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Best live chat software in its segment
What do you like best about the product?
Ease of setup
Amazing support
Feature rich
Amazing support
Feature rich
What do you dislike about the product?
Message Delivery speed
No Ability to email chat
No Ability to email chat
What problems is the product solving and how is that benefiting you?
We primarily use freshchat for customer support, we have improved our turn around times significantly
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Good medium to coordinate with customers
What do you like best about the product?
It is a simplest way to communicate with our customers over chat because people like chat rather than the calls, easy picking and having features like canned response makes it even better. Even you can see the user details and their properties. They help alot in identifying a particular user, their location and then provide them good support.
What do you dislike about the product?
As I'm using this feature from past 3 months i didn't find anything to dislike yet.
What problems is the product solving and how is that benefiting you?
We are providing support to our customers and retailers by using this feature
Recommendations to others considering the product:
It's a good way to provide support to our customer in simplest and easiest way.
Awesome experience
What do you like best about the product?
most convenient tool for supporting customers
What do you dislike about the product?
there is nothing I dislike about the product
What problems is the product solving and how is that benefiting you?
Freshchat saved our time by more than 50%
Recommendations to others considering the product:
friendly design - eye catching - easy to use - pleasure
Freshchat for Business
What do you like best about the product?
Convenient tool for customer communication and ensuring to maintain a high level of customer service.
What do you dislike about the product?
Certain integrations are a little complex to set up, but definitely possible after going through the guides provided by Freshchat.
What problems is the product solving and how is that benefiting you?
Using 1 platform for online communications with customers, and a platform where all our customer service reps are connected.
It is easy to set up and use within your business, and is an efficient way to communicate with customers.
It is easy to set up and use within your business, and is an efficient way to communicate with customers.
Excellent Chat Solution for our Business
What do you like best about the product?
Really easy to setup and get going. Support from the FreshChat team is excellent - rapid and responsive.
What do you dislike about the product?
I think that the small icon in the bottom corner could sometimes be missed. The ability to make this more prominent or add some text to it would be good.
What problems is the product solving and how is that benefiting you?
We are in the process of launching a new global online platform and with FreshChat, we are able to allow our customers all around the world to contact our support team directly, even when the team are offline.
Recommendations to others considering the product:
It is worth considering due its simple setup and user-friendliness for customers and agents.
Easy to use, fast, smart.
What do you like best about the product?
the wat how it works, the whay I can transfer this to the other person.
What do you dislike about the product?
So far, I like everything, I don't think there is something that somebody will say that is not perfect for the job.
What problems is the product solving and how is that benefiting you?
Support issues.
Recommendations to others considering the product:
This is going to make your life easy.
An excellent Support channel
What do you like best about the product?
Simplicity and Design are two of the most life-changing features of Freshchat. The possibility to add Freshchat on your website and on a blink of an eye start supporting your precious customers.
What do you dislike about the product?
Some issues, I believe Freshchat team is already fixing... In some cases customers won't receive supporters chat, and this can be a con for a while. But the tool keeps being an amazing idea, changing the way you interact with your customers...
What problems is the product solving and how is that benefiting you?
The simplicity of Freshchat and the ability to break barriers when supporting a customer is the main reason why we'll keep using this amazing tool. Customers are in love with Freshchat since the beginning as they are supported really fast on a casual and simple way they are already using on their daily life on other private messaging softwares...
Recommendations to others considering the product:
If you really want to get in touch and aggregate value to your customers, Freshchat is the right tool for you.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
Freshchat for sure is going to change the way you chat with your customers and they'll definitely going to love the simplicity of getting help.
Great product
What do you like best about the product?
Fastness and user interface very friendly. You can contact the support at any time, they are very reactive and professional.
What do you dislike about the product?
The fact that both chat & emails were on the same software. Now it changed :)
What problems is the product solving and how is that benefiting you?
Really fast to answer to customers.
Great For Small Businesses
What do you like best about the product?
Freshchat is great for small businesses who want to stay connected to their clients.
What do you dislike about the product?
The mobile app could use some work it is a little slow at times.
What problems is the product solving and how is that benefiting you?
Quicker response times to clients
Pleasant Experience
What do you like best about the product?
Super responsive Customer Support team..
What do you dislike about the product?
Some features are confusing to use. Have to refer to cs
What problems is the product solving and how is that benefiting you?
Still testing
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