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Excellent Chat Solution for our Business
What do you like best about the product?
Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
What do you dislike about the product?
I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.
What problems is the product solving and how is that benefiting you?
We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.
Recommendations to others considering the product:
It is worth considering due its simple setup and user-friendliness for customers and agents.
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Easy to use, fast, smart.
What do you like best about the product?
the wat how it works, the whay I can transfer this to the other person.
What do you dislike about the product?
So far, I like everything, I don't think there is something that somebody will say that is not perfect for the job.
What problems is the product solving and how is that benefiting you?
Support issues.
Recommendations to others considering the product:
This is going to make your life easy.
An excellent Support channel
What do you like best about the product?
Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.
What do you dislike about the product?
Some issues, I believe Freshchat team is already fixing... In some cases customers won't receive supporters chat, and this can be a con for a while. But the tool keeps being an amazing idea, changing the way you interact with your customers...
What problems is the product solving and how is that benefiting you?
The simplicity of Freshchat and the ability to break barriers when supporting a customer is the main reason why we'll keep using this amazing tool. Customers are in love with Freshchat since the beginning as they are supported really fast on a casual and simple way they are already using on their daily life on other private messaging softwares...
Recommendations to others considering the product:
If you really want to get in touch and aggregate value to your customers, Freshchat is the right tool for you.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
Great product
What do you like best about the product?
Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional.
What do you dislike about the product?
The fact that both chat & emails were on the same software. Now it changed :)
What problems is the product solving and how is that benefiting you?
Really fast to answer to customers.
Great For Small Businesses
What do you like best about the product?
Freshchat is great for small businesses who want to stay connected to their clients.
What do you dislike about the product?
The mobile app could use some work it is a little slow at times.
What problems is the product solving and how is that benefiting you?
Quicker response times to clients
Pleasant Experience
What do you like best about the product?
Super responsive Customer Support team..
What do you dislike about the product?
Some features are confusing to use. Have to refer to cs
What problems is the product solving and how is that benefiting you?
Still testing
Wonderful chat tool
What do you like best about the product?
I love how easy it is to use. We haven't had a chat for our customers before and we've had 0 problems getting started.
The FAQ is a wonderful addition to our supporttools that will help lower pressure on our helpdesk.
The monitoring pages are great. I can see up to date information of my team's performance whenever I want.
We're still experimenting with the canned messages and campaigns, but it looks very promising.
The FAQ is a wonderful addition to our supporttools that will help lower pressure on our helpdesk.
The monitoring pages are great. I can see up to date information of my team's performance whenever I want.
We're still experimenting with the canned messages and campaigns, but it looks very promising.
What do you dislike about the product?
I would like some more customization options for the FAQ and chat. Screen size, tags, more categories etc.
The bot could be better, but it seems new stuff is being released every month, so perhaps we'll see that in the near future.
The bot could be better, but it seems new stuff is being released every month, so perhaps we'll see that in the near future.
What problems is the product solving and how is that benefiting you?
With 4 people on support we're not a huge part of the company but we handle hundreds of tickets.
Freshchat (and Freshdesk) have replaced 3 other programs that were taking way too much of our time.
The FAQ and knowledgebase have consistenly lowered incoming calls.
Freshchat (and Freshdesk) have replaced 3 other programs that were taking way too much of our time.
The FAQ and knowledgebase have consistenly lowered incoming calls.
Recommendations to others considering the product:
Just try it. I'm pretty sure you won't be disappointed.
Still getting used to it. Not real user friendly
What do you like best about the product?
The shortcuts that allow me to send full messages without typing them
What do you dislike about the product?
If I switch off of it and go to another tab, it doesn't let me know if a user has responded. I'll come back and see that the person has been waiting on me, Also, I'd like for the other tickets to close once they've left the chat. Sometime's it may look like there are 20 chats open when in reality, there are none.
What problems is the product solving and how is that benefiting you?
Customer support. Same thing we did with the other system we used. Im just a user and not the admin, so a lot of these questions, I just do not know the answer to. sorry
Strong chat features from a dedicated team
What do you like best about the product?
Chats are fully visible to other agents. Agents can view other chats and leave private or public messages. This makes it very easy to collaborate in the background, step in where needed or use chats as studies for the team. As a manager it's very useful for keeping an eye on chats that might have been missed by the agent.
What do you dislike about the product?
Asynchronous messaging is really cool, but still confuses some visitors. Despite careful tweaking of the offline messages, some visitors still explode because they think they are being ignored when all agents are asleep. I would like to see an option to make business hours more explicit.
What problems is the product solving and how is that benefiting you?
Freshchat is integrated nicely with Freshdesk. The primary problem that it solves for us is providing an instant communication method for customers who have urgent requests, while keeping their conversations synced with the main support desk so we never lose a topic.
Recommendations to others considering the product:
The Freshchat team are incredibly responsive with setup questions both at the start and ongoing. You can be sure that they will help you to reach your goal even if you're simply failing to find the settings that you need.
Freshchat is great for interacting with customers in real time and exchanging information with them.
What do you like best about the product?
Freshchat has a Simple interface and is easy to setup. Freshchat integrates well with Freshdesk to create tickets that contains the chat session information. Freshchat allows us to interact with our customers to resolve support issues and communicate training information. Freshchat allows us to send links to documents that the customer needs to reference from our knowledge base instantly.
What do you dislike about the product?
Some of the features are out of our price range. It would be nice to be able to add individual features to a basic subscription. A basic price with an a'la cart addition of the desired features would be great. I would like to be able to have agents set their availability inside the help desk screen so if they are working with a customer they will not be disturbed.
What problems is the product solving and how is that benefiting you?
We use Freshchat to work with customers to answer questions about setup and configuration of their system. Support agents can send a link to documentation for the customer to reference while helping them with specific issues they are having. Being able to interact with the customer in real time is much more efficient and resolves the customers faster than email reply's.
Recommendations to others considering the product:
Freshchat makes a great addition to your help desk allowing you to interact with your customers in real time.
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