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Freshchat is a simple and sophisticated live chat
What do you like best about the product?
It is a messaging software with functions that help us improve the user experience and add value to our customer service. It is easy to use and has customization features.
It is integrated into customer service environments and responds perfectly to the expectations of marketing and sales teams since it helps to capture leads through multiple communication channels -like Facebook Messenger-.
Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows.
It is integrated into customer service environments and responds perfectly to the expectations of marketing and sales teams since it helps to capture leads through multiple communication channels -like Facebook Messenger-.
Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows.
What do you dislike about the product?
So far I have had a good experience with Freshchat, it is a user-friendly software with excellent customer support.
What problems is the product solving and how is that benefiting you?
It allows us to guarantee a stable and optimal service. It is also fantastic to capture leads and manage communications with users.
It is also useful for evaluating important metrics such as resolution time or workload of agents. Deepening these aspects help us improve the service we provide.
It is also useful for evaluating important metrics such as resolution time or workload of agents. Deepening these aspects help us improve the service we provide.
Recommendations to others considering the product:
Freshchat's flexibility empowers the customer service, it's great to optimize personalized attention.
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Works well!
What do you like best about the product?
This is really an excellent tool provided by fresh books. The UX/UI and also the clean interface makes it very clean for the team members to connect! Internal communication is so much better all thanks to fresh connect.
What do you dislike about the product?
I personally hope fresh connect can improve and get better like fresh desk.
What problems is the product solving and how is that benefiting you?
I was able to connect better with my clients, and with my team members. We were able to co ordinate in a better way.
Most helpful collaboration tool !!!!
What do you like best about the product?
Freshconnect is an amazing feature provided by freshdesk. It is a complete collaboration tool.Communication among my team members became for efficient ,after using freshconnect.
Team messaging and contextual messaging are the important feature of freshconnect.Freshconnect connects team internally thus project development becomes less headache for me
Team messaging and contextual messaging are the important feature of freshconnect.Freshconnect connects team internally thus project development becomes less headache for me
What do you dislike about the product?
At this moment I dont have anything to dislike.I love freshconnect. It is really time saving.
What problems is the product solving and how is that benefiting you?
Project team management is what I do.I can discuss with my team mates more efficiently.I can conduct discussions based on tickets,their priority and all(on any context).As I can discuss with my team with less time,project development becomes more simpler than before.My team can express their ideas at the right time.So it saves my time a lot.
Recommendations to others considering the product:
Freshconnect is the best collaboration tool to use provided you are using freshdesk.You can communicate with your team more efficient than before.
It is really a time saver.Freshconnect grows internal communication in your company.Thus results in positive solutions after discussions.
It is really a time saver.Freshconnect grows internal communication in your company.Thus results in positive solutions after discussions.
A fresh perspective to in-app chat support
What do you like best about the product?
Easy of use, cost per license, easy integration with other Freshworks apps, Simple to implement In-App Chat SDK
What do you dislike about the product?
The multi-language feature should be part of the other low-cost plans too. For startups in Europe, it becomes extremely important to be able to provide support in different languages.
What problems is the product solving and how is that benefiting you?
Better & quick support to our customers, across channels.
It is effective to improve communication with customers
What do you like best about the product?
The platform gives us the advantage of a smooth communication with customers, connection to multiple channels such as Facebook- make it easier interaction. It is a flexible chat to our needs.
It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.
It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat. In addition, integrations with third-party software increases productivity.
What do you dislike about the product?
It is difficult to find something that I do not like since it is a versatile tool in terms of communication.
What problems is the product solving and how is that benefiting you?
Improves customer experience, optimize messaging and helps us attract qualified leads. Centralizes customer service and increases productivity of our team of agents.
Recommendations to others considering the product:
I recommend to improve productivity and communication. It is a versatile solution to unify customer service.
One of the best Support plataforms.
What do you like best about the product?
Their support and resources are the best to organize customers data and improve their experience. You have tools to make internal and external communication more effective.
What do you dislike about the product?
Sometimes their support takes a few minutes to awnser, but that's rare.
What problems is the product solving and how is that benefiting you?
With the feedback of our costumers we were able to improve their experience on our platform and also our results.
Recommendations to others considering the product:
Use their best plan, it's a very a good investment on your company.
Worst Chat Service used ever
What do you like best about the product?
Setting it up is relatively easy but that is all.
What do you dislike about the product?
They charge on the credit card that is on file for services never used and they do NOT return the money as their support promised within 5 business days. In our case, 10 days have gone by and still, we have not received the refund.
What problems is the product solving and how is that benefiting you?
No benefits at all
Best chat platform
What do you like best about the product?
We have never seen a chatbot that gives the best UI and UX in a couple of lines of code integration. On top of simple and clean design, it helps solve the business problem that we had. We love everything from the co-browsing, FAQ, attachment options, video inserting option, being able to show user's Facebook profile image (automatically), and etc. I can literally list all of the functions that are available in Freshchat.
What do you dislike about the product?
I seriously could not think of anything that we don't like.
What problems is the product solving and how is that benefiting you?
CloudTax (www.cloudtax.ca) is a web and mobile platform that allows Canadian taxpayers to file their taxes for free. Tax rules and filing process are very unique for each client and could be very complicated. With Freshchat, we are able to help our clients who need little assistance while preparing the taxes. Co-browsing and FAQ are unique features that help our clients feel comfortable and stay ahead of our competition.
Recommendations to others considering the product:
If you're evaluating, no look further. This is a great product with a great support system.
Excellent chat, but needs a few more options for customization
What do you like best about the product?
We very much like the FAQ feature of the chat, as well as the fact that it can be integrated with other Freshworks products, making it so much easier to provide customer service. We also very much like the triggers and the nice text formatting we can apply to the messages we send.
What do you dislike about the product?
We feel there should be a few more options for customization. Specifically, we feel that the bot function, which is very useful, should provide separate options for offline and online which go beyond which messages are sent. Namely, we'd like to be able to turn off the bot when our agents are online, or at least decide to ask more questions when offline and fewer questions when online. Also, it would be great for the bot to support translations. Moreover, color customization is a bit limited, not allowing users to select the font size or color (which is a problem when the text color matches a background color, making text not visible).
What problems is the product solving and how is that benefiting you?
We recently move to Freshchat from another chat service, specifically for the reason that it can be integrated with Freshdesk and Freshcaller. This allows us to provide better customer service, having all customer info at hand during any contact we have, whether email, chat or phone. We also decided on Freshchat for the excellent trigger feature.
Staff and Clients Love FRESHCHAT
What do you like best about the product?
Really easy to get it up and running., plugged into our website and staff and clients using it straight out of the box. Within 2 weeks of switching it on clients were flocking to our new live chat system for support
What do you dislike about the product?
tthought about this for several minutes and still couldnt think of anythng :)
What problems is the product solving and how is that benefiting you?
Customer support. Better staff productivity , faster support , happier clients. More SALES ! Seriously we use it as a sales tool . As part of the product demo we log into live chat and show them how long real clients (arent) waiting . It blows people away.
Recommendations to others considering the product:
DO IT !
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