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The best experince
What do you like best about the product?
I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
What do you dislike about the product?
The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.
What problems is the product solving and how is that benefiting you?
I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.
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Easy to use, helpfl support
What do you like best about the product?
Clean, clear-cut interface. Simple and quick to setup
What do you dislike about the product?
Nothing so far - only using basic chat functionality
What problems is the product solving and how is that benefiting you?
Wanted to try out a real time chat interface to support our users and collect any feedback/bugs/enhancements that they might have.
Recommendations to others considering the product:
Very supportive and responsive customer support
Great free product, good incentives to move to paid
What do you like best about the product?
Ease of use and ease of implementation. It's great being able to have multiple agents participate in a chat, and the integration with other Freshworks products is super.
What do you dislike about the product?
Lack of automation of some actions on the free product - but I'm not complaining - it's free!
What problems is the product solving and how is that benefiting you?
Direct contact with customers is something we love, but we don't have the bandwidth to offer telephone support. Having a webchat interface on our website is incredibly useful for answering quick or complex questions and pointing customers in the right direction.
Recommendations to others considering the product:
The free version is great for small businesses or if you're just starting out. See what features you lack and move on from there.
Easy and powerful tool to provide our support services
What do you like best about the product?
It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
What do you dislike about the product?
Not having the Mint UI most recent version.
What problems is the product solving and how is that benefiting you?
As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.
Recommendations to others considering the product:
It adapts to your business solution with different plans, easy to use, great support, not expensive.
Delightful and User Friendly
What do you like best about the product?
The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
What do you dislike about the product?
My whole experience with Freshchat has been great. So, as of know nothing!
What problems is the product solving and how is that benefiting you?
I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.
Recommendations to others considering the product:
Go for it!
A software which can be easily implemented and modified according to your needs and wants. User-friendly software which lets you make campaigns and capture information without even putting an effort and helps in making targeted campaigns to reach out targeted prospects.
A software which can be easily implemented and modified according to your needs and wants. User-friendly software which lets you make campaigns and capture information without even putting an effort and helps in making targeted campaigns to reach out targeted prospects.
Simple yet powerful
What do you like best about the product?
I really enjoy the fresh and clean UI. It just works.
What do you dislike about the product?
Only that I cannot login using oauth, therefore need a separate user/password for freshchat.
What problems is the product solving and how is that benefiting you?
Easy customer contact that helps a lot in Sales and Support.
Recommendations to others considering the product:
Give it a try :D
N/A
What do you like best about the product?
Simplicity and constant introduction of new features. I also like the ability to forward a reply to a users email if that user has not viewed the reply in a specific time period.
What do you dislike about the product?
Lack of important modern features like bots. I also dislike the fact that they removed the ability to schedule a future notification targeted to some users. This was very helpful when reminding users to upgrade to the latest app. I also dislike that the only users it captures are those who contact us and not all the users who have downloaded my app.
What problems is the product solving and how is that benefiting you?
Customer communication and issue resolution. Our users are better able to communicate with us on problems they are having and we are quickly able to respond to them.
Recommendations to others considering the product:
Retain some of the features that existed in hotline, like the ability to schedule future notifications. I also feel like you are developing for yourselves rather than asking customers what they need. I feel that 60% of the features on Freshchat are not applicable to my business yet I pay for them.
Freshchat review
What do you like best about the product?
Technically: The bot integration has been really smooth until now. it has definitely given us a lot of leads and being a premium product, even a single lead adds a lot of value to the sales process
Generally: The team has been very helpful with deploying everything
Generally: The team has been very helpful with deploying everything
What do you dislike about the product?
There have been times when random messages were sent out to users. But that's fine.
What problems is the product solving and how is that benefiting you?
Leads are captured more efficiently and there is a better response time to customer queries now
Recommendations to others considering the product:
Freshchat keeps customer conversation very which otherwise can be very complicated for a young company.
Easy to use
What do you like best about the product?
Quite simple to understand and use. Highly recommended
What do you dislike about the product?
The free version doesn’t allow have dat form visitors like name or email.
Also you can’t control the aviable time
Also you can’t control the aviable time
What problems is the product solving and how is that benefiting you?
Quick contact for visitors
Fynd loves Freshchat
What do you like best about the product?
UX of the product is great and the systems are never down.
What do you dislike about the product?
We ran into a couple of issues with how the MAU is calculated for billing but the Freshchat team was very supportive in resolving the issue.
What problems is the product solving and how is that benefiting you?
We are trying to reduce the Avg. Time to Resolution since the beginning and provide live chat support from Freshchat has helped us in this.
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