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Customer Service
What do you like best about the product?
I like that it shows me a lot of info about the customers in one place, even their location, previous conversations that get appended. It inmediately shows the qualification the customer gave and a comment if the write one.
What do you dislike about the product?
It shows the previous conversations up and down, so it covers too much space in my screen and slows down my work. I think it should transfer also the notes to the tickets in Freshdesk. Sends to many Emails about the chats assigned.
What problems is the product solving and how is that benefiting you?
Communicate efficiently with the customers through pictures, files, videochat, etc. I am more productive than when using other similar services. It makes a sound when there is a new message so I can be aware while in other tabs or programs.
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Its a good experience to chat in the fresh chat
What do you like best about the product?
The way they support in real-time. They are customer-centric and provide spot resolution.
What do you dislike about the product?
The only thing is sometimes it will get slow.
What problems is the product solving and how is that benefiting you?
They will provide almost all the resolutions for all the concerns we have.
Awesome Tool for Support
What do you like best about the product?
Allows is to easily manage our chat support with our customers and ticket raising is easier.
What do you dislike about the product?
Nothing much, it can be a bit faster and beautiful. Otherwise functionality wise it's awesome
What problems is the product solving and how is that benefiting you?
It helps us to connect with our customers on the website and resolve their queries resulting in happy customer reviews.
User friendly and best chat supporting tool
What do you like best about the product?
Realtime support from the team and easy to inter act with the customers and understanding their concerns and queries
What do you dislike about the product?
There is no dislikes so far. It is a best available CRM tool in the market
What problems is the product solving and how is that benefiting you?
Realtime issues facing by the customers can be brought into our attention on a realtime basis and helping us to resolve the same.
Best chat platform to interact with the customers
What do you like best about the product?
Freshchat is the easiest platform to interact with customers' queries and concerns on a real-time basis, solving customers' doubts about the services we offer.
What do you dislike about the product?
Sometimes the loading time of Freshchat will be a bit longer due to which it gets delayed to respond to the customers' queries or concerns. Also, the chat assignment will be a bit delayed if the intelliassign will be on.
What problems is the product solving and how is that benefiting you?
Using Freshchat we are able to handle the customer's concerns on a real-time basis and respond to them with the issue they are facing during the trip where we are providing drivers.
Freshchat is easier to use and navigate, it simplifies our job
What do you like best about the product?
Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
What do you dislike about the product?
Some times there will be delay in time for showing the assined chats or converstation as this results in poor reply time it will be good if it gets fixed going further
What problems is the product solving and how is that benefiting you?
Best platfirm to assist customer queries and concerns, quick resolution of queries and complaints, instant response to user queries and tat based resolution ...
In my view, one of the especially beneficial when it comes to interface.
What do you like best about the product?
Freshchat is used in many organizations where I have worked, and it is a really efficient way to use the feature because it is convenient, simple to use, and highly helpful.
What do you dislike about the product?
Such problems don't exist in my opinion, and it really does reduce the amount of effort. In that situation, the Intelliassign is the best alternative because it is the best option in terms of work, as I will discuss below.
What problems is the product solving and how is that benefiting you?
Yes, it is one of the best option one organization could have, I personally prefer the Intelli Assign the best option, in my organization we used to sufer to reach out FRT but as per using the IntelliAssign is my personal favorite.
One of the best platforms I have come across
What do you like best about the product?
Deliversgood value for the price. Happy with the feature set.
What do you dislike about the product?
The assignment feature could be better. Sometimes the executives dont receive the chat, even if its closed.
What problems is the product solving and how is that benefiting you?
This is one of the best platform for chat process. Its pricing and the support team works best.
Helpful platform to increase customer experience.
What do you like best about the product?
Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..
What do you dislike about the product?
Additional Filters could have been included, in order to select the resolved count and allocated count for easy sorting and this definitely helps in fetching the data as required
What problems is the product solving and how is that benefiting you?
Helping the users on realtime updates and addressing the issues on realtime to ensure customer satisfaction, meeting the expectations and assiting users as per the query
Stress reliefer
What do you like best about the product?
The speed of the freshchart is very impressive it helps to resolve query soon
What do you dislike about the product?
There is no specific dislikeof freschart as its allover well and good
What problems is the product solving and how is that benefiting you?
Freshchart helps in resolving the queries of the customer and it helps to satisfy the customer on its best.
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