty in reaching support. They do try to eliminate a lot of friction in this realm, and mostly have succeeded, but it can be at times a bottleneck to getting things to work.
What problems is the product solving and how is that benefiting you?
I have used Freshdesk in a number of capacities, but I have found Freshdesk best when I manage multiple products under a single brand name (e.g. BrandA manages ProductB, ProductC, and ProductD). Unlike Zendesk which requires a high level subscription for this type of product support and some of the smaller brands which do not even support this kind of product offering, Freshdesk does -- and does it very well. Customization is highly encouraged and you really can create a superior product offering.
very user friendly
What do you like best about the product?
It's easy to use and set up. Even as a none-tech person I was not confused by the interface and environnment. It has the functionality we need.
What do you dislike about the product?
We had to stop using it because it's expensive. Now we're using another service, but I liked Freshervice better!
What problems is the product solving and how is that benefiting you?
Ticketing system and followup mostly
Recommendations to others considering the product:
A great tool if you can afford it.
Best Helpdesk yet?
What do you like best about the product?
The fact that the tool adapts for whatever you need to use. Freshdesk is a really customizable, so that means you can create your own type of work setting up custom rules or even building some app using It's on, really complete API.
What do you dislike about the product?
Freshdesk is constantly evolving as any software out in the market. So sometimes you can currently feel some kind of "lag" when using It. But that really depends on the current browser and how frequently you clean your browser Caches & Cookies.
What problems is the product solving and how is that benefiting you?
Currently I'm using Freshdesk as a Support tool keeping all the e-mails and "Tickets" set up on a way It'd never be feasible before. There are so many using Freshdesk but the main I suppose is the multi-channel support and the fact to control and reply to all your Tickets on your smartphone.
Recommendations to others considering the product:
If you are whiling to have a really complete Support tool, and pay a low budget price for that, you should definitively use Freshdesk. And you don't even need to be a PRO, as the tool is intuitive and easy to use.
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
But if you still are stuck on some process you can for sure contact their Support (They are going to solve).
Great Help Desk Service
What do you like best about the product?
I like how user friendly it is and how easy it is to track and manage tickets
What do you dislike about the product?
There are a lot of other services similar to it and it really does not differentiate itself from others
What problems is the product solving and how is that benefiting you?
Tracking, managing and resolving tickets
Freshdesk - Great for beginners
What do you like best about the product?
This is our first experience with an helpdesk software. Nonetheless, the configuration process was easy and straightforward. The UI is clean and well-organized so this is a very good product for those who need an uncomplicated product.
What do you dislike about the product?
It takes a couple of minutes for the customers' database to pick up newly-inserted customers. This could be faster.
What problems is the product solving and how is that benefiting you?
We manage technical support with the help of Freshdesk, which helps us keep track of the ongoing issues for each customer.
Recommendations to others considering the product:
No specific recommendations
Easy to Use Help Desk Support
What do you like best about the product?
I love the ability to automate requests that we receive a lot.
What do you dislike about the product?
A little bit of a learning curve from other systems at first, but after it was easy to use
What problems is the product solving and how is that benefiting you?
internal Help Desk services and customer support
Great platform for helpdesk
What do you like best about the product?
I love that all time zones are easily converted
What do you dislike about the product?
The cost can get a little high onve you add featires
What problems is the product solving and how is that benefiting you?
Tickets and helo desk organization
Recommendations to others considering the product:
Easy to intragrate
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