Freshchat
Freshworks Inc.Reviews from AWS customer
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Great tools by FreshWorks
What do you like best about the product?
Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.
What do you dislike about the product?
Support has been great, but it does take some time to fix an issue if it is a complex case. The support should start with an email, and if the communication keeps going back and forth, I think a call is warranted so we can fix the issue and close the case. I do not have many things to say negatively about FreshChat.
What problems is the product solving and how is that benefiting you?
Faster responses to our clients via the chat. If the issue can not be resolved by chat, then we will reach out.
Freshchat great solution with a few adjustments needed
What do you like best about the product?
I like that it has a good integration when we use it with freshdesk omnichannel. The integrations with multiple channels, especially slack which really helps. And the bot functionalities really help with triage on our day to day business.
What do you dislike about the product?
I really have some problems with the Whatsapp Proactive messaging which is an app that doesn't have a friendly design, it would be better if it had a friendlier look. I also think that it could be easier to map some things inside the bot when we use it in the Omnichannel version, also adding an NPS or Survey through a bot when it has integration with Whatsapp.
What problems is the product solving and how is that benefiting you?
It helps us through the bot with the self-service because we have it integrated with our knowledge base and it also helps us with mapping through the bot with who customer would like to speak.
Regular Choice for a chat
What do you like best about the product?
multiple service channels like a Instagram, facebook and whatsapp , integration with your website is very easy, with multiple groups and agents on the platform
What do you dislike about the product?
there is no display of the customer's position in the queue
What problems is the product solving and how is that benefiting you?
Any problems about customer support, live chat, and chat bot , and the tool is very very intuitive
Huge promises, poor delivery
What do you like best about the product?
Initially, the pricing was very economical.
What do you dislike about the product?
The tool is very slow when large volumes of chat come in. It's also buggy and lacks features that are important while handling conversations.
What problems is the product solving and how is that benefiting you?
Freshchat just helped with the basic chat needs. Nothing more.
Complete product but can be complex
What do you like best about the product?
Most features are available. There's always a way to achieve what you want to achieve.
The support team is always quickly available, but the quality of customer service is inconsistent.
The support team is always quickly available, but the quality of customer service is inconsistent.
What do you dislike about the product?
The analytics don't always work well, are unclear, and it isn't easy to set up custom reports.
I often need to contact their support team to achieve advanced automation.
I often need to contact their support team to achieve advanced automation.
What problems is the product solving and how is that benefiting you?
It helps us with our support inquiries (email and chat).
Waste of My Time
What do you like best about the product?
Its conditional formatting, one-click publishing, and simple code deployment were some of my favourite features. However, my total experience was awful. The dashboard was not receiving inputs from the chatbot on my website. They don't even reply to the ticket.
What do you dislike about the product?
What frustrates me is that the chatbot's typeface is customised in accordance with the website or application, which is not always optimal, and that the user experience is destroyed even if the dashboard is extremely complicated and the customer care is horrible.
What problems is the product solving and how is that benefiting you?
To enhance customer service and control traffic, I wanted a chatbot on my website. However, it did not assist me with this; rather, they merely wasted my time and money.
good chat portal to do your work
What do you like best about the product?
We are writing with riders and the chat is working very well, sometimes there are some issues like lagging bugs, but its enough good to work with freshchat : - )
What do you dislike about the product?
Sometimes its lagging and slow, i dont know if its because of my internet, but there is no other thing to complain, its a good chat portal for me and my colleagues :)
What problems is the product solving and how is that benefiting you?
it was very slow, but the new update fixed everything. the new colour is good as well, so thats it thank you for asking and thank you gor inviting for the survey :)
Freshchat
What do you like best about the product?
Easy integration, can add social media messages and also whatsapp
What do you dislike about the product?
Instagram cannot be added and multiple shopify stores as well
What problems is the product solving and how is that benefiting you?
It helps companies deal with their customers through Omni channel solutions
One of the Best Tools for Live Support
What do you like best about the product?
It offers a nice experience to the user. It works pretty well if it's well structured. It has a simple and user-friendly interface for customers, visitors, users of your application.
What do you dislike about the product?
The administration panel can be confusing at first use. Panels of Freshworks products are not very good for single application use. For example, it can be useful if you use Frashdesk with Freshchat.
What problems is the product solving and how is that benefiting you?
It offers a useful service to your customers who want to get answers quickly. He can instantly contact an official and find the answer he is looking for. This also saves you time.
amazing review of freshchat
What do you like best about the product?
flow of work is good , and handling chats and calls are very easy
What do you dislike about the product?
Sever issue minor but rest of all is amazing
What problems is the product solving and how is that benefiting you?
handling chats and calling system is amazing
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