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awesome service - highly recommend
What do you like best about the product?
range of products offered by freshworks platform is what caught my initial interest - everything we need to handle leads, customer engagement, support. I especially like the al-a-carte but it all plays nicely together - pretty intuitive and easy to get setup and going. The phone app is great when I'm mobile and need to engage.
What do you dislike about the product?
only issue I'd say is the delay in response to support questions. Team is super friendly and helpful, but I see there is time zone delay. Not end of the world but would be nice to have support closer to my time zone but prefer to have the product affordable like it is so willing to wait for answers to questions. Self-support site is good.
What problems is the product solving and how is that benefiting you?
simply engagement with prospective customers and actual customers. Freshworks products have a very clean professional looking face to customers and the workflows are sensible/logical.
Recommendations to others considering the product:
if your just getting started or looking to consolidate back office support services, you should really consider looking at freshworks
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Simple, Effective Chat Service
What do you like best about the product?
We like Freshchat because of the simple, intuitive dashboard which lets us communicate with site visitors quickly and professionally.
What do you dislike about the product?
We haven't found much to dislike about Freshchat. In fact, at the moment I can't think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
Customers are communicating with us to ask questions about our services and products, and Freshchat helps to automate that process.
Recommendations to others considering the product:
We highly recommend Freshchat, as the implementation was fairly easy and operation on a daily basis is super smooth.
Bye Zopim Chat :)
What do you like best about the product?
Integrate easily with magento. Good support and has pricing plan for startup. Very light and fast.
What do you dislike about the product?
I need more flexible settings for chat bots. For my plan, bots features is quite basic.
What problems is the product solving and how is that benefiting you?
For now, Im still working and trying with freshchat, but from my point of view, it supposed to be a better upsell channel.
Website communication made easy
What do you like best about the product?
Most of all i really love the easy to first setup the platform, within minutes our team was already working without hassle.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
The interface is really simple and clean but packed with all feature needed to automatize and create a nice user experience for our customers.
What do you dislike about the product?
Language, we are a mexican base company and would love to have spanish language for the agents interface.
What problems is the product solving and how is that benefiting you?
We can solve doubts for our customers directly on our website and guide them in the purchase process.
World Options review
What do you like best about the product?
The ease and speed of using FreshChat on a daily base.
What do you dislike about the product?
Unable to link location of chat person with customer
What problems is the product solving and how is that benefiting you?
Direct contact with customer to solve problems immediately
Freshchat- Connecting your business with clients
What do you like best about the product?
A well thought workflow to connect all incoming requests to the support platform. Extensive reports to evaluate and analyse. Support is amazing and really efficient. Pleasure to work in a well planned and thought product. The bot takes care of registering queries if the team is not online and can follow up really easily later.
What do you dislike about the product?
Nothing as of now, some additional features when added would convince me to give them a full rating.
What problems is the product solving and how is that benefiting you?
We are using freshchat to connect our support mainly apart from creating more leads and help closing them.
Recommendations to others considering the product:
Would love to recommend this service to others along with other Freshwork services. Efficient support and quick resolutions with extensive Knowledgebase/ Documentation has a lot to do with my recommendation.
Kudos to the workflows in the support system and the ease with which you can set them up.
Kudos to the workflows in the support system and the ease with which you can set them up.
Great tool to start your crm service
What do you like best about the product?
I love that as I small company we have everything that we need in the free version of freshdesk. Hopefully soon we are big enough to graduate versions
What do you dislike about the product?
Some things could be smoother. For example it is kind of difficult to follow a very long thread of emails from users.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our users better. We can assign tickets to people in our other office
Recommendations to others considering the product:
I would recommend Freshchat to anyone looking to provide their customers with live support. If you have one agent dedicated to live chat then the free version is the way to go. If you are a bigger team, then I recommend looking into the paid versions because they offer a lot of functionalities. Additionally, Freshchat integrates seamlessly with Freshdesk, which allows you to never miss any customer communications.
Powerful, Great User Experience
What do you like best about the product?
I like how the interface and tools are laid out, everything is where it should be.
What do you dislike about the product?
No complaints there. I would have loved to add FAQ for the basic plan into the chat window.
What problems is the product solving and how is that benefiting you?
Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.
Recommendations to others considering the product:
Try it.
Easy way yo connect with your customers
What do you like best about the product?
Implementing the plugin was so quick, within one day we were able to set up our chat support team. The basic plan itself have many features for a small organisation. We use fresh desk also to track customer tickets the integration with fresh desk helps us to manage our entire support operations efficiently and able to generate all require reports regarding support operations in a flash. Saves so much of time, also leaving many customer satisfied with prompt support.
What do you dislike about the product?
At times, the desktop notification fails to popup; Not sure if it's a bug or something. due to this the agents do miss some pings at times. We need to take it to the customer support. but it's not a trivial problem in managing the support workload.
What problems is the product solving and how is that benefiting you?
Better visibility on how much support calls comes to team, reporting of the same to management was easy and clear. Billing for customer support became easy for us.
Recommendations to others considering the product:
It will be very good to give integrations with data visualisation tools like tableau. this will help analysts like me to prepare the dashboards in required manner in the already existing company reporting ecosystem.
Freshchat - A fun option
What do you like best about the product?
I like how dynamic, fun and effective it is. I can have enable a bit for automatic responses and save time if the agents are attending more than one customer.
What do you dislike about the product?
I would like to be able to have multiple SLA.
What problems is the product solving and how is that benefiting you?
We have a helpdesk, the Freshchat helps the customer avoid opening unnecessary tickets.
Recommendations to others considering the product:
To map out the priorities of their business.
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