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Customer service
What do you like best about the product?
The best way of thinking new ideas on a daily basis and help customers like a friend .
What do you dislike about the product?
Well nothing all is well and perfectly maintained.
What problems is the product solving and how is that benefiting you?
It helps in solving each and every problems related to their products and answering customer's questions related to products
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This is what we call an amazing experience..
What do you like best about the product?
The ease of use and navigating the interface makes it wonderful. Customer support is one of the best in class. Numerous features makes it verstaile.
What do you dislike about the product?
I couldn't find anything to be disliked.
What problems is the product solving and how is that benefiting you?
When it comes to Customer support and engagement, Freshworks Customer Service Suite addresses several key problems.
It is solving issues like automating workflows, providing solid analytics.
It is solving issues like automating workflows, providing solid analytics.
Efficient and user friendly (good choice for time management)
What do you like best about the product?
it is liked enhanced customer support which is advanced with lot of features.
What do you dislike about the product?
i think chat support can be improved, searching or viewing of old tickets can be made much for efficent and convenient
What problems is the product solving and how is that benefiting you?
It solves real time management and makes tasks much easier.
Best AI-Powered Solution for Customer Service
What do you like best about the product?
Its time saving and provides broad channel coverages.
What do you dislike about the product?
It uses AI so there can be biases that might happen in future but not for now.
What problems is the product solving and how is that benefiting you?
It helps connecting better with customers and provide faster resolution with help of AI features.
Eficiente y facil de usar
What do you like best about the product?
Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente.
What do you dislike about the product?
Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion.
What problems is the product solving and how is that benefiting you?
A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido
The worst software we have ever spent money on
What do you like best about the product?
Certain automations and the workflow builder
What do you dislike about the product?
The bugs were endless and took months to sort out. Some were only sorted out once we terminated our plan and I was still emailed 6 months later.
The system was slow and the support was nonexistent.
The system was slow and the support was nonexistent.
What problems is the product solving and how is that benefiting you?
We chat to clients daily via WhatsApp and this allowed us to integrate WhatsApp API and manage across the board.
Our go-to Customer Service tool!
What do you like best about the product?
With Freshchat seamlessly integrated into our operations along with Freshdesk, engaging customers across across channels has never been easier. This user-friendly tool, used daily alongside Freshdesk for the past two years, is a cost-effective powerhouse. Its versatile functionality spans chats, emails & calls, making this bundle our go-to customer service tool.
What do you dislike about the product?
Nothing in particular, just the customer service could be better!
What problems is the product solving and how is that benefiting you?
FreshChat solves customer engagement challenges by offering seamless interaction across multiple channels. Its integration with Freshdesk & Freshcaller streamlines daily tasks, providing a cost-effective solution for comprehensive customer support.
Great Omnichannel system
What do you like best about the product?
Easy to use and good reporting, it gives supervisor 360 view on agent performance
What do you dislike about the product?
That all the channels have different interface
What problems is the product solving and how is that benefiting you?
Customer interactions
Customer Satisfaction at Breeze with Freshchat
What do you like best about the product?
Freshworks is always winning on IT platforms provision from SAP and Microsoft - I rank it No.3.
Freshchat is one of the tools that I implemented during C-19.
It enables me to engage with customers via a wide array of channels such as iMessage and social channels.
Freshchat is one of the tools that I implemented during C-19.
It enables me to engage with customers via a wide array of channels such as iMessage and social channels.
What do you dislike about the product?
Freshchat has a free trial but it lacks freemium version.
What problems is the product solving and how is that benefiting you?
It help deliver customized experiences to customers.
Offering live support to our customers help retain them in real-time.
Offering live support to our customers help retain them in real-time.
A new project from FreshDesk
What do you like best about the product?
Freshchat is our daily use CRM which we started using 4 months ago along with Freshdesk.
It is an inexpensive CRM that can be used for a variety of things such as handling chats, emails, calls, and even social media.
It's also very good when it comes to creating filters, you can filter by the agent, specific inquiries, specific channels, specific status, and specific groups (different departments) it also has a very unique feature: Freddy AI!
The use of AI is very unique to any other CRM we used in the past, Freddy can summarize a chat or an email and also can craft an email in response to the customer's email while utilizing our database where it is being fed information regarding our work. It can also transcript a call which is useful sometimes. It can rephrase a text, enhance its tone, and expand the text also which is something I like very much!
You can integrate pages from your website into Freschat and it will turn it into a 'canned response' which is great as it can be used to answer some of the people FAQ's.
It is an inexpensive CRM that can be used for a variety of things such as handling chats, emails, calls, and even social media.
It's also very good when it comes to creating filters, you can filter by the agent, specific inquiries, specific channels, specific status, and specific groups (different departments) it also has a very unique feature: Freddy AI!
The use of AI is very unique to any other CRM we used in the past, Freddy can summarize a chat or an email and also can craft an email in response to the customer's email while utilizing our database where it is being fed information regarding our work. It can also transcript a call which is useful sometimes. It can rephrase a text, enhance its tone, and expand the text also which is something I like very much!
You can integrate pages from your website into Freschat and it will turn it into a 'canned response' which is great as it can be used to answer some of the people FAQ's.
What do you dislike about the product?
Unfortunately, since it is a new CRM recently developed by Freshworks, it comes with many bugs such as emails that the customer sends may come appear as a different person entirely, and it's a hassle to find the actual sender of the email.
We find it hard to merge a customer with 2 different accounts and it may bug out.
The support dashboard is very inaccurate and does not always display the right values.
There is no way to find out how many surveys an agent receives, there is no dashboard for it and you can only find out by actual ticket.
Canned responses are bugged when you search for a canned response you have a chance to not find it all and have to search again!
TLDR too many bugs that need ironing out
We find it hard to merge a customer with 2 different accounts and it may bug out.
The support dashboard is very inaccurate and does not always display the right values.
There is no way to find out how many surveys an agent receives, there is no dashboard for it and you can only find out by actual ticket.
Canned responses are bugged when you search for a canned response you have a chance to not find it all and have to search again!
TLDR too many bugs that need ironing out
What problems is the product solving and how is that benefiting you?
it's one of the many CRMs in the market and its benefiting us due to it being cheap and easy to use but bugs needs to be fixed and it will be up there in the top 3.
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