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The perfect way to interact with potential clients
What do you like best about the product?
The way Freshchat seamlessly integrates into your existing website giving you the ability to chat with potential customers or clients. The code required to do this is minimal but the experience is top-notch. When you pair Freshchat with Freshsales then everything just becomes seamless. Freshchat also allows you to set business hours so that potential clients know that you are not around, but can still leave you a message. And the implementation of chat bots allows you to gather information from your potential clients before chatting to them.
What do you dislike about the product?
There is nothing to dislike. My only criticism (if it is one), is that changing the language strings cannot be done from within the interface, instead, you need to do this with custom code when invoking the chat widget on your website.
What problems is the product solving and how is that benefiting you?
I am using Freshchat to integrate seamlessly into my website to help convert more visitors to potential clients by allowing them to talk to me from within the website. If you you're using Freshsales as well (and you should be),you can convert these conversations into leads to follow up on with ease.
Recommendations to others considering the product:
If you want to have an on-site way to chat to potential clients, Freshchat makes this so easy. You can even have messages sent from your Facebook messenger chat for your Facebook Page appear in the same interface as Freshchat. Pair this up with Freshworks amazing Freshsales offering and you can easily see your client base in one place.
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Unique
What do you like best about the product?
Freshchat is a software that has been very unique since the beginning. It uses a cute design that help you focus on what you're doing with an interface full of characteristics that can provide you a well use of the software. I like it's easy to communicate with your customers in a live chat, and you have a priority box where you can keep the collected data. The mobile app is just as pretty and helpful.
What do you dislike about the product?
I like everything about this software except the pricing, it's a little expensive.
What problems is the product solving and how is that benefiting you?
Freshchat provides us with the capability to support our customers wherever they are and in real time. We are able to respond to their questions fastly and easier.
Recommendations to others considering the product:
Try the free version and see if you like this software first.
Freshchat
What do you like best about the product?
I like how easy it is to chat through this with colleagues. The features are awesome.
What do you dislike about the product?
I don't dislike anything, but there are plenty of chat programs out there. We have recently switched to this one at work.
What problems is the product solving and how is that benefiting you?
Quick communication with other colleagues from other areas within our department and even out of state partners.
Recommendations to others considering the product:
I would recommend this software to any businesses that use chatting programs. It is great especially if you use it with other companies outside of email so you get quicker responses and if out of state. Sometimes the face to face live webinars are too intimidating or unnecessary for what you are aiming for.
Basic chat abilities with super powers
What do you like best about the product?
I love the dashboard feature. It allows me to see how my conversations are going and how often i talk with certain people . I have started a new sewing business also and this helps me to keep track with my customers. Facebook messenger is just to messy and i prefer this setting. I am hoping to bring my whole team to this platform as it is very business friendly.
What do you dislike about the product?
I wish it had a tutorial that made it a little easier to navigate. Its not extremely hard to get to know but still takes some work.
What problems is the product solving and how is that benefiting you?
I am able to keep better track of my sales and customers with this chat. The dashboard interface is the big winner with me. It also helps me keep up with how often I conversate with each person in my team .
Recommendations to others considering the product:
I highly recommend it .
Unique app
What do you like best about the product?
The best thing I like about the app is that it keeps my work chats way apart from my family chats, in a different app which helps me focus while at work. Also usually, people now a days prefer to convey a message via chat over call.
What do you dislike about the product?
I also use the slack app and it mostly helps me do things I need, FreshChat needs to come up with something unique in order to keep me using the app.
What problems is the product solving and how is that benefiting you?
None major benefits, it just gives me a mobile-way for engaging with customers with some cool features. I hope with time I will see more.
Intuitive
What do you like best about the product?
I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business.
What do you dislike about the product?
It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know!
What problems is the product solving and how is that benefiting you?
We can talk with our customers in a faster way and answer all their questions and all they need to know. It's easier because we can talk in a long-distance service and they don't need to send emails.
Recommendations to others considering the product:
This is the best of its kind, and I think that people should use this software.
User friendly and easy to use chat tool
What do you like best about the product?
Bifurcation of channels to allow clients to categorize their chat
What do you dislike about the product?
client health measuring parameters are less
What problems is the product solving and how is that benefiting you?
We are trying to implement it for our customer support team and tech support and trying to setup a real time support channel
Impressive UI for excellent customer support
What do you like best about the product?
The UI is very impressive, not only for the end-user but also for the agent panel.
What do you dislike about the product?
Bot feature is not very capable yet (I think it is in their pipeline)
What problems is the product solving and how is that benefiting you?
Prior to using Freshchat, we were using Intercom for our website chat. With Freshchat, we realised that adding FAQs was super-easy and it was also intuitive for the end user to navigate through the FAQs. The integration with the mobile apps was easy and we managed to integrate Freshchat across all platforms. Customers are loving the chat feature.
Recommendations to others considering the product:
If you are looking for an easy to setup website/app chat feature, Freshchat is a right bet. As their development team is very proactive, they'd be adding a lot of revolutionary features such as powerful and intelligent bot.
Bringing Customer Service chat to the next level
What do you like best about the product?
The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer.
What do you dislike about the product?
If we synch Freshchat with our Freshdesk the chats are moved into Freshdesk tickets. Unfortunately we cannot reply from within Freshdesk. When we are not online and when a Freshdesk ticket is created it would be a great possibility to continue the conversation within Freshdesk to follow up and provide our customers with the requested quotation for example. If the chat gets to a quotation we now manually need to create a lead in Freshdesk.
What problems is the product solving and how is that benefiting you?
We mainly answer the "quick questions" but from time to time customers also request a quotation after having a chat with one of our agents.
Recommendations to others considering the product:
If you never want to lose customers again Freshchat is worth trying. Don't consider it to be a a classic chat service, it will allow you to always get back to your customer even if the customer already left your website! You just need your bot to gather the information such as e-mail, name and phone and when you reply to the questions the customer will receive a notification on the email bringing him back to his initiated chat.
Freshchat
What do you like best about the product?
iOS app, WordPress plugin, built-in FAQs
What do you dislike about the product?
Chat sessions don't turn into solved knowledge base pages
What problems is the product solving and how is that benefiting you?
Responding to long-distance customer onboarding
Recommendations to others considering the product:
test out live for a month if you can. ask co-workers to check-in and test drive.
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