Freshdesk
Freshworks Inc.External reviews
3,555 reviews
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Freshdesk experience
What do you like best about the product?
The interface is pretty clean and user-fiendly so a team can be set up and ready to go in a short time.
What do you dislike about the product?
The customers' database does not update in real-time, therefore tickets for new customers are unlikely to be opened on the fly since the process takes a couple of minutes.
What problems is the product solving and how is that benefiting you?
Our business is mainly focused on technical support for a VoIP service we provide.
Great product for small business
What do you like best about the product?
The ease of use and ability to white label everything. After a lot of research, I found this was a great solution for my needs.
What do you dislike about the product?
The app is glitchy at times but things are improving quite quickly within the app.
What problems is the product solving and how is that benefiting you?
The ability to track issues and keep a track of it all was huge. Also having a central point for all of our clients was a big plus. Having data at my fingertips has been a great benefit.
Cheaper and simple soft for HelpDesk
What do you like best about the product?
It has a free versión, dont need to install anything, and the client can send request by email if they want. You can use the color of your company and logo too.
What do you dislike about the product?
The Mint interface dont work very well with Internet Explorer 11 and Microsoft Edge. It is not fast to change from a page to another.
What problems is the product solving and how is that benefiting you?
I attend all problem about a main software of my company.
Recommendations to others considering the product:
For small company (50 people or less) I recomend this soft to start as a simple HelpDesk software.
Freshdesk is a good entry choice
What do you like best about the product?
UI is easily comprehensible for the most part.
What do you dislike about the product?
Lack of configurability, nickel and diming price setup for extra features.
What problems is the product solving and how is that benefiting you?
We only utilize the helpdesk portion and it does the job well.
Quick, clean, and easy to use
What do you like best about the product?
My absolute favorite features are the number of keyboard shortcuts within Freshdesk along with being able to embed inline images.
One of the hardest things to find with a good helpdesk software is the ability to copy and paste inline images into a ticket reply from the clipboard - it speeds up support drastically and makes for a better experience with your customer.
One of the hardest things to find with a good helpdesk software is the ability to copy and paste inline images into a ticket reply from the clipboard - it speeds up support drastically and makes for a better experience with your customer.
What do you dislike about the product?
I wish the Company and Contact management was a little more powerful and easier to use. Right now it is a little bit limited with how you create/link people together.
I also wish that it was possible to do a CSV Import of tickets to help with bringing everything over from another system.
I also wish that it was possible to do a CSV Import of tickets to help with bringing everything over from another system.
What problems is the product solving and how is that benefiting you?
Freshdesk gives us easier management of our customer issues and problems. Our old system didn't have many features and it was much slower to work with.
The email to case function works very well and doesn't often duplicate tickets (which was an issue with our old system). The mobile app also works very well and allows support on the go without being too hard to work with or utilize.
The email to case function works very well and doesn't often duplicate tickets (which was an issue with our old system). The mobile app also works very well and allows support on the go without being too hard to work with or utilize.
Recommendations to others considering the product:
Lots of features for a reasonable price!
Organizational Dream
What do you like best about the product?
Easily manages thousands of customer requests with organizational excellent and satisfying aesthetics. Even the most overwhelming number of customer requests is easily managed with Freshdesk.
What do you dislike about the product?
There are small design flaws that interfere with the work flow. For instance, the 'ticket updated' notification blocks the total ticket fou nd for several seconds. Even so, I trust this will be an issue set to revoked in the near future.
What problems is the product solving and how is that benefiting you?
I help ministries all over the world further the gospel by providing cutting-edge technology and excellent customer service. I find it easy to keep track of every request, from the most knowledgeable to those in need of a little extra guidance.
A reliable CRM solution that gets the job done
What do you like best about the product?
The system is clean and easy to manage from a UX perspective and while there are still some bugs, the new Mint version enhances this even further.
What do you dislike about the product?
While the software does a good of of managing individual cases, it does not offer much in regards to tying separate cases from separate sources into single account entities.
What problems is the product solving and how is that benefiting you?
We are currently using Freshdesk as our support case manager/chat software for communicating with our member base and ensuring that support issues are resolved.
Amazing for new and upcoming businesses
What do you like best about the product?
Freshdesk is an easy to use palatform for customer support, as it offers ease of use, and a simple UI.
What do you dislike about the product?
Has some limited features, and can cause some CR issues down the road due to the lack of features.
What problems is the product solving and how is that benefiting you?
Customer support is easy to perform, keep track of, and report using FreshDesk.
Support control and monitoring of the requests received.
What do you like best about the product?
We make use of this application to handle the different inconveniences regarding shipping and receipt of merchandise in this way to keep track of all those situations in a personalized way through a domain of the managed only to process concerns of the people.
What do you dislike about the product?
Offers an excellent service through the personalization of information, I have nothing negative to contribute.
What problems is the product solving and how is that benefiting you?
Has a large task panel where you can respond to each request as well as the follow-up through the date of reception and the response date to complete the request, it is easy to use especially because it allows visualizing the different requests in the same panel.
Recommendations to others considering the product:
Is an alternative to provide support to any request that is generated through the provision of any service, it is practical and functional to go attacking those possible failures, I recommend this application especially for the monitoring and control of daily information.
Best customer service software for your support team
What do you like best about the product?
Minimalstic approach towards a big task of supporting your customers. Handy features which helps in routine business.
What do you dislike about the product?
Advance Reports for particulars scenario. Customer Address book needs an refresh view & have an room for improvment. Classification & Labelling of tickets needs more thoughts. Delegated access for agents with different paramenters needed.
What problems is the product solving and how is that benefiting you?
Support on the go is the mantra, after implementing FreshDesk. For support team customer support on the go is an easy task.
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