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Great Chat App
What do you like best about the product?
Ease of use. Ease of use. Ease of use. Ease of use.
What do you dislike about the product?
Price. Too High. Starts Free but gets exponentially expensive.
What problems is the product solving and how is that benefiting you?
Facebook Chat Agents
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Good Product
What do you like best about the product?
It is a simple and easy to use product, with a nice UI design. Does the job perfectly and the freshchat team has been pretty helpful with the demo.
What do you dislike about the product?
The chat notifications do not always come up for every chat. There are a few times that some chats are missed.
What problems is the product solving and how is that benefiting you?
We are able to solve some quick problems of our guest for understanding our business etc. We were able to generate a few more leads using freshchat.
out of the box simplicity
What do you like best about the product?
there are very few menus and options are easy to find
What do you dislike about the product?
it is obvious there are upgrades to be made and additional functions that can be seen but are only available with a price hike
What problems is the product solving and how is that benefiting you?
online platform - freshchat allows us to talk with users and manage FAQs
Recommendations to others considering the product:
sign up for the free trial and work out if it is suitable for you!
Good customer service chat app
What do you like best about the product?
Freshchat is a powerful live chat service for customer support. In this way we saved so much time in telephone calls. All our customers are happy with it!
What do you dislike about the product?
The integration with the API is not very clear, it should be reviewed and explained more
What problems is the product solving and how is that benefiting you?
Live customer service without telephone assistance.
The best experince
What do you like best about the product?
I really enjoy using freshchat in our company, because is very easy to give a good experience to our customers.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
The platform is friendly and It allow us to receive feedback from our clients when they are using our website.
What do you dislike about the product?
The thing that I dislike about Freshchat is the Inbox section, specifically when you open this area and you open another page on your computer, this section It open again and again, unless you locate your website navigation in other section on the freshchat page.
What problems is the product solving and how is that benefiting you?
I resolved a lot of business problems with freshchat. Why? because of our website try to give a really incredible experience, and when we use freshchat to resolve customers problems, at the same time we are given this great experience which mentions it before.
Easy to use, helpfl support
What do you like best about the product?
Clean, clear-cut interface. Simple and quick to setup
What do you dislike about the product?
Nothing so far - only using basic chat functionality
What problems is the product solving and how is that benefiting you?
Wanted to try out a real time chat interface to support our users and collect any feedback/bugs/enhancements that they might have.
Recommendations to others considering the product:
Very supportive and responsive customer support
Great free product, good incentives to move to paid
What do you like best about the product?
Ease of use and ease of implementation. It's great being able to have multiple agents participate in a chat, and the integration with other Freshworks products is super.
What do you dislike about the product?
Lack of automation of some actions on the free product - but I'm not complaining - it's free!
What problems is the product solving and how is that benefiting you?
Direct contact with customers is something we love, but we don't have the bandwidth to offer telephone support. Having a webchat interface on our website is incredibly useful for answering quick or complex questions and pointing customers in the right direction.
Recommendations to others considering the product:
The free version is great for small businesses or if you're just starting out. See what features you lack and move on from there.
Easy and powerful tool to provide our support services
What do you like best about the product?
It's simple, easy to use an a powerful tool to provide timely and quality services to our customers. I like to have to access to our support portal thru all my devices.
What do you dislike about the product?
Not having the Mint UI most recent version.
What problems is the product solving and how is that benefiting you?
As support manager, we have a fast and easy approach to our customers thru this tool. We have reduce our response time in our support requests.
Recommendations to others considering the product:
It adapts to your business solution with different plans, easy to use, great support, not expensive.
Delightful and User Friendly
What do you like best about the product?
The thing I most like in Freshchat is the "Chatbot" feature which lets you capture the customer information without even putting in an effort. The other thing I like the most is the customer support given by the Freshchat team at every step may it be a demo or queries, the Freshchat team has always been up to the mark.
What do you dislike about the product?
My whole experience with Freshchat has been great. So, as of know nothing!
What problems is the product solving and how is that benefiting you?
I am trying to engage more customers, by solving their queries and making use of the targeted pop out campaigns on the desired pages. Also, while doing so providing customer support by solving any queries that come this way.
Recommendations to others considering the product:
Go for it!
A software which can be easily implemented and modified according to your needs and wants. User-friendly software which lets you make campaigns and capture information without even putting an effort and helps in making targeted campaigns to reach out targeted prospects.
A software which can be easily implemented and modified according to your needs and wants. User-friendly software which lets you make campaigns and capture information without even putting an effort and helps in making targeted campaigns to reach out targeted prospects.
Simple yet powerful
What do you like best about the product?
I really enjoy the fresh and clean UI. It just works.
What do you dislike about the product?
Only that I cannot login using oauth, therefore need a separate user/password for freshchat.
What problems is the product solving and how is that benefiting you?
Easy customer contact that helps a lot in Sales and Support.
Recommendations to others considering the product:
Give it a try :D
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