Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great Live Chat platform!
What do you like best about the product?
Compared to some of the bigger players like Intercom and Drift, I think FreshChat is doing *incredibly* well - both in their features and in their price point. Their service is way more accessible for my agency stuff and I've recommended it to all my clients who have also seen great results.
What do you dislike about the product?
Support services hours are off-and-on. I really have no idea when I can contact them, and the response times vary from instant response to a day or so, even on business days. It's not a bad response time, but it's just my thoughts. I would love to see some improvements to the bot as well.
What problems is the product solving and how is that benefiting you?
Having a better time helping clients turn prospects into customers by being able to answer questions on the spot, instead of waiting on getting an answer via email.
- Leave a Comment |
- Mark review as helpful
Great experience with Freshworks!
What do you like best about the product?
Holly and the team are fantastic to work with
What do you dislike about the product?
have not used it much yet. at this point no dislikes
What problems is the product solving and how is that benefiting you?
connects us to our customers. allows me to do reporting on our chats
very user friendly interfaca, a lot of nice features
What do you like best about the product?
FAQ+Knowlage base sinchronization with freshdesk
What do you dislike about the product?
dificult to implement prechat form, it should be managed directly from web settings
What problems is the product solving and how is that benefiting you?
fast support of our customers
Freshchat review
What do you like best about the product?
ease of use, a very responsive support team
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
to be available and easily contacted by customers/would be customers. Freshchat with the mobile app allows me to be reachable whenever and I can communicate back to interested inquiries right from my phone and the transition between browser and mobile is seamless
The experience has been great
What do you like best about the product?
I like how we attract many leads with the auto pop up
What do you dislike about the product?
setting up process was a little difficult for us. Would be great if it could export a list of saved contacts and email lists to csv.
What problems is the product solving and how is that benefiting you?
lead generation, customer support
Recommendations to others considering the product:
make it easy to sync with CRM APIs such as ontraport
Concise tool with a reasonable price tag
What do you like best about the product?
Freshchat allows us to streamline communications with our users/customers with easy integration options to our app and Facebook!
What do you dislike about the product?
Facebook integration is not always reliable
What problems is the product solving and how is that benefiting you?
Communications between customer service and user
Simple, straight-forward and smart
What do you like best about the product?
Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.
What do you dislike about the product?
I faced certain situations where delivery of my chat messages were being disrupted due to add-ons to my browser.
What problems is the product solving and how is that benefiting you?
Given the right kind of text in the right campaign, I understood customers were more comfortable in dropping contact information within FreshChat than going through an obligatory sign-up route. Using FreshChat increased my in-bound leads by a good margin.
Recommendations to others considering the product:
If you are using a chat tool for the first time and considering FreshChat, It's better the scope of requirements are understood first. The jump in features is quite extensive as you move through plans and their pricing. Knowing the scope lets you understand what can be compromised and what can't.
Simple and Integrates with Freshdesk
What do you like best about the product?
Very simple, affordable and integrates with our current CRM, Freshdesk
What do you dislike about the product?
It doesn´t have many features like others Live Chats
What problems is the product solving and how is that benefiting you?
I were able to assess our clients problems in a much faster way
Recommendations to others considering the product:
Event if it don´t meet your requirements, trust on it, since their team are constantly working to improve the software.
Great and easy!
What do you like best about the product?
Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me
What do you dislike about the product?
In the app I can't change the notification sound, that will be very excelent
What problems is the product solving and how is that benefiting you?
Support for my clients
The best chat
What do you like best about the product?
A very good chat. Good integration with other products of Freshworks.
What do you dislike about the product?
I think that the Freshchat API would be better.
What problems is the product solving and how is that benefiting you?
Clients can start a conversation with us to solve their problems.
showing 421 - 430