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Freshchat
What do you like best about the product?
I like how easy it is to chat through this with colleagues. The features are awesome.
What do you dislike about the product?
I don't dislike anything, but there are plenty of chat programs out there. We have recently switched to this one at work.
What problems is the product solving and how is that benefiting you?
Quick communication with other colleagues from other areas within our department and even out of state partners.
Recommendations to others considering the product:
I would recommend this software to any businesses that use chatting programs. It is great especially if you use it with other companies outside of email so you get quicker responses and if out of state. Sometimes the face to face live webinars are too intimidating or unnecessary for what you are aiming for.
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Basic chat abilities with super powers
What do you like best about the product?
I love the dashboard feature. It allows me to see how my conversations are going and how often i talk with certain people . I have started a new sewing business also and this helps me to keep track with my customers. Facebook messenger is just to messy and i prefer this setting. I am hoping to bring my whole team to this platform as it is very business friendly.
What do you dislike about the product?
I wish it had a tutorial that made it a little easier to navigate. Its not extremely hard to get to know but still takes some work.
What problems is the product solving and how is that benefiting you?
I am able to keep better track of my sales and customers with this chat. The dashboard interface is the big winner with me. It also helps me keep up with how often I conversate with each person in my team .
Recommendations to others considering the product:
I highly recommend it .
Unique app
What do you like best about the product?
The best thing I like about the app is that it keeps my work chats way apart from my family chats, in a different app which helps me focus while at work. Also usually, people now a days prefer to convey a message via chat over call.
What do you dislike about the product?
I also use the slack app and it mostly helps me do things I need, FreshChat needs to come up with something unique in order to keep me using the app.
What problems is the product solving and how is that benefiting you?
None major benefits, it just gives me a mobile-way for engaging with customers with some cool features. I hope with time I will see more.
Intuitive
What do you like best about the product?
I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business.
What do you dislike about the product?
It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know!
What problems is the product solving and how is that benefiting you?
We can talk with our customers in a faster way and answer all their questions and all they need to know. It's easier because we can talk in a long-distance service and they don't need to send emails.
Recommendations to others considering the product:
This is the best of its kind, and I think that people should use this software.
User friendly and easy to use chat tool
What do you like best about the product?
Bifurcation of channels to allow clients to categorize their chat
What do you dislike about the product?
client health measuring parameters are less
What problems is the product solving and how is that benefiting you?
We are trying to implement it for our customer support team and tech support and trying to setup a real time support channel
Impressive UI for excellent customer support
What do you like best about the product?
The UI is very impressive, not only for the end-user but also for the agent panel.
What do you dislike about the product?
Bot feature is not very capable yet (I think it is in their pipeline)
What problems is the product solving and how is that benefiting you?
Prior to using Freshchat, we were using Intercom for our website chat. With Freshchat, we realised that adding FAQs was super-easy and it was also intuitive for the end user to navigate through the FAQs. The integration with the mobile apps was easy and we managed to integrate Freshchat across all platforms. Customers are loving the chat feature.
Recommendations to others considering the product:
If you are looking for an easy to setup website/app chat feature, Freshchat is a right bet. As their development team is very proactive, they'd be adding a lot of revolutionary features such as powerful and intelligent bot.
Bringing Customer Service chat to the next level
What do you like best about the product?
The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer.
What do you dislike about the product?
If we synch Freshchat with our Freshdesk the chats are moved into Freshdesk tickets. Unfortunately we cannot reply from within Freshdesk. When we are not online and when a Freshdesk ticket is created it would be a great possibility to continue the conversation within Freshdesk to follow up and provide our customers with the requested quotation for example. If the chat gets to a quotation we now manually need to create a lead in Freshdesk.
What problems is the product solving and how is that benefiting you?
We mainly answer the "quick questions" but from time to time customers also request a quotation after having a chat with one of our agents.
Recommendations to others considering the product:
If you never want to lose customers again Freshchat is worth trying. Don't consider it to be a a classic chat service, it will allow you to always get back to your customer even if the customer already left your website! You just need your bot to gather the information such as e-mail, name and phone and when you reply to the questions the customer will receive a notification on the email bringing him back to his initiated chat.
Freshchat
What do you like best about the product?
iOS app, WordPress plugin, built-in FAQs
What do you dislike about the product?
Chat sessions don't turn into solved knowledge base pages
What problems is the product solving and how is that benefiting you?
Responding to long-distance customer onboarding
Recommendations to others considering the product:
test out live for a month if you can. ask co-workers to check-in and test drive.
Quick tool for costumer questions
What do you like best about the product?
That we don´t sign in or out from the chat that we had before. The campaigns works good
What do you dislike about the product?
It´s a new software so functions are rolling out more and more. I would like to have a better BOT that can use the FAQ to answer costumers before an agent steps in.
What problems is the product solving and how is that benefiting you?
Quick questions from costumers that we can answers.
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