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Simple and Neat Customer Chat Service
What do you like best about the product?
Simple UI, Easy to Use and Implement, Self Explanatory Product
What do you dislike about the product?
Integration with external tools and lack of knowledge base for agents
What problems is the product solving and how is that benefiting you?
Instant Chat Suport through mobile,web and whatsapp
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Best tool for customer experience
What do you like best about the product?
It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
What do you dislike about the product?
There are still some integrations that cannot be done natively and we end up doing them on our own which implies an additional cost and they do not end up having the best integration. Anyway, whenever we make suggestions, they listen to us and it is seen that the technical team is constantly working and growing.
What problems is the product solving and how is that benefiting you?
we are an insurance broker, thanks to freshdesk measseging we were able to digitize our operations, we were able to increase our service hours by more than 60% and considerably reduce waiting and response times.
Recommendations to others considering the product:
To use it!
Very stable and full of features. Does everything for us
What do you like best about the product?
The functionality of Freshdesk messaging is on point. As it is a mature platform that has been in the game for a while, you can see the UI/UX has been great. Creating workflows is also easy in fresdek
What do you dislike about the product?
It would be great if Freshdesk guys could provide with more integration options like Active Campaign as it is a SRM used by many and having a native integration with it would certainly make my life easier
What problems is the product solving and how is that benefiting you?
FreshDesk Messaging helped me set up a stable connection between my company and our clients as well as new prospects. It is a great tool for messaging and having conversation with clients
Fresh desk review
What do you like best about the product?
An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
What do you dislike about the product?
Sometimes we notice a delay in the messages, especially the first message, and the chat is also transferred to another agent without any reason and this affects the agents
What problems is the product solving and how is that benefiting you?
The problem of delays in messages is still not resolved yet, but we can say that it has become less than befor. and about the problim, the chat assigned to another agent has not solved yet, but its Rarely happens
The best live chat to manage your sale on spot
What do you like best about the product?
FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure
Also it's the best way to track agent availablity and check there AHT and first response time
Also it's the best way to track agent availablity and check there AHT and first response time
What do you dislike about the product?
Some times I sent a message and the customer unable to read it it's maybe because bad internet I don't know exactly the main reason for it
I hate when the customer information didn't appear on FC
I hate when the customer information didn't appear on FC
What problems is the product solving and how is that benefiting you?
Iam using Freshchat on Talabat dispatcher so I can handle all the rider's issues that they gave during the delivery time,
Easy to use spicialy using canned response to be more fast to solve the issue
Easy to use spicialy using canned response to be more fast to solve the issue
Very usefull to contribute to answers and problem solving
What do you like best about the product?
Contextualization of a manner in the tickets you or your collaborators attend
What do you dislike about the product?
not able to respond from the email when I get the notification
What problems is the product solving and how is that benefiting you?
Easy contextual answers, saves up time in researching the manner
Freshdesk Messaging is so useful for bridging a communication mode between large community.
What do you like best about the product?
It has such an easy and dynamic interface.
What do you dislike about the product?
Its active, available, and unavailable options need improvement.
What problems is the product solving and how is that benefiting you?
We are using it to communicate with riders of foodpanda.
why i love Freshdesk Messaging
What do you like best about the product?
I love it because it's easy to use and fast plus shows you everything that happens in chat like if Conversation was assigned to an agent or group plus the private note is very useful if you want to save something important in the chat like a pic order a date about the customer, private note is only visible to agents customer connect see it also that chat is counting with seconds if u didn't give it first respond thats is good if u have target also the reporting is so powerful and helpful as it shows u the number of agents and assigned chat and the aht and first respond for everyone also Canned Responses is great saves alot of time and u can also add your own plugs on smart plug it's just great i love it
What do you dislike about the product?
well sometimes it the chat time count is wrong or have delay and also not counting in seconds if u give a response from ur side , also that if u don't have chats assigned to u after a while u will be automatically inactive and any chat will be assigned to u will count as away
What problems is the product solving and how is that benefiting you?
the private note is excellent makes it easy to tell an agent something without being visible to customer
Canned Responses makes it faster and easy to handle the chat
the reports is so useful to understand what is the most common issue ur business have
the Custom View is great u can see any agent chats
Canned Responses makes it faster and easy to handle the chat
the reports is so useful to understand what is the most common issue ur business have
the Custom View is great u can see any agent chats
Clean and professional platform
What do you like best about the product?
Freshdesk has an excellent, very intuitive and dynamic interface, it is extremely easy to use, so you will not need professional knowledge to use it, it allows you to use real-time messaging, which brings with it many excellent functions and allows you to share files, Freshchat you can configure and customize it to suit your needs, Freshdesk has notifications that notify you when someone wants to start a chat with you, it has an excellent free trial that comes with incredible features.
What do you dislike about the product?
So far I have not found something that I dislike, I have really had a very good experience using this software, it has a chat from which you can answer questions continuously.
What problems is the product solving and how is that benefiting you?
Freshchat has allowed me to publish URL links in the chats, unlike other platforms, it has an excellent integration with Slack, I find it incredible that the user interface is really nice. Freshdesk Messaging allows you to be able to integrate with your website.
Recommendations to others considering the product:
I recommend it to be able to communicate better with your potential clients, it is an excellent platform for all types of companies.
why i love Freshchat
What do you like best about the product?
i like many tings first the Canned Responses it's great and u can add as much u can also i can see that chat i resolved and was assigned to me or one of the agents by selecting custom veiw i also love that u can send something to more then one Conversation by selecting it
What do you dislike about the product?
not counting in seconds within the chat
What problems is the product solving and how is that benefiting you?
fast handling, and it's just great, and everything is great also assigning chats to English or Arabic teams in an automatic way
Recommendations to others considering the product:
adding seconds would be great
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