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Its been remarkable experience
What do you like best about the product?
That messages from various channels can all come into one place and be responded fromcentral place
What do you dislike about the product?
nothing really just that same client can send multiple messages at the same time
What problems is the product solving and how is that benefiting you?
Urgent requests from clients are addressed in an instant, and this helps in service delivery and customer experience
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Seamless and User-Friendly: A Game-Changing System
What do you like best about the product?
From the moment I set it up, it was evident that this system was designed with simplicity and ease of use in mind. I am delighted to share my positive experience and recommend it wholeheartedly.
The setup process was an absolute breeze. With clear, step-by-step instructions and an intuitive interface, I had everything up and running in no time. Unlike other systems I've encountered, this one didn't require technical expertise or endless troubleshooting. It was refreshingly straightforward, making the entire setup experience stress-free and enjoyable.
Navigating the system is very easy from an agent and admin perspective. It doesn't require extensive training for first-time users.
Furthermore, integrating the local CRM and the Bot setup was straightforward and required minimal intervention from our developers.
The Customer Support team is very responsive, and also we were provided extra guidance whenever we asked for it.
The setup process was an absolute breeze. With clear, step-by-step instructions and an intuitive interface, I had everything up and running in no time. Unlike other systems I've encountered, this one didn't require technical expertise or endless troubleshooting. It was refreshingly straightforward, making the entire setup experience stress-free and enjoyable.
Navigating the system is very easy from an agent and admin perspective. It doesn't require extensive training for first-time users.
Furthermore, integrating the local CRM and the Bot setup was straightforward and required minimal intervention from our developers.
The Customer Support team is very responsive, and also we were provided extra guidance whenever we asked for it.
What do you dislike about the product?
While the support team is friendly and approachable, there were instances where they couldn't resolve my issues on the spot. Some problems required further investigation or escalation, resulting in delays in receiving a resolution. In certain cases, it took a day or even two to get a satisfactory response or a resolution to my queries. They showed a genuine willingness to assist and resolve any issues encountered, even if it took longer than expected. Their expertise and dedication is commendable, although the overall response time could certainly be improved.
What problems is the product solving and how is that benefiting you?
Using Live Chat Freshchat helped us provide a direct and interactive way to engage with our customers while the system can easily scale to accommodate higher volumes of inquiries.
Implementing chatbots and live chat was an efficient and cost-effective solution for our team.
Implementing chatbots and live chat was an efficient and cost-effective solution for our team.
Freshchat provides a customisable experience for comms that is simple to integrate
What do you like best about the product?
The customizability of components relating to chat comms on both freshdesk and freshsales. Makes it really easy to iterate fast but also provide a custom user experience.
What do you dislike about the product?
Would love to see a pricing model that maybe cuts across Freshdesk, Freshchat and Freshsales in a single fee payment, each with its given quotas and ranges, but with some room for flexibility.
What problems is the product solving and how is that benefiting you?
Freshchat allows us to create a custom, easy to use integration for live chat so that developers can focus fully on the business model of the company without having to reinvent the wheel.
It's great but can be so much better
What do you like best about the product?
Reliable and efficient. Bugs are less if you don't have a lot of automations
What do you dislike about the product?
UI seems a bit cluttered and can be difficult to understand for a new user
What problems is the product solving and how is that benefiting you?
Helps us with a live support channel and provide support.
User friendly
What do you like best about the product?
Easy navigation, wherein we can search for options on implementation and round the clock availability of support team
What do you dislike about the product?
Restrictions, have to rely on Meta for proactive reach out
What problems is the product solving and how is that benefiting you?
Blocking Spam user, template approval form Meta instead of Freshchat
Very well-integrated, with a lot of features that help streamline workflow!
What do you like best about the product?
It helps to prevent me from jumping between many tabs to complete my workflow, but instead centralises many things on one platform.
What do you dislike about the product?
The frequency that bugs and technical issues happen.
What problems is the product solving and how is that benefiting you?
It simplifies the working experience, instead of managing and monitoring individual apps and platforms.
Vey useful to make Live chat, LINE, FB messenger, Whatsapp to be one platform!
What do you like best about the product?
The features are accessible for the new beginner; canned response is very useful! Dashboard is very excellent, we can see the live report and check specific chat groups by filtering.
The analytics is beneficial to see the trends so we can set our staff up with another assignment!
The analytics is beneficial to see the trends so we can set our staff up with another assignment!
What do you dislike about the product?
Facebook Messenger is only for 1 (one) account; for the holding company consists of many entities with different Facebook accounts, it is not being accommodated. The chat BOT is very expensive!
What problems is the product solving and how is that benefiting you?
Airlines are having a dynamic change regarding departure timings; Freshchat can help us accommodate the information and support our passengers to have expected departures by using our customer support channel. Most importantly, we can serve all our customers by completing the chat queues!
Excellent
What do you like best about the product?
Interface is excellent, support is very helpful.
What do you dislike about the product?
The same WhatsApp number cannot be shared between Freshdesk Omnichannel and Freshsales. This is a major issue that needs to be resolved. We CANNOT have a separate number for sales and notifications.
What problems is the product solving and how is that benefiting you?
It gives us an integrated system to manage support queries from various sources - WhatsApp, Instagram, email, et cetera.
Omnichannel
What do you like best about the product?
Gosto da centralidade das informações e de ter tudo em um só lugar.
O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.
O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.
What do you dislike about the product?
Por não ser uma plataforma brasileira, e meu produto sim, pode ser que não nos atenda em todos os momentos e necessidades.
What problems is the product solving and how is that benefiting you?
Automatizando o primeiro contato do cliente conosco, com isso otimizamos o tempo do nosso atendente humano.
E centraliza todas as informações em um só lugar.
E centraliza todas as informações em um só lugar.
Awesome tool
What do you like best about the product?
Convenience of reports
BOT feasibility
Communication whatsapp messages
BOT feasibility
Communication whatsapp messages
What do you dislike about the product?
Integrations are difficult
For different logs need to reach to admin team everytime
For different logs need to reach to admin team everytime
What problems is the product solving and how is that benefiting you?
Chat with the customer
Live experience
Live experience
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