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Easy to use and intuitive
What do you like best about the product?
Freshchat is really easy to use and intuitive. The best thing about it's its integration with other apps such as Freshdesk, WordPress, etc. We use it to convert chat into tickets and our customer can easily contact us by our website and our app.
What do you dislike about the product?
The only thing we dislike is that we already paid for Freshdesk and for Freshchat and we thought that it was on the same family. So we would like to only paid Freshdesk as Freschat include with it.
What problems is the product solving and how is that benefiting you?
Easily convert chat into tickets and upload and download screenshots for customer!
Recommendations to others considering the product:
Easy to integrations with many softwares
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Excellent support managing tool
What do you like best about the product?
The design is really user friendly and allows assistants to have a comfortable managing experience. Simple to implement and to understand its features.
What do you dislike about the product?
It should be more visually customisable.
What problems is the product solving and how is that benefiting you?
It allows to have different support channels so clients are directed to the right assistant.
Amazing team and amazing product
What do you like best about the product?
We had a few issues implementing their product on a react-native app but their support was so fast and so efficient, unbelievable. All the issues were only because of our implementation and our misunderstandings. Their product works really well and it looks great integrated in our business model.
What do you dislike about the product?
Nothing, for real, I have nothing to dislike about this team and product.
What problems is the product solving and how is that benefiting you?
We're integrating the freshchat for customers support in our business. A small startup for micro-mobility.
Great in-app chat alternative to Intercom.io
What do you like best about the product?
Freshchat provides a great way for me to communicate with my customers on my front-end marketing site, as well as directly in my web application.
Each user that has started at chat can be easily tracked to see the chat history and see how many times they've logged on, what pages they have visited which is helpful for managing communications and understanding basic account usage by that user.
Each user that has started at chat can be easily tracked to see the chat history and see how many times they've logged on, what pages they have visited which is helpful for managing communications and understanding basic account usage by that user.
What do you dislike about the product?
Needs an easy switch for turning off the chat in mobile (you have to edit the code).
What problems is the product solving and how is that benefiting you?
I have a startup and didn't want to spend $50 per month + on intercom, so Freshchat has provided an affordable solution for me to provide chat support for my customers.
Recommendations to others considering the product:
I briefly tried both intercom and Freshchat and I actually thought Freshchat was easier and more intuitive to setup than intercom.
Useful business chat
What do you like best about the product?
You can link support tickets or business deals to the chat with your colleague
What do you dislike about the product?
It is in a separate window so you can't look at it whilst in other Fresh software i.e. freshsales
What problems is the product solving and how is that benefiting you?
It saves a lot of time when talking to colleagues about a specific issue/customer
Freshdesk Must have tool for Interacting with customer!
What do you like best about the product?
I used multiple chats but only freshdesk created many engagement. It has plenty of features in free plan itself. Trigger feature in freshchat helps to target users based on the behaviors and run campaigns based on that. This helps us to unwrap lot of things user was confused and why we are loosing in funnel.
What do you dislike about the product?
More options to customize the chat icons. This will be helpful for branding. Direct ticket handling for support raised from freshchat will be helpful instead of freshdesk integration. Bot option helps me a lot as customer can get his questions answered events if agents are not active.
What problems is the product solving and how is that benefiting you?
I had problem with my customers not signing up who landed from google organic search. After freshchat installation I launched a trigger campaign to know why customer not moving further in conversion. With freshchat after conversation with many customer, we learnt how we can improve the user experience.
Recommendations to others considering the product:
I would recommend you to use this without considering any other alternative. It will match beyond your expectations with more features helps in increasing the revenue.
It is a simple application aimed at improving the customer experience
What do you like best about the product?
The service is great for organizing communications with users. It allows you to customize the appearance of the chat and set up autoresponders. Guides conversations to the correct agents and also collect metrics to know the level of customer satisfaction.
The bots are easy to use, they are useful to serve users at any time of the day.
The bots are easy to use, they are useful to serve users at any time of the day.
What do you dislike about the product?
It's hard to find something I don't like, Freshchat is just great.
What problems is the product solving and how is that benefiting you?
Freshchat is the perfect way to communicate with our prospects in real time. Personalized interaction helps us respond to the unique needs of users and discover potential customers. Integrations with third-party products increase productivity.
Recommendations to others considering the product:
I recommend the software because it offers a wide variety of functions aimed at improving customer service.
Freshconnect is the best time tracking software.
What do you like best about the product?
Freshconnect is one of the best collaboration and management tool. Freshconnect is a great solution software for the small business companies. The one of the great benefit of this software is that it is great application software for the specialists and small organizations. This software provides the different ways such as, invoices, time tracking, expenses and reliable ways to connect with the employees and colleagues. This software provides the full information to our customer. Hence, it is the best way to communicate in the organization.
What do you dislike about the product?
The biggest disadvantage of this software is that the function of balance sheet is not good. This software is very expensive as compared to its competitors. The another problem of this software is that the updating system of freshconnect is a little more difficult with the importing of expenses. But to conclude that it is the great software for small businesses.
What problems is the product solving and how is that benefiting you?
Freshconnect is very users friendly and very helpful software. The great thing I like about this software is that it can be very helpful for running the business in an easiest way. I recommend this software because it is the best business software.
Affordable and easy to use
What do you like best about the product?
Works in all my devices and whatsapp integration is cheaper
What do you dislike about the product?
Is hard to integrate with the web page if you want to add a pre-form because you have to make certains configurations on the backend
What problems is the product solving and how is that benefiting you?
Live interaction with all the users that came form Google or Facebook ads.
A good tool to organize information and strengthen teamwork
What do you like best about the product?
It is very useful to have all the personnel and all the departments of a company connected since they can be easily updated.
The environment may seem a bit loaded, but it is impressive as you spend time handling it and feel that everything is well organized, we can already have the right information at all times, even beyond the internal network of a company and be able to respond to customer requests . It also makes the departments are not dispersed within a company interchangeably if they are not in the same building. You can organize and notify and create collaborative environments of the projects, and tasks in general within the company which makes this software a great help
What do you dislike about the product?
Requesting a demo sometimes takes time. The initial installation requires certain technical knowledge.
What problems is the product solving and how is that benefiting you?
With Fresconnect we have found that you can simplify many processes and make a company's internal communication more fluid. Although it can be implemented in any business or small business, it is more recommended for those where the flow of information is very constant, numerous and dispersed, as it helps to organize and manage in the best way
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