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Best all-round solution on the market
What do you like best about the product?
Being able to add multiple channels into our Live Chat setup and then add Ticket integration with complete analytical reporting capability is a massive help to our business.
What do you dislike about the product?
The ability to translate all conversations on the fly is a feature that would help agents massively, especially when there is a spike in traffic. My understanding is that this will be added in the coming months.
What problems is the product solving and how is that benefiting you?
Freshchat gives our clients an easy way to get the assistance they need instantly. Once our chatbots are developed and integrated with our knowledge base, then the client will have access to whatever they need to solve their issues or queries.
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Experience the Best of Both Worlds: A Review of a Good and Nice Platform
What do you like best about the product?
Canned Responses
Display Picture with designation
Shortcuts
Display Picture with designation
Shortcuts
What do you dislike about the product?
Resolved chats page refreshed every now and then
What problems is the product solving and how is that benefiting you?
Supporting customers
Marketing with the users
Marketing with the users
Freshchat is very useful and advanced tool which organizes all the chat channels in one place.
What do you like best about the product?
Bot capability and ease of use as a product.
What do you dislike about the product?
They should have provided an option to video chat.
What problems is the product solving and how is that benefiting you?
Its solving bot related needs and chat support needs.
Freshchat is great!
What do you like best about the product?
It's easy to set up and they have a free version to use for your organization.
What do you dislike about the product?
The free version doesn't let you connect to your helpdesk. You would need to duplicate your articles in the Freshdesk and in Freshchat.
What problems is the product solving and how is that benefiting you?
We use Grasshopper for phone calls. Grasshopper charges extra for texting capability. With Freshchat, customers can text message us without incurring an additional cost.
Excellent platform
What do you like best about the product?
It's super simple and super easy to use. Their customer support is always available for help for any queries.
What do you dislike about the product?
Some additional features may come difficult to set up, however it doesn't take much effor once you contact their support for help!
What problems is the product solving and how is that benefiting you?
We are using Freshchat for a live time conversations with our clients. It is beneficial for us to keep in touch with our clients since without this they will not receive the assistance needed.
It's a pleasure working with You.
What do you like best about the product?
Quick Response and excellent customer service experience.
What do you dislike about the product?
Some of the issues take too long to be solved sometimes.
What problems is the product solving and how is that benefiting you?
It has helped a lot to gain new customers for our business with easy and quick chatbox.
Freshchat has been easy to setup & use
What do you like best about the product?
Top features of Freshchat:
- Intelli-assign
- Canned Responses
- Assignment Rules
- Intelli-assign
- Canned Responses
- Assignment Rules
What do you dislike about the product?
Can improve:
- Bots
- More automation with easier configurations
- Bots
- More automation with easier configurations
What problems is the product solving and how is that benefiting you?
Freshchat helped save agent time by asking lead questions via bot flow automation, thus improving productivity. Assignment rules & Chat groups helped automation
It works, but it's confusing with several usability and interface quirks
What do you like best about the product?
Quickly connect to a user that needs help or needs to ask a question.
What do you dislike about the product?
Buggy, quirks with parts of the agent interface jumping off screen, chats not appearing when an end user has replied(!), chat widget from within Freshdesk not loading correctly, and confusing amount of similar chatbot elements within Freshchat (Settings > Bots, Chatbots, Topics that trigger a bot flow, Freshdesk's chatbot!...)
What problems is the product solving and how is that benefiting you?
Helping users quickly ask a question, get help there and then, and allows us to steer them onto the right track.
Wonderful service from the Freshchat Team
What do you like best about the product?
Beneficial support desk that is very knowledgeable and can fully assist with any queries raised.
What do you dislike about the product?
Raising tickets and getting different responses depending on the agent dealing with the query.
What problems is the product solving and how is that benefiting you?
How to build the chat bots and how to to test changed within Code pen
Great tools by FreshWorks
What do you like best about the product?
Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.
What do you dislike about the product?
Support has been great, but it does take some time to fix an issue if it is a complex case. The support should start with an email, and if the communication keeps going back and forth, I think a call is warranted so we can fix the issue and close the case. I do not have many things to say negatively about FreshChat.
What problems is the product solving and how is that benefiting you?
Faster responses to our clients via the chat. If the issue can not be resolved by chat, then we will reach out.
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