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Well-constituted and complete software that makes your work easier
What do you like best about the product?
This software is well built and very complete, it meets all the basic requirements, its user interface is simple and easy to understand, it provides an excellent context of the client's profile which allows the experienced team to make the job much easier. You can easily access the tool and make some changes. Their customer service agents are beneficial, friendly, and knowledgeable; they always make sure you get all the assistance you need before the end of the chat.
What do you dislike about the product?
Automation is limited to a couple of available options, and they are not scalable. There are no expandable criteria.
What problems is the product solving and how is that benefiting you?
Freshdesk has allowed me to completely overhaul the system, work more efficiently and respond to our customers quickly while allowing me more self-help options. Extremely useful as it provides the right and adequate tools to manage my CRM system, to keep better control over potential and regular customers, as well as to be able to assist them, attend to their requests and concerns.
Recommendations to others considering the product:
Freshdesk Messaging is a customer messaging software created for businesses of all sizes. I recommend it for any growing organization that wants to integrate it into their website or application to provide user support. A fair and modern platform, with the right tools and a comfortable interface, correct functionalities that allow you to offer the best service to all your customers.
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Value for money and easy to setup
What do you like best about the product?
- Free trial lets you get comfortable
- Bot builder is pretty intuitive
- Bot builder is pretty intuitive
What do you dislike about the product?
- Campaign reporting is abysmal
- Limited customizations on the widget without engineering support
- Limited customizations on the widget without engineering support
What problems is the product solving and how is that benefiting you?
Nudging website users to move lower into the funnel. Still early days but seeing ~3% interaction.
Unglaublich toller Live-Chat, empfohlen
What do you like best about the product?
I like this customer messaging software; it has a well-designed user interface. In terms of functionality, it is correct; it provides everything you need to make communication with customers more proactive. Its chatbots are perfect for optimizing customer service, getting more conversations, and retaining customers, and it is straightforward to set up.
What do you dislike about the product?
Freshdesk Messaging is great and has really very few disadvantages associated with it from my point of view, one of them is that there are specific features that can only be accessed by getting the highest price level version.
What problems is the product solving and how is that benefiting you?
Freshdesk Messaging provides us with innovative ways to establish contact with prospects and customers; resulting in a significant increase in conversations, customer issues resolved faster, customer outreach, improved support and business opportunities.
Recommendations to others considering the product:
Given my experience as a user of Freshdesk Messaging, I would highly recommend it; it opens up a more effective way to focus on customers and their needs to improve the quality of customer service. It's excellent software.
Best chat support
What do you like best about the product?
The best thing that I like about Freshchat is real-time analytics. As a team manager, it allows to keep a real-time view of what the agents are doing and the SLAs
What do you dislike about the product?
You do not get comprehensive reports and analytics which can be used to improve your service offering and optimise the operations and customer experience. It only gives broad level numbers
What problems is the product solving and how is that benefiting you?
It helps in solving the customer support experience. You get features like chat-bot and automation. It also has features like auto-assigned and AI-based bot to help you manage your team
Get more done, together with Freshsales & Freshconnect
What do you like best about the product?
Get more done, together with Freshsales and Freshconnect
With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
With Freshsales and Freshconnect, communicate in context and collaborate with teams across your organization to close deals, faster.
What do you dislike about the product?
There was nothing that I disliked. THIS lets one invite a developer or anyone else instantly to meet.
What problems is the product solving and how is that benefiting you?
With collaboration in Freshsales, empowers users to quickly get access to relevant customer information, collaborates with team members right where it’s needed
Highly Recommended tool for livechat operations
What do you like best about the product?
We have migrated to freshdesk from another provider and we loved the options it provides for us to customize as per our requirement, our developers was able to set this up on our website with the API in no time which is an added advantage for this tool
What do you dislike about the product?
The reports it provides are limited and to get customized reports we need to reach their technical help which at times is very inconvenient and time consuming as well.
What problems is the product solving and how is that benefiting you?
We are using freshdesk to reach our customers and clients via chat, we offer chat support for all our customers around the world and all of these chats are routed via freshdesk where we have setup intelleassign routing so that chats automatically get assigned to the agents who are online.
Recommendations to others considering the product:
If you have customer base in millions and you are looking for a best tool to have a chat support them freshdesk will be the right option for you
Review freshconnect
What do you like best about the product?
Freshconnect's instant response time is best
What do you dislike about the product?
sometimes it's UI is reacted uninherantley
What problems is the product solving and how is that benefiting you?
With fresh connect, transparency of all projects along with all team members.
great tool with stable built and easy UI
What do you like best about the product?
The best part of FreshDesk messaging is it's simple and easy to understand UI. I didn't need any onboarding process even when they have a free program. Other than that, the software is well built and it convers all the basic requirements
What do you dislike about the product?
I only had bad experience with their support team once. Other than that, all is good
What problems is the product solving and how is that benefiting you?
Fresdesk messaging has made chatbot communication really seamless for me and my company. We get stable leads and great interaction from our website
Nice contextual interaction
What do you like best about the product?
Make comments along with the tickets o requests
What do you dislike about the product?
Lagging problems, I have to refresh the page so I can see the messages
What problems is the product solving and how is that benefiting you?
Easy to get in context to help collaborators to solve problems
Feature loaded but some basic use cases also needs advanced automation
What do you like best about the product?
The best thing about Freshdesk messaging is the easy of imlementation and availablity for bot flows. Then the assignment rules come in really handy and high level reporting too is easy to contemplate and use.
What do you dislike about the product?
Primary use cases sometimes need an advanced automation plugin to be used, and one needs to write logic there. The problem with that arises as it is not as user friends as its other native features are, and also, there is a lot of abstract logic which one needs to understand while writing logic. And this needs constant support from product experts from support.
What problems is the product solving and how is that benefiting you?
We are reducing incoming calls to the customer service team. Also, we can use bot flows to route customer chats to requires teams effectively. Able to answer frequently asked questions without agent intervention.
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