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Simple, straight-forward and smart
What do you like best about the product?
Ease of set-up is what I love the most. Not being a tech person, a lot of tools tend to get very intimidating when it comes to setting things up. FreshChat simplified a lot of other things for me moving forward from setting up as well.
What do you dislike about the product?
I faced certain situations where delivery of my chat messages were being disrupted due to add-ons to my browser.
What problems is the product solving and how is that benefiting you?
Given the right kind of text in the right campaign, I understood customers were more comfortable in dropping contact information within FreshChat than going through an obligatory sign-up route. Using FreshChat increased my in-bound leads by a good margin.
Recommendations to others considering the product:
If you are using a chat tool for the first time and considering FreshChat, It's better the scope of requirements are understood first. The jump in features is quite extensive as you move through plans and their pricing. Knowing the scope lets you understand what can be compromised and what can't.
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Simple and Integrates with Freshdesk
What do you like best about the product?
Very simple, affordable and integrates with our current CRM, Freshdesk
What do you dislike about the product?
It doesn´t have many features like others Live Chats
What problems is the product solving and how is that benefiting you?
I were able to assess our clients problems in a much faster way
Recommendations to others considering the product:
Event if it don´t meet your requirements, trust on it, since their team are constantly working to improve the software.
Great and easy!
What do you like best about the product?
Very easy to use, only copy and paste some code. Works very excelent and is free for small business like me
What do you dislike about the product?
In the app I can't change the notification sound, that will be very excelent
What problems is the product solving and how is that benefiting you?
Support for my clients
The best chat
What do you like best about the product?
A very good chat. Good integration with other products of Freshworks.
What do you dislike about the product?
I think that the Freshchat API would be better.
What problems is the product solving and how is that benefiting you?
Clients can start a conversation with us to solve their problems.
review Freshchat
What do you like best about the product?
What I like in freshchat, is the facility to see all informations and control your team. For me the easiest way to talk with a client for sure.
What do you dislike about the product?
The integration with other's freshservices would be better. In Freshsales, the lead's generated by freshchat are disorganized and demand a lot of time reorganize the client's
What problems is the product solving and how is that benefiting you?
Chat, problem is absolutely solved with freshchat. Best app in América Latina for sure.
Easy to use interface
What do you like best about the product?
Bot integrated within the messenger collecting email and app to respond
What do you dislike about the product?
Free plan could have more features of premium atleast the call to action popup
What problems is the product solving and how is that benefiting you?
Never miss a Communication with Visitors in real time
Great Service!
What do you like best about the product?
I like the design of the user interface, the ability to set up an FAQ tab and the ability to set triggered messages
What do you dislike about the product?
I wish we had the ability to see and proactively engage with visitors on the site, rather than relying on them engaging with automated messages.
What problems is the product solving and how is that benefiting you?
The service allows us to connect with the customer and provide excellent customer service.
Recommendations to others considering the product:
If you are in need to a good looking customer service tool, this is the application.
SaaS company using freshchat for lead gen and support
What do you like best about the product?
Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.
What do you dislike about the product?
Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.
What problems is the product solving and how is that benefiting you?
Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.
Recommendations to others considering the product:
Use this chat company. Best pricing for the feature set.
very nice CRM software
What do you like best about the product?
easy to navigate user interface. cross-referencing customer data is a breeze!
What do you dislike about the product?
need more colour theme options. customer conversation history could be sorted by date
What problems is the product solving and how is that benefiting you?
better customer service scores and feedback!
Recommendations to others considering the product:
needs more colours! simplifying interface would also be nice!
Freshchat is a good tool for customer engagement!
What do you like best about the product?
The UI is great to use and watch. It seems so vibrant and is quite responsive
What do you dislike about the product?
The Bots and campaigns don't work properly.
The campaigns don't work exactly as they are configured and even the Technical support couldn't fix the issue.
The campaigns don't work exactly as they are configured and even the Technical support couldn't fix the issue.
What problems is the product solving and how is that benefiting you?
Freshchat along with a suite of tools from Freshworks allows a tight integration for all around coverage
Recommendations to others considering the product:
If you are already familiar with and have a subscription with Freshworks Tools, you may give this tool a try.
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