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Great tool for efficient customer support
What do you like best about the product?
I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support.
What do you dislike about the product?
One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution.
What problems is the product solving and how is that benefiting you?
Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized.
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Freshworks customer service suite is great to use within enterprises
What do you like best about the product?
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite.
What do you dislike about the product?
The pricing could be more budget-friendly.
What problems is the product solving and how is that benefiting you?
Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives
Customer service
What do you like best about the product?
The best way of thinking new ideas on a daily basis and help customers like a friend .
What do you dislike about the product?
Well nothing all is well and perfectly maintained.
What problems is the product solving and how is that benefiting you?
It helps in solving each and every problems related to their products and answering customer's questions related to products
This is what we call an amazing experience..
What do you like best about the product?
The ease of use and navigating the interface makes it wonderful. Customer support is one of the best in class. Numerous features makes it verstaile.
What do you dislike about the product?
I couldn't find anything to be disliked.
What problems is the product solving and how is that benefiting you?
When it comes to Customer support and engagement, Freshworks Customer Service Suite addresses several key problems.
It is solving issues like automating workflows, providing solid analytics.
It is solving issues like automating workflows, providing solid analytics.
Efficient and user friendly (good choice for time management)
What do you like best about the product?
it is liked enhanced customer support which is advanced with lot of features.
What do you dislike about the product?
i think chat support can be improved, searching or viewing of old tickets can be made much for efficent and convenient
What problems is the product solving and how is that benefiting you?
It solves real time management and makes tasks much easier.
Best AI-Powered Solution for Customer Service
What do you like best about the product?
Its time saving and provides broad channel coverages.
What do you dislike about the product?
It uses AI so there can be biases that might happen in future but not for now.
What problems is the product solving and how is that benefiting you?
It helps connecting better with customers and provide faster resolution with help of AI features.
Eficiente y facil de usar
What do you like best about the product?
Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente.
What do you dislike about the product?
Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion.
What problems is the product solving and how is that benefiting you?
A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido
The worst software we have ever spent money on
What do you like best about the product?
Certain automations and the workflow builder
What do you dislike about the product?
The bugs were endless and took months to sort out. Some were only sorted out once we terminated our plan and I was still emailed 6 months later.
The system was slow and the support was nonexistent.
The system was slow and the support was nonexistent.
What problems is the product solving and how is that benefiting you?
We chat to clients daily via WhatsApp and this allowed us to integrate WhatsApp API and manage across the board.
Our go-to Customer Service tool!
What do you like best about the product?
With Freshchat seamlessly integrated into our operations along with Freshdesk, engaging customers across across channels has never been easier. This user-friendly tool, used daily alongside Freshdesk for the past two years, is a cost-effective powerhouse. Its versatile functionality spans chats, emails & calls, making this bundle our go-to customer service tool.
What do you dislike about the product?
Nothing in particular, just the customer service could be better!
What problems is the product solving and how is that benefiting you?
FreshChat solves customer engagement challenges by offering seamless interaction across multiple channels. Its integration with Freshdesk & Freshcaller streamlines daily tasks, providing a cost-effective solution for comprehensive customer support.
Great Omnichannel system
What do you like best about the product?
Easy to use and good reporting, it gives supervisor 360 view on agent performance
What do you dislike about the product?
That all the channels have different interface
What problems is the product solving and how is that benefiting you?
Customer interactions
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