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Best Software which connects the internal team!
What do you like best about the product?
Everything I like about freshconnect is the best part of this software and it is that dashboard which helps show up the conversation and helps team members to discuss on one point and come up with good positive fruitful decisions.
What do you dislike about the product?
Nothing is there to dislike about this. This freshconnect is awesome!
What problems is the product solving and how is that benefiting you?
Here at my company me and my team uses this to to great kind of discussions and avoid non-useful meetings. It saves our time and also makes the best out of our discussions.
Freshconnect gives us a benefit to get connected internally.
Freshconnect gives us a benefit to get connected internally.
Recommendations to others considering the product:
5 star recommendations from my side as it is the best product and will remain as well for the companies
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New & updated
What do you like best about the product?
FreshWorks has just upgraded and combined FreshConnect across all platforms. The best part is that I only made the suggestion 1 day ago & they published it almost immediately.
What do you dislike about the product?
At first, it was completely separated by service; however, they have since combined it. Some of the icons are a little small to see; however, does not hamper the functionality.
What problems is the product solving and how is that benefiting you?
Looking to simplify interoffice communication all within 1 system as some of our staff aren't quite as technologically inclined.
Finally the website support integration we were searching for!
What do you like best about the product?
The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks.
On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website.
We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us.
It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.
On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website.
We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us.
It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.
What do you dislike about the product?
The comments below that are hating on FreshChat. haha kidding.
But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.
But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.
What problems is the product solving and how is that benefiting you?
We are solving the problem of being tied to a computer-based support system that needs to be attended to daily. Using the FreshChat app, our chains are broken.
I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature.
As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.
I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature.
As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.
Recommendations to others considering the product:
Use their FREE trial!
There is nothing to lose and it will give you a good picture of how your time with them will be.
There is nothing to lose and it will give you a good picture of how your time with them will be.
Producto aún en etapa de maduración
What do you like best about the product?
Integración nativa con canales como WhatsApp, Instagram
What do you dislike about the product?
Los tiempos de respuesta por parte de soporte de Freshworks, y el desinterés en entender y asimilar requerimientos nuevos para mejorar el producto.
NO hay soporte nativo en idioma español. Los contactos que requieren comunicación telefónica no se pueden dar en nuestro idioma base; y no todos contamos con posibilidad de un segundo idioma.
NO ha habido respuesta oportuna con respecto a nuestra inscripción al programa de partner (se tienen negocios a la espera de respuesta).
NO hay soporte nativo en idioma español. Los contactos que requieren comunicación telefónica no se pueden dar en nuestro idioma base; y no todos contamos con posibilidad de un segundo idioma.
NO ha habido respuesta oportuna con respecto a nuestra inscripción al programa de partner (se tienen negocios a la espera de respuesta).
What problems is the product solving and how is that benefiting you?
Captura de contactos (prospectos) en el portal, con atención oportuna de sus necesidades. Cierre de negocios.
Recommendations to others considering the product:
Paciencia a la hora de atender inquietudes técnicas y soporte en Español.
Freshchat is a nice user friendly alternative to mainstream live chat channels
What do you like best about the product?
The wealth of information that you can get on the person that contacted you such as browser, last pages visited and social info
What do you dislike about the product?
As of today the colalboration between other freshworks services such as the helpdesk is not seamless. ie we have to maintain the CRM data on both services
What problems is the product solving and how is that benefiting you?
A step forward on unifying data and creating a true omnichannel helpdesk
Freshchat help your customer care service
What do you like best about the product?
I like the amount of personalization you can do in sorting our new leads or customer requests. and sorting them within employees in the company.
What do you dislike about the product?
I wish it could be more directly linked to customer contact details. And to our CRM.
What problems is the product solving and how is that benefiting you?
we are answering all customer and partner requests that use our service. it give an additional point of contact to our services, and it allows for less formal and quick written conversation
awesome service - highly recommend
What do you like best about the product?
range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
What do you dislike about the product?
only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.
What problems is the product solving and how is that benefiting you?
simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.
Recommendations to others considering the product:
if your just getting started or looking to consolidate back office support services, you should really consider looking at freshworks
Simple, Effective Chat Service
What do you like best about the product?
We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
What do you dislike about the product?
We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.
Recommendations to others considering the product:
We highly recommend Freshchat, as the implementation was fairly easy and operation on a daily basis is super smooth.
Bye Zopim Chat :)
What do you like best about the product?
Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast.
What do you dislike about the product?
I need more flexible settings for chat bots. For my plan, bots features is quite basic.
What problems is the product solving and how is that benefiting you?
For now, Im still working and trying with freshchat, but from my point of view, it supposed to be a better upsell channel.
Website communication made easy
What do you like best about the product?
Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
What do you dislike about the product?
Language, we are a mexican base company and would love to have spanish language for the agents interface.
What problems is the product solving and how is that benefiting you?
We can solve doubts for our customers directly on our website and guide them in the purchase process.
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