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Freshchat is easy to use.
What do you like best about the product?
I like being able to keep track of my conversations.
What do you dislike about the product?
Freshchat can have a delay in response making it harder to keep communication going with the customer in a timely manner.
What problems is the product solving and how is that benefiting you?
Allow us to communicate with customers no matter what language they speak.
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User-friendly interface allowing for efficient customer support!
What do you like best about the product?
The design of the user-interface is great, from configuring the settings as an admin through to the customer support interface. We've been able to create our own chat bots for support which has been extremely helpful for us!
What do you dislike about the product?
Occasionally suppport technicians do not recieve a notification when a new chat is started, we have never been able to resolve this, but it's a rare occurance.
What problems is the product solving and how is that benefiting you?
Before we used Freshchat, we simply used an email inbox for support. With only using an email inbox we found it difficult to prioritise more urgent support requests. With the implemantion of Freshchat, our customers can get instant support via a live chat feature which is not only a better experience for the customer, but also allows all support technicians to work in a more efficient manner.
Easy to integrate and start interacting with users
What do you like best about the product?
It was very easy to integrate with our app and start using. The articles were helpful. Once integrated we were able to start working with our app users seamlessly. The responses and inline cues (when users are typing or sharing helpful answers etc) are neat.
We can also configure bots easily to help users with stock answers when our agents are offline.
We can also configure bots easily to help users with stock answers when our agents are offline.
What do you dislike about the product?
When we send custom tags/information about any logged in user the info seems to come at the bottom and not immediately visible to our agents. They generally scroll down to see this extra info.
What problems is the product solving and how is that benefiting you?
There is an instant mechanism for app users to contact us and get the answers they are looking for. Since our app is a self serve one and our users do not want to go through lots of text (support docs) the chat interface helps to solve problems and queries quickly. It has also increased our customer satisfaction stats immensely.
Seamless Customer Communication Made Effortless with Freshchat
What do you like best about the product?
Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience.
What do you dislike about the product?
Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey
What problems is the product solving and how is that benefiting you?
Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy.
Perfect Communication Platform
What do you like best about the product?
What I like best about Freshchat is its seamless and user-friendly interface. The platform makes communication effortless, allowing for smooth interactions with customers. Freshchat's intuitive design and powerful features make it a standout solution for enhancing customer engagement and support.
What do you dislike about the product?
While Freshchat offers many valuable features, there are a few aspects that I find less favorable. One concern is the pricing structure, which might be a bit on the higher side for small businesses with limited budgets. It would be great to see more affordable plans tailored to the needs of smaller enterprises.
What problems is the product solving and how is that benefiting you?
Freshchat has been instrumental in solving multiple communication challenges for our business. Firstly, it has significantly improved our customer support efficiency by providing a centralized platform for real-time communication.
Easy to use support handling tool
What do you like best about the product?
1. Setting up the chat flows is very easy
2. They have integrations with most of the major tools in the market
2. They have integrations with most of the major tools in the market
What do you dislike about the product?
1. Sometimes I face latency in getting support for my queries.
2. A better (2-way) integration with Freshdesk would be helpful
2. A better (2-way) integration with Freshdesk would be helpful
What problems is the product solving and how is that benefiting you?
I was trying to use Freshchat to handle the chat-based customer support on our platform. Setting up chatbots and the live chat feature helped us address the queries of everyone who is visiting our platform.
Simple and to the point
What do you like best about the product?
The ability to create tickets off the chat and that customers do get that ticket number as well. Also like the ability to adjust your views and only see what is necessary to you.
What do you dislike about the product?
There tend to be a lot of glitches and delays from time to time. Chats not properly assigned, delays with mobile chat. Minor tweaks and adjustments in the system can be cause for bigger issues.
What problems is the product solving and how is that benefiting you?
Reaching a larger population of our customer base.
Its buggy and slow to refresh.
What do you like best about the product?
the ability to update and create your own canned answers
What do you dislike about the product?
inability to stop chats from changing place while chatting. The only setting is for the longest wait time. I would like to freeze the chats entirely so they do not move switch places. When implimenting or changing rules for chat on the back end, the systems slows WAYYYY down and is almost unusuable for at least 30-60 mins
What problems is the product solving and how is that benefiting you?
I have no idea what you are workign on
User friendly.
What do you like best about the product?
I like Freddy, and I enjoy being able to have canned messages.
What do you dislike about the product?
Sometimes it lags and kicks you out of the system.
What problems is the product solving and how is that benefiting you?
It helps translate which is really useful.
love the simplicity of use!
What do you like best about the product?
being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.
What do you dislike about the product?
sometimes the chats come in too quickly or there is little to no notification when a new chat pops up.
What problems is the product solving and how is that benefiting you?
customer support with multiple languages is very beneficial. although sometimes the translation is a little off.
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