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Funcionalidades do Freshdesk
What do you like best about the product?
O Freshdesk facilita a organização das demandas, possibilitando uma liberdade para priorizar demandas importantes.
What do you dislike about the product?
As tarefas e notificações não são as melhores, podendo melhorar mais.
What problems is the product solving and how is that benefiting you?
Esta resolvendo a organização de pendencias que a TI tem com o funcionarios da empresa.
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Flexibility in reporting and interface
What do you like best about the product?
Able to generate report that i want, easily
What do you dislike about the product?
Might get slightly complicated for more in depth function
What problems is the product solving and how is that benefiting you?
Omnichannel and reporting for further customer analysis
Freshdesk review
What do you like best about the product?
Auto response, canned response, easy implementation, good customer suppport, Ease of integration, high usage
What do you dislike about the product?
limited functionality for bulk ticket updates
What problems is the product solving and how is that benefiting you?
Tracking conversation and self service
Freshdesk the Useful Platform
What do you like best about the product?
Its super user friendly! I used it daily and multiple times a day for commutation with our customers.
Has a nice way to communicate and track with your customers, and communication is saved for years!
Has a nice way to communicate and track with your customers, and communication is saved for years!
What do you dislike about the product?
Sometimes the page gets stuck on a ticket. Have made multiple attempts to fix the issue on our end but upon further communication with a Freshdesk agent it is an issue on their end.
What problems is the product solving and how is that benefiting you?
The reports help us with tracking our team, along with assigning tags to emails to track certain issues. Also being able to look up certain communications based on key search terms.
A Great ticket management tool
What do you like best about the product?
The user interface, It's very easy to navigate and configure the settings. Also, it's easy to add ticket fields and apply automation to streamline any business process.
The use of ticket templates makes it a lot easier for agents to provide the best solutions to customers with little effort. It saves time and helps to track tickets seamlessly.
Other features like Add Note and Merge are extremely useful for managing and collaborating in tickets efficiently.
And of course, the knowledge base/solution page has almost all the answers you need when you are stuck at anything.
The use of ticket templates makes it a lot easier for agents to provide the best solutions to customers with little effort. It saves time and helps to track tickets seamlessly.
Other features like Add Note and Merge are extremely useful for managing and collaborating in tickets efficiently.
And of course, the knowledge base/solution page has almost all the answers you need when you are stuck at anything.
What do you dislike about the product?
Primarily the cost. You need to pay for individual licenses for each full-time agent or buy day pass for occasional users. And since now co-pilot is available you need to pay for it if you want to use it, which I don't think is the right decision by Fresh. Your license fees are already high, co-pilot as an additional feature should not cost users extra.
Secondly, I would say Freshdesk should have some basic features like "Set Ticket Field Options" and "Hide Fields" built-in into the system instead of users relying on third-party apps. Reporting can also be improved.
Secondly, I would say Freshdesk should have some basic features like "Set Ticket Field Options" and "Hide Fields" built-in into the system instead of users relying on third-party apps. Reporting can also be improved.
What problems is the product solving and how is that benefiting you?
Freshdesk addresses several key challenges for our team, primarily streamlining our customer support processes. Before implementing Freshdesk, we struggled with managing incoming support tickets efficiently, resulting in delayed responses and frustrated customers. With Freshdesk's intuitive ticketing system and automation features, we've been able to organize and prioritize incoming queries more effectively. It has not only improved customer satisfaction but also increased our team's productivity.
Overall, Freshdesk solves our customer support challenges by streamlining ticket management and automating processes. This has boosted our team's efficiency, reduced response times, and improved customer satisfaction. Additionally, Freshdesk's reporting tools provide valuable insights for enhancing our support operations.
Overall, Freshdesk solves our customer support challenges by streamlining ticket management and automating processes. This has boosted our team's efficiency, reduced response times, and improved customer satisfaction. Additionally, Freshdesk's reporting tools provide valuable insights for enhancing our support operations.
Fairly good. I’m an account admin and it meets our business needs mostly
What do you like best about the product?
Fairly easy to use - can't complain to much. The support is very good. They are quick to respond and knowledgeable
What do you dislike about the product?
Merging tickets and contacts could be cleaner
What problems is the product solving and how is that benefiting you?
Helps us manage inbound communications and respond to customers in a timely manner
Freshdesk for Fintech
What do you like best about the product?
Some amazing out of the feature like hidding unnecessary ticket fields for agents, making fields mandatory etc.
Agent BOT is very cool feature which is easy to use and make life of agents sorted if built correctly.
Agent BOT is very cool feature which is easy to use and make life of agents sorted if built correctly.
What do you dislike about the product?
When it comes to customisation as per compliance limited and complicated solutions are available.
Data storage and reporting is something they can improve upon.
Data storage and reporting is something they can improve upon.
What problems is the product solving and how is that benefiting you?
Ticket management tool with very cool features, the best one for me is Agent Assist BOTs and AI driven summary.
Excellent user platform for Customer Support
What do you like best about the product?
The simplicity of managing tickets for Customer Support
Creating canned responses,
Categorizing each ticket
Daily use of the platform
Ease of implementation
Creating canned responses,
Categorizing each ticket
Daily use of the platform
Ease of implementation
What do you dislike about the product?
Cannot upload large videos and content in the Support articles
Creating Insights in Analytics is complex and requires a lot of time to understand
Error messages that Facebook is disconnected and cannot remove these
Creating Insights in Analytics is complex and requires a lot of time to understand
Error messages that Facebook is disconnected and cannot remove these
What problems is the product solving and how is that benefiting you?
Integrations, helping to ease the complexity of this usage
Integrating AI within tickets - please add this feature for creating new emails too
Integrating AI within tickets - please add this feature for creating new emails too
Managing my Workflow with FreshDesk
What do you like best about the product?
The ability for multiple people to collaborate and work on a single ticket as well the feature to merge multiple tickets into one so as to avoid confusions
What do you dislike about the product?
The time taken to sent and receive new tickets, sometimes it takes a lot more time than normal emails. Also the overall performance of the application needs to be enhanced to be able to work faster
What problems is the product solving and how is that benefiting you?
Need for separate softwares for emails and chat, multiple user access
Using Freshdesk for close to a year with mixed feelings
What do you like best about the product?
Freshdesk covers most basic needs from a piece of software you would expect. For everything it does offer the configuration is easy and can be done without a large team of specialists.
What do you dislike about the product?
If features are missing the options of 3rd party add-ons is limited. Also a strong dislike is the sometimes incorrect documentation.
What problems is the product solving and how is that benefiting you?
Basic phone and email/ticketing services.
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