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Excellent experience for beginners
What do you like best about the product?
The tool is easy to configure and the application proved to be very simple to use.
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
Freshdesk proved to be very robust in several ticket creation situations, chat interactions and automations
What do you dislike about the product?
There are many versions of the tool for each type of product and it is difficult to know which version of the product we are and what we are missing in other versions.
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
We miss easier integration and customization between Freshdesk and Freshsales. Some limitations did not create separate applications
The little flexibility of the number of fields in custom modules also made us pivot some solutions already implemented in Freshsales due to the growth of some business rules
What problems is the product solving and how is that benefiting you?
The company I work for didn't have a customer service area set up for scaling and that's why freshworks served us well. It also resolved our customer management for the commercial team, who can now see our customer base in the palm of their hand.
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Incredible
What do you like best about the product?
The ability to access and back date queries and manage backlog. The fact that it refreshes so quickly and updates equally as fast. Also the ability to input canned responses for the ease of assisting more effectively.
What do you dislike about the product?
I'm quite pleased with the current updates on it I have no real issues on my side. Freshchat is constantly updated making it easier for users like myself to navigate access and use.
What problems is the product solving and how is that benefiting you?
It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.
Good Features for Messaging
What do you like best about the product?
It helps smooth interaction with coustomers and the messaging features are really good!
What do you dislike about the product?
It gets stuck sometime but it also may be due to my network fluctuations.
What problems is the product solving and how is that benefiting you?
It helps is campaigning, team box, live chats and many more issues getting resloved
Hassle free , Great experience
What do you like best about the product?
This is a hassle free service which provides more customer and employee retention and proacotively addressses customer issues. It also strengthens culture and streamlines process.
What do you dislike about the product?
Nothing to dislike about freshchat. It overall covers all the essential attributes.
What problems is the product solving and how is that benefiting you?
Customer Retaintion
Speedy Response
Increases Customer Retention Lifecycle
Competitive Advantage
Proactively Addresses Customer Issues
Boosts Company Culture
Speedy Response
Increases Customer Retention Lifecycle
Competitive Advantage
Proactively Addresses Customer Issues
Boosts Company Culture
Very good product for management insights!
What do you like best about the product?
The most helpful for me is the analytics panel to monitor our team's performance. The second thing I like the most is the customer support. The most recent CS interaction was to help set up our chat bot-- they spent two sessions despite us being a smaller account.
What do you dislike about the product?
We've been using Freshchat for years, and we love the product. However, I wish they would've been more persistent to upgrade us to the newer plan... we were on the legacy plan for 2 years before we realised which made us lose out on some helpful new features.
What problems is the product solving and how is that benefiting you?
Freshchat helps us solve all of our support necessisties. Aside from the whole recent Twitter debacle with 3rd party APIs, it's been a great omnichannel communincation platform.
menger
What do you like best about the product?
is to hendal, monitor agents, chat issue storage, pocket frindly in cost
What do you dislike about the product?
vey slow chat is very high, auto assigntement is not that geat
What problems is the product solving and how is that benefiting you?
day to day issues of customer, reay time assistance to the customer, undarsatding nacure the problem customer is facing
Sr. Manager
What do you like best about the product?
Provides easiness and user friendly experince
What do you dislike about the product?
Difficult to schedule timelines and long appointments
What problems is the product solving and how is that benefiting you?
Helping to handle customer experience and problems on real time.
Admin Manager customer success
What do you like best about the product?
Awesome services user friendly cost effective.
What do you dislike about the product?
Long appointment time GB Consumption ..
What problems is the product solving and how is that benefiting you?
Freshchat has great user base and we can identitfy the problem state with the help fresh chat report.
senior manager customer success
What do you like best about the product?
Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance.
What do you dislike about the product?
The speed and to schedule an appointment with POC
What problems is the product solving and how is that benefiting you?
The best tool to optimize customer experience along with social profile of the customer
The best in the business
What do you like best about the product?
The UI is designed in a user friendly manner.
What do you dislike about the product?
I feel enabling auto spelling while typing would be really helpful and this is more of a feedback than a dislike.
What problems is the product solving and how is that benefiting you?
Interacting with the customers to resolve their queries/concerns which helps us in getting a positive feedback from them.
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